Tiny font using mail in iOS 10

Hi Octavius, I'm at a loss. You have Dynamic Type turned on? And when you move the text size slider from left to right it does NOT increase the size of the text in nice incremental steps for each position on the slider? That's frustrating. We have 3 iPhones (iPhone 6s and 6s+) at home and all 3 now enjoy nice incremental text size increases throughout the entire range offered by the slider. No longer does the text go from tiny to HUGE in one singe jump.

Did you try doing a hard reset of your iPhone to remove any "bad residues?" I'm sure you know how to do that, but just in case...hold down the power AND home buttons simultaneously until the screen goes blank and then the apple logo reappears. Then let go of the two buttons.

Seriously, has anyone upgraded to 10.3 - does it have a fix?

As I already mentioned, increasing font size doesn't help, because it changes the size everywhere except in the email itself.

However, I have noticed that when you reply to some emails initially displayed in tiny Times New Roman, the font changes to normal size San Francisco - which means the fix should not be difficult!

I can't believe there is no other way to deliver this message to Apple. I'm not putting up with this - can someone help??

Hi elyar1,

Get this...10.3 REBROKE the email client! At least for me, Dynamic Type functionality was working perfectly the past month or two. The size of the text increased "linearly" throughout the entire range of sizes offered in the slider bar. Nice. After updating to 10.3 yesterday, the text size is incredibly tiny again...UNTIL YOU POSITION THE SLIDER TWO NOTCHES PAST THE MIDPOINT. And then the text is really large. Incredible. Just incredible.😠

Same for me guys. Was following the discussion for months and was happy this had been finally solved. Now back to **** again. I join Outlook now. Less tiny font, not as in the past, but at least this does not change.

hi all

i just discovered this thread since 10.3 ...

Indeed, everything was perfect so far, but since 10.3, I'm now facing the exact same issue for "tiny email".

That's sad : Apple simply created a bug.

it's funny that I removed Outlook last year due to this ... but looks like they have fixed it since then.

Welcome to the club, guys - for me this had been a problem since 10.0.

Does anyone at Apple actually read these discussions? Just can't imagine this is not being dealt with by anyone...

Do we need to start a new thread?

Hi Mr Luigi,

What can I say - this has never worked for me as a solution anyway, but has anyone at Apple got back to you with when and whether they are going to fix this? You said there should be enough complaints for them to look into an issue - last time I checked this thread, more than 1600 people had the same problem - is it not enough?

And do they really think that 'killing the app' is a real solution? It seems that they just marked it as 'helpful' and went about their business thinking that the problem is now solved!

I've been experiencing the same problem now. Seems to be since the 10.3 update. It only occurs with email on my corporate exchange account. We use MobileIron for security, not sure if that matters. None of my personal emails have this issue. My IT doesn't have an explanation either. Really annoyed over this. None of the "fixes" in this thread have worked for me.

Hello Guys,

many thanks for your posts.

I have the exact same issue on an iPhone SE - none of the above solutions worked for me...

I still have tiny Char in most of my emails.

Just sent a bug report to apple.

Still looking for some answers and solutions.

If anyone can share?

Many thanks

Vincent

I noticed this issue is only occurring on my corporate exchange email account and no personal accounts. Mainly started after the 10.3 update. My IT department claims "it’s the phone trying to match the font of the email that was sent. This is happening with work email because MAPI protocol is being used as opposed to POP protocol which is used for external email."

Not sure what to make of this, but it isn't helping my problem.

Hello,

thanks for the feedback

I only have my gmail account email setup...

Don't have the issue when email sent from another iPhone.

Seems to occur while sent from outlook or another mail apps.

Still waiting for Apple feedback...

I have the same issue on my work iPhone 6. Emails with small text. I have done everything that has been suggested on the thread to no avail. I also have a personal iPhone 7. I can send an email from iPhone 6 to iPhone 7 and then back to iPhone 6 the text will go to normal and I can read it.

I have the same problem with my iPhone SE with 10.3.1 version. Raised a case with Apple but no solution provided yet. Apple needs to fix this issue on priority since a lot many people have this problem.

I do, nothing works. Updates don't address it. Geniuses at the genius bar say they never heard of the issue, seem surprised when I suggest they google it. Oh, dear. They actually suggest I increase font size. Geniuses. Gee, Apple, what's the deal? Anyone listening?

I submitted a report to "Bug Reporter" on the Apple Developer's Site. Below is a copy of what I said. Is it an accurate representation of the problem?

Area: Accessibility

The problem with the size of text in the body of emails when using Apple's native email app has resurfaced after updating to iOS 10.3 and remains in iOS 10.3.1(14E304). Please refer to Apple Discussion Thread at (https://discussions.apple.com/thread/7667124?answerId=31678318022#31678318022&start=0&tstart=0). This is just one of many discussions online where users lament the small size of text in the body of emails in the native email app.

Steps to reproduce:

Case 1) Accessibility --> Turn Larger Text "ON" --> The text size does scale linearly in the HEADER of an email. But, the text in the BODY of the email remains incredibly small. IF you move the text size slider two notches past the midpoint, THEN the text in the body of the email will increase in size. But, it is HUGE!

Case 2) Accessibility --> Turn Larger Text "OFF" --> The text size does scale linearly in the HEADER of an email. The text in the BODY of the email does NOT change at all in size, it remains unacceptably small.

Please compare this breakdown with Apple's native email app to other email clients, such as Microsoft's Outlook for iOS. The text in the body of emails using Outlook for iOS is consistent and much larger than what Apple's native email app can generate. Users could switch to Outlook, but they want the advantages that come with using the native email app.

Thousands of us thank you for your attention to this matter.

Version: iOS 10.3.1(14E304)

Configuration: iPhone 6s+ and iPhone 6s, Verizon