IPad connects to wifi but no internet

Question

Level 1

9 points

IPad connects to wifi but no internet

I've a new iPad. It connects without a problem to my home wifi network, but when I try to connect to a network in a cafe it shows it's connected ok, gets an IP address etc, but when I try to use Safari I get a message that it's not connected to the Internet. This has happened at two branches of McDonald's when I've tried to use their network. On one occasion a captive portal login flashed up for a moment but disappeared before I could log in.

I've tried forgetting the network and reconnecting, a two button restart, resetting network settings, tried using Google DNS, but none of these have worked for me. My iPhone operates without a problem on the same network

Any suggestions on what else I can try?

Vinnie

iPad (3rd gen) Wi-Fi, iOS 6.0.2

Posted on Sep 16, 2016 8:52 AM

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Answer 1

ShagCA

Level 5

6,365 points

Sep 16, 2016 1:40 PM in response to vinniemac

vinniemac wrote:

This has happened at two branches of McDonald's when I've tried to use their network. On one occasion a captive portal login flashed up for a moment but disappeared before I could log in.

That (in bold) is the problem. You must accept their terms and condition before they allow you to use their WiFi connection. Is the problem isolated to 2 McD's? If it's really important to be able to use their WiFi, I guess the only remaining trick you have not done is factory reset. You will lose everything on the iPad. Back it up first.

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Answer 2

Skydiver119

Level 9

53,489 points

Sep 16, 2016 1:40 PM in response to vinniemac

Try using another browser. In my experience, sometimes Safari has issues displaying the 'agree to our terms' page on hotspots. I have Atomic but there are others out there. Once you connect, if Safari won't let you get to the terms page, use the other browser, which should, then you can use whatever one you want to continue surfing.

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Answer 3

Sep 16, 2016 10:22 AM in response to vinniemac

Hi

Try Firefox from apps store.

Cheers

Brian

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