iPhone 7 Plus Phone Call Sound Quality

I totally agree with you. If it's bad batches of phones, fix and recognize the problem and fix it. I've got the same problem. I've been out of town in Mexico and dread solving this problem when I get back. No one could hear me when I left on vacation. I've only been using the internet for 2 weeks. I'm hoping all of these posts will make Apple acknowledge the problem.

With a loud voice. Treat your 749 dollar iPhone 7 like a walkie talkie and talk into the bottom of it. It works for me. Nothing else does

The walkie talkie method isn't even working for me. It did a tad but then after 15 min the issue happened again. People now just hang up and try calling me back then it does it again and I just hang up and text them.

This really *****. I hope they fix it soon because I really would prefer an iPhone and the camera really is better than the 6.

New problem. When I text my friend (iPhone 5C) a photo she sees the thumbnail but if she clicks to see the whole image it gives her a black screen. She says it's only happening with texts from me and not anyone else.

Great.

I think it's just possibly poor design.

On my iPhone 7+ it's typically pretty hard to hear when using it as an actual phone -- you know, putting it up to your ear. Speaker is fine. Bluetooth is fine. I've found that you have to align the teeny tiny speaker just perfectly to hear it decently.

Everyone I know with the 7+ has the same complaint. A friend also said it was the same with the 6 line but I can't confirm that one independently.

It seems that usability as a regular phone was backburnered

Anyone else having the same thing -- where you can get it to sound okay but only if you align it carefully to your ear?

I can't get mine to work as a phone and I don't think it's the way I'm speaking into it just because it "sounds robotic voice breaking up".... I think it's a defective microphone honestly. It happens on speaker phone too.

I had the 6 (and 3G, 4, 4S, 5) , my boyfriend had the 6S, several friends and family had the 6S+ and 6+ and one other friend has the 7+..... my 7+ and the replacement one are the only ones having this issue. That's what makes me think it's a batch of them and not all of them.

I'm United Kingdom based and I know the guy that set up the F B page is too. With my 3 handsets I tried every possible trick from changing noise cancelling settings to removing from the case. I'm 100% certain it's not the carrier as when I gave up and went back to the competition, the exact same SIM card went into my new phone and all has been crystal clear since. Come on Apple, stop deleting people's posts on this and do something about it.

I'm based in the UK and on my second 7+, I agree with everything you've said and more. Apple send replacement phones in a plain box so you end up with a phone that doesn't match the serial and EMEI on the original box which makes it more awkward to sell and Apple send no paperwork with the replacement. Also my 7+ is insured the insurer must be wondering what's going on with me phoning them to change the EMEI and Serial numbers for my policy then they request I get proof of ownership from Apple which then becomes another pain. After all this and Apple promising they fully tested my replacement 7+ prior to dispatch it exhibits exactly the same call issues as the phone it replaced. Apple should have made some form of announcement on this issue long ago, whilst it may not affect all 7/7+ phones it seems to be affecting a lot. As you rightly say if it's limited to certain batches then announce the serial numbers affected.

These phones need to be curved so that you can get your mouth close enough to the mic whilst still being able tp get your ear close enough to the speaker to hear. It's weird that my cheap HUEWEI and my wife's cheap Samsung just make clear calls maybe we should send them back......

I'm also UK based on EE, my sim has worked fine in numerous non Apple phones. I'm on my second 7+ both have exhibited the same call quality issue where people on the other end of a call say my voice is breaking up but it's fine during Facetime calls and using Voice Memo app. I've recorded with Voice Memo talking into my 7+ as if making a call and it's clear as a bell. I continue to believe it's a software issue related to making calls, as someone also suggested perhaps the voice conditioning software is to sensitive and attenuating my voice during calls hence the breaking up. I worked offshore on the North Sea for 30 years and experienced many occasions when our public address system would break up during announcements and we found that settings had drifted over time resulting in the system being over driven causing the auto attenuation to kick in and voice cut outs, when this happens we had to switch to the standby PA system and set the main system up again. There is suggestion that restoring from backups is causing the fault and factory resetting then setting up as a new phone works, this isn't the case with both 7+'s I've owned. I'm not sure why restoring from an old backup would cause call problems, if that was the case wouldn't it be rectified during an IOS upgrade, 10.2 hasn't made any difference for me...

To prove a point one way or the other I've just recorded my voice using the Voice Memo app whilst holding the phone to my face exactly as I would during a call and my voice was as clear as a bell with no breaking up. This points toward the poor call quality fault being related to the processes involved with making a call most likely software voice conditioning. The voice cut outs remind me of attenuations that take place when PA systems are over driven resulting in voice cut outs.

I've just made a series of calls leaving myself voice messages with case on/off, holding the phone to my face as normal and speaking directly into the mic with a phone signal of 2 out 5 bars. All recordings were of similar quality, none exhibited the severe voice break up and fading being reported to me during normal calls, I could hear what I was saying though quality wasn't brilliant possibly a combination of the quality of my message recorder and week signal. I'm more confused than ever as to why call quality is poor when speaking to someone with a stronger signal...

Hmmm something with the processes it uses to make phone calls seems like the next thought then. If other recordings work ok. Are they still having the battery drain issues on iOS 10 (that are affecting 5-6S)? Maybe it's related.

I've commissioned complex equipment packages around the world on oil/gas pipelines, power stations. North Sea Rigs etc when we encountered technical issues the supplier provided the correct technical support to rectify the issue or where required supplied fully functional replacement equipment. Having to work out why my mobile phone won't make clear phone calls because the manufacturer isn't interested is incomprehensible. It makes me wonder if Apple are trying to be to clever with their technology and it's not working. So far my 7+ and replacement don't work properly for the same reasons, now there's a possibility Icloud backups are corrupt and affecting phones during the restore process. Right now is there anything good about using the recent iterations of the Apple mobile phone. I wish the Samsung Note 7 battery issue hadn't occurred as I'd still have it and none of these issues. We keep saying what about this, what about that and what about the other when we should be saying what about Apple supplying a phone that makes calls properly like other top brands of mobile phone. Are we sick to death of trying to work out why our Apple mobile phones don't work properly when Apple should be doing this, YES, YES, YES......

I'm not sure about the previous battery issues as I've just moved over from Android after the Samsung Galaxy Note 7 battery issue, what a massive mistake on my part, I should have moved to the Galaxy S7 or 7 Edge then I wouldn't be looking for reasons why my phone won't make clear calls. My first 7+ battery life was poor, I found myself having to recharge around 6pm dauly, it was replaced by Apple due to the poor call issue, the replacement 7+ battery life is infinitely better such that for the same usage by 6pm I generally still have 50-60% battery life remaining unfortunately the call quality is still terrible. This suggests an inconsistency in the quality of the Iphone 7 series phones and components.