iPhone 7 Plus Phone Call Sound Quality

I had already turned off noise cancellation trying to fix the situation before, same results. - thanks!

Lawrence let's not lose sight of the basic issues here. People are reporting to Apple that their phone's don't work properly, many of those people now have replacement phone's which don't work properly either. There are a number of cases where phone's have been replaced more than once and none of them have worked properly. You can spend all day dissecting every thread entry pulling them to bits but I for one just want an Iphone 7 Plus that works. I don't think that's an unreasonable wish do you given how much these phones cost. My car is still under warranty if it doesn't work as designed Audi book it in and repair it, if at some point they become aware of a design defect I receive a recall letter to take the car in for relevant free of charge repairs. Herein lies my problem, my new iphone 7+ didn't work as designed, neither does the replacement. Mobile phones should work in a case, you shouldn't have to try various settings to improve poor call quality, you should be able to make clear calls. My previous Iphone was a 5 which worked fine without all this hassle. I'm an understanding person and 40 years in engineering taught me that faults do occur on equipment but where equipment is replaced particular effort is made to ensure the replacement is fully functional. Apple promised to fully test my replacement Iphone 7+ paying particular attention to call quality prior to dispatch, here I am with that very phone which I can't use for calls because the call quality is so poor. As much as you appear to be protecting Apple, how is a person supposed to react in a situation like that? Using the same SIM card my low end HUAWEI mobile phone makes clear calls as does my wife's cheap Samsung, the two £800 iPhone 7+ phones I've owned don't, simple as that.

I agree

I agree!

I'm also on a replacement 7+ phone that continues - like the first one - not to reliably work for phone conversations. By the way, the two fixes I tried - upgrading from an older to the newest version of 10.1.1, and turning off the ambient noise minimizer - have not solved the problem.

Apple, let's solve this soon, please!

I was with an Apple tech today for an issue unrelated to the 7+ and asked if he had heard complaints about outgoing sound quality being distorted. He hadn't, but asked if I had been using the SIM card from my previous phone (iPhone 5). He said some carriers use SIM cards that are incompatible from device to device. Anyone know if this could be a factor?

My sim is from a brand new iPhone 7. It cuts out, muffled on other end etc. put that SIM card in older iPhone 6 and get great reports

Thank you 1959chevy; seems like that's a dead end then.

I received a new sim card when I bought my first iPhone 7 Plus. Apple swapped my sim card to the replacement phone and the new phone works fine. Don't think it's a sim card issue.

As I've reported throughout this thread my original and replacement 7+ call quality was/is poor, I'm told my voice breaks up. Yesterday I was in my car with the 7+ in my pocket connected to the car by bluetooth with 3 out of 5 bars signal strength, I took a call over bluetooth with the phone in my pocket and the caller could hear me well enough to hold a conversation without my voice breaking up. This has stumped me when my voice continually breaks up during hand held calls.....

People can not hear me on my iPhone 7 plus. They say I sound muffled

Same with my iPhone 7 plus

I am having the same issue of people hearing me distant or muffled and Apple refuses to acknowledge the issue. I am on my third iPhone 7 Plus and it continues and Apple tells me there's no issue found with the phone. I asked Apple if they moved the antennas if that has caused the issue and he said no. They need to find a fix this is ridiculous Apple!

Hi All,

Just wanted to add, that I am having a similar issue with my iPhone 7 - the outgoing call quality is poor. So I called Apple support and they suggested a simple test - to make recordings with the built-in voice memos app to check if the microphone is performing OK. And - unfortunately, it's not. There is a lot of noise in the recordings, some of them are pretty bad - my own voice is becoming very distant the more I move away from the microphone and the hissing is worse. Whereas when I get closer it distorts heavily. It's like when you are making recordings /I record guitar/ and you turn up the input gain too high and then, to compensate, you put in a heavy compressor.

Maybe some of you can make this test as well? (BTW I compared these recordings to ones made on 6S and the quality on 7 is so much worse - on 6S you don't have these issues.)

I am pretty sure this is a serious problem with the noise cancellation process on the new phones - perhaps due to the addition of the 4th microphone? Either way Apple should get if fixed ASAP and I think we should try to make them acknowledge this.

Has anybody noticed any improvement in call quality after updating to IOS 10.2 released today.

My sound quality has been excellent from the beginning, so I hope the new release doesn't break it 😉