Printer not visible on MAC OS X 10.11.6

Question

Level 1

10 points

Printer not visible on MAC OS X 10.11.6

Hello everyone,

My Mac don't detect my printer, it's by USB and it's power on but I don't see anything.

I tried to install the driver by the samsung website but that don't work. I went to "System Preference" then "Printer and scanners" Puis dans "Préférences Sytème" but there is absolutely no printer here. So I go to the "+" button but nothing here too. I tried to configure manually in this area but nothing is working.

Do you have ideas or do you know how can my mac will be able to detect it and add it to my printers ?

Thank you very much.

MacBook Pro (Retina, 15-inch, Mid 2015), OS X El Capitan (10.11.6), Printer Samsung Xpress SL-M2022Impr

Posted on Sep 13, 2016 4:45 PM

Reply

Answer 1

AppleJoe

Community Manager

Sep 14, 2016 10:11 AM in response to ppx33

Hello there, ppx33!

Thanks for reaching out to the Apple Support Communities! It sounds like you are having issues with your Mac detecting your printer. I know how important it is to be able to print from the computer. Check out these steps here for ways to Resolve printer issues on your Mac:

If your Mac doesn't see your printer or have the software for it

Make sure that your printer is turned on and ready. For help with an error light or other error condition that appears on the printer itself, check the device's documentation or contact the manufacturer.

If your printer is connected to the USB port of your Mac, disconnect it.

Check for software updates to make sure that your Mac has the latest information about your printer.
Your Mac downloads software for most printers automatically, so it's usually unnecessary to install software from the printer manufacturer.

If you disconnected your printer from the USB port in step 2, reconnect it now.

From the Finder, choose Apple menu  > System Preferences, then click Printers & Scanners.

Select your printer in the list of devices. You might need to wait a moment for it to appear.

If your printer doesn't appear in Printers & Scanners preferences, click Add (+) at the bottom of the list, then choose the command to add a printer or scanner. The window that opens offers more ways to find your device:

Default: Choose Default to display the list of printers connected to your Mac or discoverable on your local network. You can use the search field at the top of the window to narrow your search.

IP: Choose IP if your device is connected to your network and you know the device's IP address (or host name) and protocol. If you don't have this information, ask your network administrator or check your device's documentation.

Windows: Choose Windows if your device is connected to a PC using printer sharing, or to your network using the Windows SMB/CIFS protocol. You might first need to set up File Sharing to connect to the networked Windows resources.

If you still can't see your printer or successfully add it, contact the printer manufacturer for support.