Toy4ever

Q: ios 10 safari screen not scrolling when typing text

After updating to iOS10, Safari is not scrolling the screen when I´m typing text in a text field like here in a forum. I have to scroll the screen by hand to see the position where I´m typing. This only happens in Safari, Pages for example works fine.

 

I use an iPad Air1, but have same thing on my iPhone 6 running iOS 10.

 

Is there a fix for that?  Thanks.

iPad Air, iOS 10, also iPhone 6

Posted on Sep 16, 2016 5:10 AM

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Q: ios 10 safari screen not scrolling when typing text

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  • by sterling r,

    sterling r sterling r Sep 16, 2016 5:53 PM in response to Toy4ever
    Community Specialists
    Sep 16, 2016 5:53 PM in response to Toy4ever
    Hello Toy4ever,

    Thanks for reaching out to the Apple Support Community. I know how important it is to be able to type effectively on your iPad and I'd like to help you get things working again. 

    What i'd recommend is starting with a basic restart and if the issue continue, you may want to reset the settings on your iPad. Despite the scary two step warning, this doesn’t affect your data. All of your content will remain intact. 

    You may still wish to backup your settings data to iTunes or iCloud before doing this reset. This link will guide you through backing up if you choose to do so : https://support.apple.com/en-us/HT203977

    What this effectively does is to reset some of your Settings to factory default. This does not remove any data like apps, photos or contacts, but It removes all of your preferences for Wi-Fi, Bluetooth, Do Not Disturb, Notifications, General, Sounds, Touch ID, Brightness & Wallpaper and Privacy, so we'll have to set those things back up after this reset.

    To do this please go to Settings >  General > Reset > Reset All Settings.

    If the issue persists, the entire community is here to help.
    Best regards
  • by Toy4ever,

    Toy4ever Toy4ever Sep 17, 2016 4:12 AM in response to Toy4ever
    Level 1 (6 points)
    iPad
    Sep 17, 2016 4:12 AM in response to Toy4ever

    Thanks for Your support.

    As recommended, I did the settings-reset. It doesn´t bring up any changes to Safari. Maybe a bug in Safari?

  • by Ulexes138,

    Ulexes138 Ulexes138 Sep 18, 2016 7:51 AM in response to Toy4ever
    Community Specialists
    Sep 18, 2016 7:51 AM in response to Toy4ever

    Hi Toy4ever,

     

    Since the reset did not help, it might be a good idea to restore your phone to factory settings to reinstall the update, and then restore your data from your backup. This will ensure there are no issues with the installation.

     

    This article will guide you through how to restore using iTunes on your computer: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

     

    Once you're restored, set your phone up as if it were a new device and test Safari again to see if the same behavior occurs. If everything looks good, go ahead and restore your backup using the steps in this article: Restore your iPhone, iPad, or iPod touch from a backup

     

    If you run into any trouble, let the community know, we'll do all we can to help.

     

    Best regards
     

  • by ManicMuncher,

    ManicMuncher ManicMuncher Sep 18, 2016 1:02 PM in response to Ulexes138
    Level 1 (4 points)
    Sep 18, 2016 1:02 PM in response to Ulexes138

    On iPhone 6s and iPhone 7 both running 10.0.1 I have issues with scrolling freezing in certain websites plus the amazon app.

    Just tried on my iPad also and does the same

     

    edit: tried my daughters iPhone 5c with same website and no issue at all so this is a bug in ios10

  • by jpnurmi,

    jpnurmi jpnurmi Sep 20, 2016 8:58 AM in response to Toy4ever
    Level 1 (9 points)
    iPad
    Sep 20, 2016 8:58 AM in response to Toy4ever

    Hi Toy4ever,

     

    I have the same problem (iPhone 6s, iOS 10.0.1). Did you manage to get it working?

  • by jpnurmi,Helpful

    jpnurmi jpnurmi Sep 22, 2016 10:40 AM in response to jpnurmi
    Level 1 (9 points)
    iPad
    Sep 22, 2016 10:40 AM in response to jpnurmi

    I can also reproduce the issue on iPad Pro. Any multi-line HTML text area will do. For example, W3Schools => HTML textarea => Try it Yourself. Zoom in so that the whole text area is not visible, type in something and watch the cursor disappear outside the screen.

     

    For what it's worth, this does happen on a fresh clean factory-reseted device too. So before you go ahead and desperately reset your devices, I can tell you that it does not help in this case. It's just the standard answer to on these forums. "Oh, something doesn't work? -Reset it!"

  • by Dekema,Helpful

    Dekema Dekema Sep 22, 2016 10:41 AM in response to Toy4ever
    Level 1 (13 points)
    iCloud
    Sep 22, 2016 10:41 AM in response to Toy4ever

    I'm having the same issue and thought it was just me, on my 5s. Not sure what to do

    about it.

  • by The Lowest Key,

    The Lowest Key The Lowest Key Sep 21, 2016 2:04 PM in response to Ulexes138
    Level 1 (4 points)
    Sep 21, 2016 2:04 PM in response to Ulexes138

    Tried all your tips so far, none of them work.

     

    The issue is in Safari and Chrome, and it's more than just not scrolling. The keyboard also doesn't automatically change back to alphabet mode in many instances, such as if you end a sentence with a number, then hit space twice to enter a period.

  • by Toy4ever,

    Toy4ever Toy4ever Sep 22, 2016 10:45 AM in response to The Lowest Key
    Level 1 (6 points)
    iPad
    Sep 22, 2016 10:45 AM in response to The Lowest Key

    Thanks to all for your replies. It looks like we have to wait for the next update

  • by Dekema,

    Dekema Dekema Sep 22, 2016 1:00 PM in response to The Lowest Key
    Level 1 (13 points)
    iCloud
    Sep 22, 2016 1:00 PM in response to The Lowest Key

    Lowest Key, I'm having the same issue with special characters as well.