iPhone 7 Plus Phone Call Sound Quality

So we just got 2 new iPhone 7 Plus' and I am noticing that the incoming call audio quality on both sounds strange. I have the Apple leather case on the phone and incoming audio sounds distant. Like it is coming from behind the phone or something. It almost sounds like the phone is on speaker phone but it isn't. Turning the volume down helps a bit but it seems off. Previous I had an iPhone 6 so I don't know how this compares to the 6 Plus.

Any help is appreciated!

Thanks!

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Sep 16, 2016 11:36 AM

Top-ranking reply

AlexLibris

Level 1

4 points

Posted on Sep 7, 2017 11:58 PM

I found the solution: The phone was still wrapped up in the original plastic it came in, and that plastic was making the phone sound echo in a strange way. Hope it helps you too! The sound difference without that plastic wrap is massive.

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504 replies

Apr 16, 2017 2:42 PM in response to Ahuynh

Has their been a resolution on this? I have the same problem.

nibs84

Level 1

13 points

Apr 24, 2017 11:17 AM in response to Skidaddl

Since you posted have you had any improvement?

May 9, 2017 1:26 PM in response to GertiNL

Hey Gert,

Im also from Holland and i have the same problem. They have replaced my iPhone 7 and the replacement also have this problem. I really dont understand Why Apple cant solve this ;-(

gbait

Level 1

4 points

May 18, 2017 12:22 PM in response to GertiNL

Any positive breaks in Apple's resolution to this audio problem?

May 19, 2017 1:51 PM in response to alfish_vinberg

HI Gert, this is verry good news! I hope the new software will solve this problem!

Bhaws

Level 1

4 points

May 23, 2017 1:19 AM in response to Steven Fisher1

I have apple I phone 7 plus and voice quality is not good.

VicBCGal

Level 1

8 points

Jun 7, 2017 8:28 PM in response to GertiNL

Any further info? Update released but doesn't seem to be much better. Big update is scheduled for fall :-(

Jul 28, 2017 2:09 PM in response to Trussell1

It's likely something is wrong with your phone. Make a genius bar appointment to have it looked at.

Aug 5, 2017 7:20 AM in response to pipowen

Sounds like a hardware problem - that's what warranties are for. Make a genius bar appointment at your nearest Apple store.

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iPhone 7 Plus Phone Call Sound Quality