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ios 10 update- home button broken

I have just done the ios10 update and my home button has been broken for 2years. Its completed the update but its stuck on a white screen saying "press home to upgrade''. I am clearly unable to do this command and i cant seem to restore to my back up through itunes.. Help please!!

iPhone 5c, iOS 10

Posted on Sep 15, 2016 4:09 PM

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Question marked as Top-ranking reply

Posted on Sep 19, 2016 9:21 AM

Hi- there is no way to fix this other than to replace the home button- I had an identical issue which effectively blocked my phone. As all the apple stores in the area were unavailable, I had to get this done elsewhere- Apple support weren't terribly interested in the inconvenience and expense caused fixing what was a fine functioning phone before the update. I would suggest to Apple that that they make it very clear that you need the home button working before accepting any update.

29 replies

ios 10 update- home button broken

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