iPhone 7 Plus Phone Call Sound Quality

I have two iPhone 7plus (my wife and mine).

Both have the same problem as stated.

I turned off VoLTE, and the problem is resolved for both phones

Settings > Mobile Data > Mobile Data Options > Enable 4G > Data Only (instead of Voice & Data)

I tried that in the store and it didn't help and just tried with new phone and didn't help. Plus, voice and data is very important.

Sissue here with my 7 plus. I got it replaced and still have the same issue. I'm annoyed.

I Dont think it will fix it with a replace of the iPhone. Turning off VoLTE doesnt fix it either. I think we need a carrier settings/iOS Update.... very annoying Not to be able to do a simple phone call properly with a device that costs ove 1000€ .... hope we will geht help soon.

Same issue with iPhone 7 128GB Mtel Bulgaria. Cellular calls sound underwater and distant. Indeed like coming from behind. Also people are having hard time hearing me? (mic problem?)

Did various tests and the sound quality is a little better when using Viber or Messenger but still not as crystal clear as my iPhone 6s.

Really hope that this is related to the new stereo speaker and will soon get resolved via Software update.

same problem here. on my 2nd iphone 7 plus. t-mobile us. nobody can hear me clearly. i switch the sim back to my old android phone and the reception is fine. so not a carrier problem.

too bad cuz otherwise i love the phone but calls are too important. gonna get a refund.

I've noticed that this phone goes from LTE to 3G then to 1X a lot. Maybe these are all carrier related issues?

I'm getting this problem too - add me to the list!. It definitely sounds like the sound is coming from behind the phone and/or on speakerphone.

The useless canned Apple response of looking at the Knowledge base article doesn't help at all (you know that any reply that starts with the patronising line.... 'thanks for reaching out' won't help), So how do I restart the device in the middle of a call to an important client eh Apple???

Same problem here, iPhone 7 plus 128 GB, I can hear my incomming calls like it is coming from behind the phone, but the other side hears me if I'm in a fish tank 😟

Provider: Vodafone in the Netherlands.

Is it hardware or software?

Any help is appreciated!

Regards

Having the same issue - I can hear the person okay, but they can't hear me unless I'm using the Lighting earbuds that came with the Phone.

Unfortunately that means I can't charge it simultaneously.

Im on AT&T.

I also have the same issue, tried turning the volume down and its a little better but then its hard to hear the other person. I hope its something that can be sorted, taking it back for a replacement doesn't seem worth it as they all seem the same.😢

Thank you for posting this issue. I just got the new 7 Plus, and I am having the same issue. This many people can't all be doing something wrong at the same time. Has to be an issue with the phone. Hopefully they admit it soon, and go about making it right.

iPhone 7 128 verizon no bluetooth and no case and fresh out of the box 2ND Replacement !!. I have the same issue and have found if you ever so slightly turn your head while on a phone call the party at the other end doesn't hear you. If you talk on your phone with the bottom of the phone almost in your mouth your fine and thats no acceptable. I re activated my old iPhone 6 and did and experimental call and people could hear me when i stretched my arm out as far as it would go. Took it to genius bar and they verified the problem and only said there maybe a patch or an update. They wouldn't share this information with me an said it was for apple techs only

iphone 7. Got 2 days ago. People complaining on my voice quality during conversation. Does Apple aware about this issue? All phones are experiencing similar problem or just some defective that should be replaced..

I tried it with iOS 10.1 and provider software 25.1, 25.5 and now it's 26.0 doesn't make a differenc.

ALso redtored iphone in DFU mode and the normal way - no change. Voice recordings or videos are just Fine.

People say when I push the iPhone on my Cheek it get's better, but it has to be good if I hold it slightly on my ear too I think. Hopefully it get's fixed very soon.