After updating to iOS10, the font in the body of emails is really small, too small to read. I have to zoom in, but then I have to scroll left and right to read each line. Anyone else have this problem?
Welcome to the club, guys - for me this had been a problem since 10.0.
Does anyone at Apple actually read these discussions? Just can't imagine this is not being dealt with by anyone...
Do we need to start a new thread?
Hi Mr Luigi,
What can I say - this has never worked for me as a solution anyway, but has anyone at Apple got back to you with when and whether they are going to fix this? You said there should be enough complaints for them to look into an issue - last time I checked this thread, more than 1600 people had the same problem - is it not enough?
And do they really think that 'killing the app' is a real solution? It seems that they just marked it as 'helpful' and went about their business thinking that the problem is now solved!
I've been experiencing the same problem now. Seems to be since the 10.3 update. It only occurs with email on my corporate exchange account. We use MobileIron for security, not sure if that matters. None of my personal emails have this issue. My IT doesn't have an explanation either. Really annoyed over this. None of the "fixes" in this thread have worked for me.
Hello Guys,
many thanks for your posts.
I have the exact same issue on an iPhone SE - none of the above solutions worked for me...
I still have tiny Char in most of my emails.
Just sent a bug report to apple.
Still looking for some answers and solutions.
If anyone can share?
Many thanks
Vincent
I noticed this issue is only occurring on my corporate exchange email account and no personal accounts. Mainly started after the 10.3 update. My IT department claims "it’s the phone trying to match the font of the email that was sent. This is happening with work email because MAPI protocol is being used as opposed to POP protocol which is used for external email."
Not sure what to make of this, but it isn't helping my problem.
Hello,
thanks for the feedback
I only have my gmail account email setup...
Don't have the issue when email sent from another iPhone.
Seems to occur while sent from outlook or another mail apps.
Still waiting for Apple feedback...
I have the same issue on my work iPhone 6. Emails with small text. I have done everything that has been suggested on the thread to no avail. I also have a personal iPhone 7. I can send an email from iPhone 6 to iPhone 7 and then back to iPhone 6 the text will go to normal and I can read it.
I have the same problem with my iPhone SE with 10.3.1 version. Raised a case with Apple but no solution provided yet. Apple needs to fix this issue on priority since a lot many people have this problem.
I do, nothing works. Updates don't address it. Geniuses at the genius bar say they never heard of the issue, seem surprised when I suggest they google it. Oh, dear. They actually suggest I increase font size. Geniuses. Gee, Apple, what's the deal? Anyone listening?
I submitted a report to "Bug Reporter" on the Apple Developer's Site. Below is a copy of what I said. Is it an accurate representation of the problem?
Area: Accessibility
The problem with the size of text in the body of emails when using Apple's native email app has resurfaced after updating to iOS 10.3 and remains in iOS 10.3.1(14E304). Please refer to Apple Discussion Thread at (https://discussions.apple.com/thread/7667124?answerId=31678318022#31678318022&start=0&tstart=0). This is just one of many discussions online where users lament the small size of text in the body of emails in the native email app.
Steps to reproduce:
Case 1) Accessibility --> Turn Larger Text "ON" --> The text size does scale linearly in the HEADER of an email. But, the text in the BODY of the email remains incredibly small. IF you move the text size slider two notches past the midpoint, THEN the text in the body of the email will increase in size. But, it is HUGE!
Case 2) Accessibility --> Turn Larger Text "OFF" --> The text size does scale linearly in the HEADER of an email. The text in the BODY of the email does NOT change at all in size, it remains unacceptably small.
Please compare this breakdown with Apple's native email app to other email clients, such as Microsoft's Outlook for iOS. The text in the body of emails using Outlook for iOS is consistent and much larger than what Apple's native email app can generate. Users could switch to Outlook, but they want the advantages that come with using the native email app.
Thousands of us thank you for your attention to this matter.
Version: iOS 10.3.1(14E304)
Configuration: iPhone 6s+ and iPhone 6s, Verizon
Same here. I'll give them a chance because I like the way Apple's apps integrate across platforms. But... This issue has to be resolved quickly. I use the phone for work and it is unusable at this point. I haven't had my iPhone 7+ for a year yet but if it isn't resolved quickly I'll have to get a phone that works.
