Why isn't the Apple Watch tracking my activity?

Hi

You should most probably check ur data and time... If it's manual change it to automatic. Ur watch records data from the servers apples servers so u should check if ur date is right

I have the first iwatch, so I'm out of the technical support. When using the activity app on my iwatch, it easily records when I use everything EXCEPT the tower. It will not save that activity to my activity tracker. When I go into my activities, it's there as a saved activity, but it doesn't register on my green circle. It's super frustrating.

Hi

The following steps may help:

Check that you have set up the Activity app on your watch:

• When viewing the time on your watch face, tap on the Activity rings icon / complication, or;
• Go the Home screen (via a single press of the Digital Crown) and tap on the Activity app icon (coloured rings).
• To get started, you will need to enter some personal information.

Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your watch after placing it on your wrist

• On your iPhone, in the Watch app, go to: My Watch (tab) > General > Wrist Detection - turn on.

On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.

On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - turn on Fitness Tracking and Heart Rate.

Check that you are wearing your watch sufficiently snugly on the top of your wrist (if it is worn too loosely, your watch may believe that it has been removed from your wrist).

• Wearing Apple Watch - Apple Support

During general daily wear, try to let your arm swing naturally as you move around (the Activity app uses data from the accelerometer).

Check that your personal information is accurate:

• On your iPhone, in the Watch app, go to: My Watch > Health > Edit - tap and adjust items, then tap on Done.

Calibrating your watch improves the accuracy of various activity-related estimations. Instructions for how to calibrate your watch are available via the support article linked below.

More information:

Use the Activity app on your Apple Watch - Apple Support

Calibrating your Apple Watch for improved Workout and Activity accuracy - Apple Support

Use the Workout app on your Apple Watch - Apple Support

If you need further help, as you have just purchased your watch, you may wish to contact Apple Support, taking advantage of your 90 days of complimentary technical support cover:

• Contact - Official Apple Support
• https://twitter.com/applesupport
• http://www.apple.com/retail/geniusbar/