Tiny font using mail in iOS 10

I dit that too... Legion of users claiming.

I think they have standard answers to avoid accepting the fact that they are not as good as the owners of those expensive equipment expect them to be. Soooo sad. 😢

Ive been hacking this problem ever since getting my iPhone....and as a once android owner its driving me insane. The only app that comes close to rendering my exchange emails normal size is outlook...but even that isnt perfect as i get some emails with changes in don't and size. Apples email is insane. I've called apple and started a ticket but they blamed the outlook 365 server as the problem for the most part.

Hi dclearyea,

You mentioned something interesting. I am wondering how many of the folks on this discussion can trace the majority of their problematic emails to Outlook Exchange. Hey folks, can you respond to this with the source of your emails that render unacceptably small? The more feedback the better.

I've been saying this from the beginning. It's only been a problem with my corporate email account, exchange. No other personal email accounts with this issue. However, the issue only showed up with the 10.3 update.

Good feedback ZachCard. Yes, I was aware you were one of the "Inglorious Exchange People." I do believe that many of us have had this problem well before 10.3. As I think I said a couple weeks ago, consider yourself lucky to have dodged the lilliputian email bullet until relatively recently. Hopefully, more folks will respond about whether or not they experience this problem with Exchange emails. If it is highly concentrated around Exchange, that would be valuable information. I am scheduled to talk with Apple Engineering soon and would love to be able to bring substantive information about Exchange to the discussion.

We are an IBM Notes shop (not Exchange) with this issue. That said, Notes uses Activesync for this, just like Exchange.

We use Airwatch as our MDM.

I will add that the same email (with a large image or table, and then tiny font) sent to my gmail address shows fine on my iPhone. It only gets messed up through my corporate mail system.

This seems to be focused on Activesync shops using native iOS mail. Many companies use container-based apps (like Good) so that is probably why you don't hear more on this.

I've been having this on my Hotmail account too (since 10.0 as I mentioned before). I think the issue is twofold but simple - Mail can't substitute all fonts with (decent-sized) San Fransisco font as it did before, and can't resize and re-flow text if email contains tables.

I think it is crazy that Apple didn't pay attention to this when rolling out software updates, I mean come on, its 2017 and native e-mail is supposed to be the most powerful and get the most attention, to become the flagship app for the company, now what, the font size for HTML is too small? Where are the engineers?? Apple...?!

Looking through the individual messages; it appears that those without any attachments, tables, links or graphics are still normally sized. With work email that accounts for about 95% so I'm not sure how helpful that info is. I still have no resolution.

Has anyone from Apple responded to this thread? I haven't read through all 21 pages worth of comments, but I gotta imagine they have seen this.

I use an Exchnage account and used to have this issue in the Outlook app. But since the 10.3 update, the Outlook app is glorious and the default apple mail app shrinks the text.

I had a long talk with someone from Apple about this and her claimed to know nothing about those problem. Which I found to be unreal reading all of these posted on here. When I got my iPhone 7 I thought the mail so would have been polished. But it's unusable.

I'm having the same issue. Emails that are sent from my Corp Outlook Exchange are very tiny. All other emails are fine.

How does Apple not realize this is a problem? Do none of their employees have ANY friends outside of work????

I've confirmed that this happens when a screenshot, photo, or other outside material is pasted in the body of the email. I haven't tested it but anecdotally it seems to occur only from other Outlook Exchange servers. What annoys me most; is that Apple tech support keeps claimimg that no one else has reported it. The woman with whom I spoke told me to contact my employer to ask that they change the Outlook settings and that it's not an iOS issue.

Wow - I can confirm (working as the Sr Executive Assistant to the CIO of my company which has over 12,000 employees worldwide) that whomever you spoke to at Apple can continue smoking crack if she thinks that's going to happen in real life.

This is an actual known issue but Apple simply chooses not to address it. Period.

No wonder Apple saw their sales fall for the first time last quarter.

🙋-1F3FC;♂ I downloaded iOS 11 public beta last night on my iPad and unfortunately, no, the issue still persists. In my testing, I have found these two email clients have no "tiny text" problems with emails from Exchange.

-Newton

-Outlook for iOS

These clients seem to have the same issues as the native app

-Spark

-Airmail

-Boxer

Not sure why two apps can resolve the issue but the other 4 cannot.