iPhone 7 front camera flickering HDR during FaceTime

Today i have recieved my new iPhone 7. During a FaceTime call my video was constantly changing from bright to dark. When i moved the camera focus (early evening brightness) to a bright light just behind me the HDR processing does nog seem to know the correct brightness levels. This caused flickering of my camera image from bright to dark. Not a very nice way of having a FaceTime conversation. Does anyone else have the same issues? Does this need to be resolved in a software fix or can the auto HDR mode be disabled somehow?

iPhone 7, iOS 10, Updated to latest iOS

Posted on Sep 16, 2016 2:01 PM

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99 replies

Oct 9, 2016 8:48 AM in response to Vickynick

I am having the same issue (iPhone 7 128GB silver iOS 10.0.2). I have changed 3 iPhones 7 for the same problem: the brightness of the front camera is continuously changing during FaceTime, making it impossible to use it (everything is becoming white). I have contacted the Apple support, restored the iPhone without using the backup but the issue remains.

Oct 10, 2016 2:02 PM in response to Vickynick

I've had this same thing happen as well. Today I discovered when the FaceTime camera starts doing it's goofy cycle, switching to the rear camera briefly then back to the FaceTime camera, the situation stabilizes. I've also noticed pausing the FaceTime session then going back makes the issue start almost immediately. If I'm on the right track then I think it's likely software based.


iPhone 7, 128 GB, IOS 10.0.2

Oct 12, 2016 3:29 PM in response to Vickynick

I have this exact problem. Iphone 7 plus, 256g, tmobile (but I doubt that part matters). It happens to me randomly when I use the camera. I've never Facetimed on this phone yet. Camera occasionally stays pitch black and then pulses bright, black, bright, black - over and over. The only way I've found that fixes it for me is a hard reboot of the phone. iOs 10.0.2 here. It's a brand new phone 😟. I'm thinking it's either got to be a bug in software - if not, then it's a hardware issue. Glad to know I'm not alone.

Oct 14, 2016 2:21 PM in response to Vickynick

I am having then same issue with my unlocked iPhone 7 Plus 256Gb (Camera goes from dark to light the entire call).Had a chat with support then went to the Apple Store for support. A reset of the phone temporarily resolved the issue (tested while in store) but is happening again. Hoping the next update resolves this issue otherwise I may return the phone.

Oct 17, 2016 8:01 AM in response to Vickynick

My wife and I have both purchased iPhone 7 Plus (128 GB and 256 GB models). We have now experienced this issue with both our phones. It seems to be made worse when sitting in front of a window. For some reason, the camera will periodically massively overexpose the scene. On my phone, it would do so for less then a second, so it flickers bright (about every 30 seconds or so). On my wife's, it would stay overexposed until I changed the angle enough. Problem is, as everyone here has noted, the overexposure is triggered randomely, usually without movement. I really do think that illumination by daylight is responsible.


We both owned 6S before, and had never experienced the problem. And I had the 6S for a while running iOS 10, without experiencing the flickering Facettime.

Oct 19, 2016 9:48 AM in response to Vickynick

I spoke with support again for this issue, they advised that I put the phone into recovery mode to wipe and reinstall the OS. After doing so this seems to have improved the issue for me quite a bit (I noticed a couple times where the camera did not adjust properly to changes is lighting during a FT video chat). They advised if the issue continues to happen to take the phone back to the store and get it replaced.

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iPhone 7 front camera flickering HDR during FaceTime

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