I noticed that in my previous comment where I shared my bug report with Apple, that there was a THIRD failure mode for the native mail app. Others have mentioned it too. If you get up the energy to submit a bug report, and with all modesty, you could simply copy and paste my updated report below that includes all three cases. There is no question that the more folks who submit a bug report to Apple the more traction this issue will have. Here is the updated report with the addition of "Case 3:"
Area:
Accessibility
Summary:
There is a problem with the size of text in the body of emails when using Apple's native email app. Please refer to Apple Discussion Thread at (https://discussions.apple.com/thread/7667124?answerId=31678318022#31678318022&start=0&tstart=0). This is just one of many discussions online where thousands of users lament the small size of text in the body of emails in the native email app.
Please compare this problem with Apple's native email app to other email clients, such as Microsoft's Outlook for iOS. The text in the body of emails using Microsoft's Outlook for iOS is consistent and much larger than what Apple's native email app can generate. Users could switch to Outlook, but they want the advantages that come with using the native email app.
Thank you for your attention to this matter.
Steps to Reproduce:
Case 1) General --> Accessibility --> Turn Larger Text "ON" --> The text size does scale linearly in the HEADER of an email as you move the Dynamic Type text size slider. But, the text in the BODY of the email remains incredibly small. IF you move the Dynamic Type text size slider two notches past the midpoint, THEN the text in the body of the email will start to increase in size. But, it is HUGE!
Case 2) General --> Accessibility --> Turn Larger Text "OFF" --> The text size does scale linearly in the HEADER of an email as you move the Dynamic Type text size slider. The text in the BODY of the email does NOT change at all in size. It remains unacceptably small throughout the entire range of the Dynamic Type text size slider.
Case 3) Viewing email in Portrait mode --> Text size in BODY of email very small (rough estimate, 6 point font) --> Rotate to Landscape Mode --> Text size DOES increase slightly in size. Maybe to 8 pt. font. Still too small, but readable. --> Rotate Back to Portrait Mode --> Text size REMAINS at roughly 8 point font from Landscape mode. BUT, REFLOW functionality is LOST --> You now need to Pan to view the contents of the email --> This is a bug that has been reported by others in discussion threads.
Expected Results:
I expect the size of the text in the body of emails to scale linearly throughout the entire range of the text size slider with both Larger text "OFF" and Larger text "ON." I expect to not lose Reflow functionality when shifting from Landscape to Portrait Mode.
Actual Results:
See above in "Steps to reproduce."
Version:
Version: iOS 10.3.1(14E304)
Configuration:
Configuration: iPhone 6s+ and iPhone 6s, Verizon
Hi everyone - all of a sudden the text is small again! I didn't update anything. I have Version 10.3.1. Everything has been fine since the last fix, but today all text is small again and it doesn't respond to the text size slider. Anyone else having this issue?
Hi dclearyea,
Many of us suffered this demise of functionality with the release of 10.3. You are "lucky" to have survived till now! The only way I have found to enlarge the text in the native mail app is to go into settings and do the following.
General-->Accessibility-->Larger Text-->Larger Accessibility Sizes set to ON-->You MUST set text size slider TWO positions to the right past mid-point.
If you do not turn Larger Accessibility Sizes to ON and place the text size slider two places to the Right of the mid-point nothing happens. The text size slider does NOT work if Larger Text Sizes is off. This set-up should work for you although one commenter has said even this does not help. Other commenters do not like this resolution because it makes the text TOO large! Pick your poison. :-)
Personally, I have abandoned the native mail app on my iPhone and now use Microsoft's Outlook mail app. It renders all text in the body of emails at a nice readable size. There are drawbacks. 1) Outlook is not native. So Siri refuses to play with it. 2) It's not native. So when you are in any app and "send an email" from that app it will take you to the native email app. 3) You have to learn Outlook's way of doing things. It's not crazy different than the native email app, but it is different and there is a learning curve. But Outlook renders my Gmail, iCloud, and Exchange emails at such a consistently comfortable text size I found the effort worth it.
We have this issue (again) after updating to iOS 10.3 or 10.3.1.
For me, it appears to happen when there is a wide image or table in the email or thread. That then causes the email font to be very small.
Not sure if it is a clue, but this is corporate email coming in through an activesync infrastructure.
Tiny font using mail in iOS 10
