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All replies
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Helpful answers
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Sep 16, 2016 2:18 PM in response to kaylabon87by chris_g1,Hi kaylabon87,
If your Home button is not working on your iPhone, and you can't update or restore your device, the resource below provides a link to contact AppleCare for assistance.
If you can‘t update or restore your iPhone, iPad, or iPod touch
Contact Apple Support if you can’t update or restore your device with recovery mode, or you can't use recovery mode because of broken or stuck buttons.
Last Modified: Sep 15, 2016
Take care.
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Sep 17, 2016 2:24 AM in response to kaylabon87by gifford2286,My phone has done the same, have you fixed it??
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Sep 19, 2016 9:21 AM in response to gifford2286by JKC19$1,Hi- there is no way to fix this other than to replace the home button- I had an identical issue which effectively blocked my phone. As all the apple stores in the area were unavailable, I had to get this done elsewhere- Apple support weren't terribly interested in the inconvenience and expense caused fixing what was a fine functioning phone before the update. I would suggest to Apple that that they make it very clear that you need the home button working before accepting any update.
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Sep 22, 2016 11:16 AM in response to JKC19$1by dondson,this is ridiculous. they had a nice virtual home button that worked fine. Apple should correct this.
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Sep 22, 2016 11:19 AM in response to dondsonby ChrisJ4203,They still have a nice, virtual home button, however that requires the phone to be in operating order first.
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Sep 22, 2016 11:47 PM in response to kaylabon87by stenvaag,My son has an Ipad 2 mini with broken home button. We were also in "deadlock" after upgrading to iOS 10. After a lot of trying we managed to solve the issue with:
1. Turn off
2. Turn on keep pressing the "turn on button"
3. Keep the volume down button pressed
4. After a while, the unlock code screen is shown a swift moment.
5. A second person immediately have to start typing the unlock code
6. Voila.
7. Later you can use the method of swiping to get to the screen where Siri shows the latest started apps and try to start one of them. The unlock screen is shown.
