iPhone 7 Plus Phone Call Sound Quality

Update:

The seller has told me that the iPhone 7 plus I returned back for repairing indeed has an issue with sound. They acknowledge it. They've just offered me to take the money back or to have a new iPhone 7 plus sealed.

I've taken the money.

I think I'll be happy enough with my 5S

I also experience audio problems on phone calls with my new iPhone 7.

I can hear the caller fine, but they cannot hear me, especially when I use the lightning headphones.

Will try a couple quick fixes provided http://www.trustedreviews.com/news/iphone-7-problems

but if it still does not work, will call into Apple see if they can help me.

I log this comment, so Apple will be aware that there will be more clients coming of the same issues

I am having the same problems. Also I am having issues with others hearing me. I have to constantly move my mouth almost touching the mouth piece to get people to be able to hear me okay. Another problem is when lean the iPhone 7plus on my shoulder to talk and walk around & multi task everyone tells me that can't hear me. I have also had other iPhone 7plus users tell me they are experiencing the same thing. I have already been to the Genius Bar... rec'd a replacement and I am still experiencing these issues! Apple needs to fix this immediately. I have the most up to date phone on the market and I can't even make a regular phone call cause no one can hear me.

With all the conversations I've had with Apple Engineering and the diagnosis and log taking I'm convinced more than ever that it's a noise cancelling issue related to the rear microphone. I suspect it's a software issue which could be rectified in an IOS update, first Apple have to acknowledge the fault exists, herein lies our main problem....

I don't know if someone already said this but: this was happening between my iphone 7 and my husband's android. He went into the settings on his android: 1) settings 2) advanced calling 3) turn off advanced calling. This turned off the high def voice option (which verizon recently notified him was a new thing for his phone) and now our calls sound normal again. You can do the same thing on your iPhone just google "turn off hd voice on iphone" if it's happening iphone to iphone.

I was having the same sound issue on calls when holding the phone to my ear. I have an iPhone 7 plus. As mentioned in previous posts, it sounded like the sound was distant, and coming from the back of the phone.

I went into Settings->General->Accessibility, scroll down to Phone Noise Cancellation and turned it off.

This fixed it for me. Hopefully it can be fixed in an update.

"Noise cancellation reduces ambient noise on phone calls when you are holding the receiver to your ear."

I am going to take my iphone 7 in to see if I can trade it in for another iphone 7. My apple store is totally booked so they are suggesting I go to best buy. Has anyone had good experience with the apple techs at Best buy or is it better to wait for the genius bar? I want someone who will understand my issue and let me try another phone. I have tried everything and even called and chatted online with apple..

Hello Ahuynh - I'm wondering if you've had any success with resolving this? I had the same problem but couldn't find a solution. Hoping someone can suggest something new as they investigate further. Thanks!

As o said before all the sound of my iPhone 7 Plus was all broken , after I made all possible resets, I had to put this phone on Apple maintenance and after 3 weeks I received the phone , repaired, apparently they had to change all the speakers from the phone

Same problem. No one can hear me. I have to cup my hand over the bottom of the phone and amplify my speaking in order to be understood. One Fruend told me it sounded like I put the phone in a sock and was talking through it!

This is my second 7plus. Came from a 6sPlus...no such problems there. On TMobile US. Apple suggested all the same things I've heard here: Switch LTE to data only, turn off noise cancellation....nothing works. Love the camera, but at its core it's supposed to be a phone....

We have the same issue as well

Iphone 7+ 256GB on Tango operator in luxembourg.

People are complaining they do not hear me well. My voice sounds muffled and distant.

The phone was bought from the carrier and i will put it in for exchange.

Noise cancellation off does not work.

Too bad this is outstanding since September and no resolution has been found yet.

Hi Steven. I'm having the same problem. I've had 2 replacement iPhone 7 Plus' and the problem still exists. Even replaced the sim card in one of the 3 phones... Am checking with the carrier Bell Mobility but they're being their typical unhelpful selves.. Waiting to hear back from the Mac guy who gave me the 2 replacement phones...

Did you get your problem solved?

Tracy

HI Everyone,

I bought the iphone 7 plus last week Here in Belgium. And like everyone here i have the same bad sound like speaking against a towel. I tried alreaddy everything but nothing helps.

MY wife's 6 plus and my 6S are perfect in sound.

I Hope apple can help us with only a software update.

kind regards from Belgium.

Still doing it! I've been to the Genius Bar twice. This last time they did a hard reset (what the genius called a "framework" reset), I was also instructed to not restore my phone from any backup to wait and see if the problem reoccurred in the next few days.

This is certainly a problem if this page exists.

Anyone else have any new news?

So, I am back on the blog - my wife's phone is back to having issues. It was replaced by the genius bar and soon started having the same issues. We took my phone, which I was having no problems with and swapped it with hers. Swapped the SIM and did a back-up / restore on the opposite phone so that she now was using my phone hardware with her SIM. And I was using hers. Well, she still has the same problem! We had previously replaced the SIM, so we believe that is not the problem. What we are thinking now is that the frequency of her voice is not compatible with the algorithm that the iphone 7 uses between all of the microphones? Apple - Could this be possible? We have tried everything else? It seems as though the only resolution would be to get a previous version - downgrade, or try a different brand.