iPhone 7 Plus Phone Call Sound Quality

Just received a new iPhone 7+. I am experiencing very poor sound quality during phone calls. Night and day from my 6+.

We have two iPhone 6 and three iPhone 6s in our family and all five of us have noticed this in the last couple of weeks.

=> Quadmom95:

Have hou noticed same difference compared to Iphone7, of do hou have same problem on IPhone 6?....if so , since updating to IOS10??

My husband and I just purchased iPhone 7 Plus, and have not received them yet. I guess the point of my post was that my family is experiencing the same thing on five different devices, two are 6 and three are 6s. We have all updated to ios 10.

I did read this morning on another board that there is a known problem with Verizon, and Verizon is our carrier.

Hi all I returned my verizon iPhone 7 plus and purchased a sim-free iphone 7 plus at apple store and the sim-free iphone has been working fine so far. At lease the incoming voice is clear to me.

you are probably one of the lucky ones....

Recieved my second Iphone7 128GB 2 days ago, and still the same muffled sound...

Thinking I'me getting crazy..i put the SIM in my old 4S, and made the call to the same people, very clear sound on both ends..

What should we do?? wait and see what the update next week brings, of ask a refund and buy a 6S.....or better S7??

Starting to loose my faith in Apple after having the Iphone3, Iphone3G, Iphone 4S .......

Same problem here and is very frustrating!

Anyone has a working solution?

Thanks!

We had the same problem when we finally received our iPhone 7 Pluses. After some research here, We use Verizon. I tried turning Cellular LTE to Data only (Settings>Cellular>Cellular Data Options>Enable LTE>Data Only). Both of our phones are now crystal clear. I haven't decided if I am happy with this solution, but it has worked.

Let me know if that works for you? And does anyone know what we are missing out on by turning this off?

Thats what I am going to do... i have samse issue with the phone. However I also have issue with music plays through receiver louder than loud speaker.

Thanks for the reply and the settings you mentioned would

really be helpful and sure there would be a change

as there is a changein signal strength but the problem here

is I don't have seperate settings for voice ...

both data and voice are using the sam channel .

I have an iphone 7 and the sound is terrible with or without headphones. I use this phone for work so its very frustrating. I am taking it in next week to exchange hopefully. I bought my iphone from Verizon online, can I still exchange it at the Genius bar?

Yesterday I received my exchange iphone via Apple care protection plan, sad but true it's still the same problem, people are asking me: 'what? Sorry, I cant understand you' and that continues all day, via mobile network, via wlan call, LTE data only, noise canceling turned off/on... restored iphone in DFU mode, also as fresh iphone.... only way I can do phone calls is to use the headset...

talked to an apple senior technican and he said he will inform the apple engineers about this issue. We both said changing it again probably won't help anyway - so now we have to wait. I'm getting a little bit frustrated lately..

I'll keep you guys informed.

Same problem with iPhone 7 in Russia (Beeline). 😟

I have the same issue with my iPhone 7 Plus 128GB. I am using it with the Dutch KPN provider.

I can reproduce the issue. I have always used my iphone's (3GS, 4GS, 5S, 6) with folio or wallet cases. This means that when I have to make a phone call dependent on the design of the case the front flap would be on the rear side of the iphone. This had never been a problem for my old iphone's.

The odd thing is that when I am making a phone call with my iPhone 7 Plus in the KAVAJ Dallas case and the flap is behind the rear part of the iPhone 7 plus, the microphone is cutting out and also I sound very muffled to the other party. As soon as I take the iPhone 7 Plus out of the case, the sound quality is much better. I even bought another case (Tech21 Evo Wallet) and the problem was still there. As if the rear microphone is causing a problem. As said before, I have never had this issue before. Not sure whether you are experiencing the problem with or without a case.

I could reproduce the issue with IOS 10.0.2 and 10.0.3, Noice cancellation on/off, a clean restore without using a backup.

I have returned the iPhone 7 plus and asked for a refund. Until they solve this issue I will hold on to my iPhone 6.