You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 7 and 7 plus's screen dimmer/yellowish than iphone 6 and 5s

Hi,


Is anyone facing the same issue as me when looking at their new iphone 7/7plus?

I noticed both the 7 model's screen resolution were more yellowish and dimmer than the previous models even though all of them had their brightness set to the maximum.

Does anyone have any idea why is it like that? Thanks!

User uploaded file

From left to right (iphone 7plus, 7, 6 and 5s)

iphone 7 -OTHER, iOS 10

Posted on Sep 16, 2016 11:35 PM

Reply
136 replies

Feb 20, 2017 5:50 PM in response to Nick776

Yes, I can't disagree with you. For the sake of my own sanity, I've reset my iPhone 6 Plus and shipped it off to my sister now so she can use it instead of her iPhone 4S. So I can't compare anymore.


I don't have a luminance meter, but I have no doubt you are correct. I've been spending the last three months doing all those comparisons you mention. And I see the same things you do.


Apple's engineering team's explanations have from the beginning seemed like "The Emperor's New Clothes." Like we are made to feel dumb if we don't see what isn't there. I think the advertising is incorrect, and their explanations make no sense.


Like I said, I was given a refund and thus had the option to go elsewhere. But I decided, for me, to just drop the issue for now and live with the color tinting change (select the last option, turn intensity all the way down, turn the hue slider to about 70%) which is liveable for me at the brightness levels I normally use.


But I agree with you. I just couldn't obsess over it anymore and didn't see an easy alternative, though I went to look at Sony and Samsung models.


I have an upcoming trip to the U.S. and the fact this is now an unlocked model helps. Basically I compromised. And Apple did give me a refund, so they didn't leave me in the lurch.


But the advertising is not correct. I hope Apple owns up to the problem and offers a true fix at some point.

Jul 18, 2017 11:10 PM in response to cart5636

I think it's more or less hopeless. I went through multiple versions. To help a bit with the yellowish non-white problem you might want to try going to


Settings > General > Accessibility > Display Accommodations and turning Color Filters ON.


I selected the Color Tint option and turned the Hue slider up to about 80% of max and it's more tolerable.


Or you can return it within 14 days and keep using your iPhone 6S until the next model comes out.

Sep 1, 2017 11:40 PM in response to TheAppleBoyNicco

Apple ended up offering me a complete refund, even though I got it from my carrier. I took the refund and then ended up buying a new, unlocked one direct from Apple with the money, knowing what I was getting into. My thought was that since it would be a new unlocked iPhone 7 Plus with a new AppleCare warranty and when the iPhone 8 comes out I could sell it for a good price and get the next iPhone.


I also did what I mentioned above:


Settings > General > Accessibility > Display Accommodations and turning Color Filters ON.


I selected the Color Tint option and turned the Hue slider up to about 80% of max and it's more tolerable.


I'm "used to it" now, but make sure not to compare it with iPhone 6 Plus displays. This fall I'll sell it in perfect condition at an auction site and get a new iPhone I think.

Sep 17, 2016 7:35 AM in response to Wayira

Hello,


I thought I was the only one facing this issue! I noticed the exact same thing where my 6s displays whites that are just neutral whites and my iPhone 7 tends to be on the warmer side. I don't know why but this effect where the iPhone 7 screen is dimmer reminds me of AMOLED displays.


My idea would be that the glue between the LCD and the glass needs some time to fully dry but i´m not sure.


Also, I have noticed my iPhone 6s is a lot smoother. In particular, the animation when you click the home button feels liquid smooth on my 6s whereas the iPhone 7 feels like the animation is cut in two pieces.

Last thing I noticed over the past 24 hours is overheating. Whether it's charging, doing simple tasks, this new phone overheats very very easily.


(I apologize if there are any grammar mistakes in my post, I am French)

Sep 18, 2016 9:13 AM in response to Wayira

Hi,

Yes, I confirm receiving the same. What is funny that, when I got it from one of the operator in Dubai, my device and the operator's mobile in display have the same issues. When I go to check the devices in an Apple Store or Virgin, they don't have the same issue. In other words, I believe that it is a specific stock issue.

I went to the operator, trying to exchange it, but he refused which is something not logical and not practical as well. I went to Apple store in Dubai and the team confirmed that the screen is yellow and it needs replacement; but a confirmation is needed from the tech. support personnel which is not available now.

Frankly, I am very disappointed, especially after losing my day yesterday waiting in queue to purchase it and a lot of time is spent today trying to fix the issue. Even the operator doesn't have the qualified team to troubleshoot what is the problem.

Anyway just to summarize, I am waiting for the tech. support opinion tomorrow (although it is obvious when any one can see it).

Although totally disappointed and it wasn't nice experience, I will update you tomorrow.

Thanks.

Best Regards,

Ahmed Hashem

Iphone 7 and 7 plus's screen dimmer/yellowish than iphone 6 and 5s

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.