Touch ID not working on iOS 10 -iPhone 5s

charshaz,

Thank you but did you read what everyone has written? It's not even giving us the opportunity to enroll our fingerprints on a phone that was working fine with iOS 9.3.5. Before even going into settings, an error about not being able to activate Touch ID on the phone pops up. What good is taking an out-of-warranty phone to an Apple Store or Apple Authorized Service Provider going to do to fix what appears to be a software bug other than cost us money?

The same happened to me, after update, Touch ID won't work on my 5s..no problems on my 6s...

I restored to factory settings, did a clean restore via iTunes, restarted...did everything! was perfect before the update.

what can be done?

thats a good one!

Just empty Answers... Need this Option.

Please file bug report to bugreport.apple.com

There is no help here.

Really not a serious answer... you did not read all threads at all. Otherwise you would have given an Solution or at least Info that Solution is at work

I've just filed a bug report without logs. I've downgraded my device to 9.3.5. If there are people who is on iOS 10.0.1, please take a look at Touch ID logging section and make a log of errors. Then, post it to bugreport.apple.com.

TouchID logging profile: https://bugreport.apple.com/download/instructions/TouchID.mobileconfig

Enabling Logging
1. Download profile and install If necessary, email profile to device and install from email
2. Restart device
3. Reproduce issue
4. Sync device via iTunes
Log Locations OS X: ~/Library/Logs/CrashReporter/MobileDevice/[Your_Device_Name]/BioLog
Windows 8, 7, and Vista: C:\Users\[Your_User_Name]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\ [Device_Name]\BioLog

Disabling Logging
1. Launch Settings
2. Tap General > Profiles
3. Tap appropriate profile
4. Tap Remove and enter passcode if asked
5. Restart device

IT IS VERY IMPORTANT TO ATTACH LOGS TO HELP FIXING THE PROBLEM.

I have the exact same problem. It is obvious an IOS 10 software issue. For specific Touch ID sensors there is driver failure to launch the hardware.

This worked perfectly for me (the reset method), although I should note that I removed my previous thumbprints and started fresh.

One more to this list. iPhone 5S, just updated to iOS 10 from 9 and TouchID isn't working on my phone.

Hi Taylah7,

I have the same problem. My Touch ID worked fine on iOS 9.3.5 but has stopped working since upgrading to iOS 10.0.1. It seems a lot of users are having this issue.

I have the same issue. Touch ID was working great until I updated to iOS 10. Then I got the issue where touch ID just stops working al together and won't let me add another finger print. I even tried restoring my iphone 5s. Nothing it just skips the Touch ID setup.

First, back-up your iPhone. Try restoring your iphone. This is done by putting your phone in DFU mode or turning it completely off, turning it on, holding the power button and home button for 10 seconds, then letting go of the power button while still holding the home button. It should show an iTunes symbol. Plug your phone into your computer and it will ask you to restore. Restore the iPhone.

5S touch ID not working on ios10. On ios9.3.5 working fine.

I reinstalled via DFU 9.3.5 and then upgrade to 10.0.1 does not help.

Please report this bug to bugreport.apple.com

Otherwise, Apple couldn't see there is a bug like that.

Yup me too!! And am I crazy or can innot figure out how to just unlock my **** phone except to go into an app?!?! Hate updates. Shoulda known better Until kinks worked out.