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Mr_Nismo1 Author

Level 1

20 points

iPad Air 2 - WiFi but no Internet Connection [BT Smart Hub]

Since updating to iOS10 last night, my iPad Air 2 won't get an internet connection to my new BT Smart Hub.

All my other devices (iPhone 6, 6s, laptop, iPad mini, etc.) are all working fine.

Things done so far:

Reset the router

Restored the iPad both as a backup and as a new device

Reset network settings, including lease

The hub is definitely picking up the iPad, but it won't give it an internet connection. There is no VPN software that I know of on the iPad.

If I connect the iPad to another device (i.e. to my phone on a hotspot) then the internet works fine.

Spoke with BT and they said they can see no issues and as all my other devices are working then there must be something wrong with the iPad settings. :/

Clicking on the ℹ next to my wireless connection, it looks like the router isn't giving any info back the iPad (i.e. there is no IP, Subnet, Router, DNS, etc info).

At a total loss as to what to do next - this is my main iPad sunk in the wall to control the house so it kind of needs to work!

iPad Air, iOS 10

Posted on Sep 14, 2016 2:49 PM

28 replies

Sep 23, 2016 12:18 PM in response to Mr_Nismo1

Just to say I had exactly the same issue and was able to just reset the homehub to factory settings and now the IPAD works perfectly with IOS 10 installed. Clearly an issue with BT not Apple.

So you can still use the new smart Hub and have IOS 10 working perfectly on the IPAD without trying to force a static IP.

nowurriz

Level 1

4 points

Sep 29, 2016 9:17 AM in response to Mr_Nismo1

I have had this problem since updating my i Pad air 2 to IOS 10.0.2, everything was fine before then. it had me puzzled for a couple of days but i have just gone into my BT Smart Hub manager and changed the wireless mode from "Mode 1" to "Mode 2"

this appears to have done the trick 🙂

Oct 3, 2016 11:51 AM in response to nowurriz

Likewise, same problem but with my iPhone 5 on a Home Hub 6. I tried the static IP address solution, which works, but on seeing this post thought I'd try changing the wireless mode from "Mode 1" to "Mode 2". Problem solved!!

Oct 3, 2016 12:02 PM in response to Mr_Nismo1

It really isn't necessary to set up a static IP; I found that resetting the Smart Hub to factory defaults & setting it up as if it were new solved all my iPad wifi issues. It doesn't take long.

paulwfc

Level 1

9 points

Oct 14, 2016 5:11 AM in response to Jonathan HT

Thanks. That worked for me. The factory reset sorted out the issue.

Xaitang

Level 1

12 points

Oct 14, 2016 5:54 AM in response to Jonathan HT

Thanks so much the factory reset on my BT Smart Hub solved it for me too.

BFS84

Level 1

8 points

Oct 17, 2016 1:47 AM in response to Mr_Nismo1

Is there no other fix than to go back to HH5?

Static IP not working for me.

Weirdly as well if I connect to the BT-WIFI-FON option I get a connection and it works.

RLB777

Level 1

4 points

Oct 18, 2016 1:22 PM in response to Mr_Nismo1

I had this. Connected to my wifi, but no internet and no wifi icon in the top left of the iPad screen. I have a BT Smart Hub, and my iPad is using ios10. When I logged into my router I saw that the smart hub had allocated my iPad the same IP address as my Apple TV. Both were meant to be using DHCP, so it shouldn't have happened.

The fix was to disconnect the iPad from the wifi. Then, in the smart hub, select the iPad connection and change it to a static IP address (picking one which is available). Then reconnect the iPad to the wifi and it will start working. The iPad wifi connection page still shows it as being on DHCP but the router is forcing a static IP.

I assume this is BT smart hub fault.

Oct 20, 2016 1:10 AM in response to Mr_Nismo1

Hi, I had the same problem fixed by BT Smart HUB - Home>Advanced Settings>Advanced Wireless - change wireless mode to mode 2 fixed iPad Mini 4 connected. If not change to Mode 3 then work back up. Once connected changed back to Mode 1 and fixed issue. Using IOS 10 heaven knows why but it worked.

akr1964

Level 1

5 points

Oct 25, 2016 4:10 AM in response to Mr_Nismo1

Did you solve this issue - I have the same and it is driving me bonkers!

Oct 25, 2016 6:09 AM in response to Mr_Nismo1

HI,

I contacted BT their technical advice was I had too many devices connected i.e 4 wired ports used with one split total 6 devices and 7 wifi devices for some reason the newest being the mini 4 was not given an ip address until I reduced the number of wifi devices now 4 - BT's advice and I'm not kidding was only have one connected!!!!!!!

Try it?

Oct 25, 2016 6:56 AM in response to Mr_Nismo1

If you are still having problems have a look at Netgear routers

I use a Netgear nighthawk it is very good wifi still work top of 30 foot garden .

I fnd the router that isp give you are not very good that,s why i buy my own .

Cheers

Brian

Oct 26, 2016 7:14 AM in response to Mr_Nismo1

I also achieved success by taking the HH6 completely back to factory conditions and starting again with it as if it were out of a new box.

That solved all my problems in connecting my iPad .... for a time. Then, one day, whilst my own iPad still connected perfectly, my wife's wouldn't connect at all.

I am going to do another factory reset and try again.

No problems at all with HH5 for two years with any device, but, then iOS wasn't around then.

I think there will be no final resolution until there is a firmware update on the HH6.

iPad Air 2 - WiFi but no Internet Connection [BT Smart Hub]