Apple Store not working in Apple TV 4 gen

The temporary remedy method by Stellar works but ultimately, it is still TvOS10 that is playing up the app store especially the "Top App" Page.

To all, please do report this matter with the phone support (i.e. schedule a support tele-call).

I have already done so. I was also informed by the tech support engineer that this matter has not been widely reported in their database thus the slow reaction?

Appreciate of all you to do the reporting if suffering this same issue. Without the reports, they will not know the true extent of this matter.

I contacted Apple Support America, explained to them about the problem and indicated that this problem seems to be affecting users outside of USA.

I had to go through the usual Reset, and when that didn't work I had to apply the Reset and Update which also did not work.

They do not believe the problem is with their system. I'm still going through their troubleshooting steps, my next step is to reset the Apple TV via USB-C cable. They have also indicated that the problem could be with the network.

Contact your Apple support and tell them of your problem. They are not aware that there is a problem.

Another updated.

I performed the reset via USB-C cable and the problem is still there. I am in email communications with Apple Support, but not sure when they will respond back. I reverted back to 9.2.2 and is much more stable.

Those with this problem, contact Apple Support and open a case.

I'm same problem after update! Nothing not help this case. I reset and reupdate, but not work. 😠 From finland.

Blizzard74, I think you should contact Apple Support for Finland and open a support ticket and explain to them about the problem. Prepare 1 hour, they will want to reset/reboot/test, erase-reset/reboot/test. Also, check that your internet line has no problems, reboot your router, perform speed tests.

I downgraded my AppleTV to 9.2.2 using a USB-C cable connected to my Mac Mini using iTunes. You can mention this to support and hopefully they can quickly find a solution.

I have the same problem, not only top charts, but categories and purchase as well.

Same problem. In Finland

The same problem of Belarus ((((

I had just got my ATV4 today, updated to iOS10 after initial test which was all working. Now I cannot get on App Store like everyone on this thread. What's going on Apple?😠

same problem for me! can't download anything! top charts , purchased , categories don't work! I'm in Finland!

I have the same problem also. It happened after updating to the latest TV OS. Hope Apple sees this post and other related posts.

Hi I am having exactly the same problem. I am in Ireland I did a full factory reset and install and it worked until I went into Top charts, I can see the search screen, purchased and categories and I can navigate them all and all of the app icons respond when i scroll over them but I cannot install any apps. It does nothing when I click on them. The apps i downloaded work fine. Apple music works fine. This is very annoying as the only apps I have downloaded are Netflix and youtube which i had working fine on my old apple tv. Also i was very annoyed to see Siri does not work in Ireland when i was setting it up!! So i have spent 249eu on something that does less than my old apple tv!!!!

how do i get a refund?

My App Store seems to be working ok now with tvOS 10. I am able to view Apps from the top bar (Featured, Top Charts, Categories, Purchased, & Search). Even in the Categories sub sections (Games, Education, Entertainment, & Lifestyle) I am now able to see apps and click to view preview.

Those having problems try to reboot the Apple TV and try again. If you still have problems, contact Apple Support.

I have not done anything on my end, and it seems Apple fixed my problem in their back-end system.

I did contact Apple Support and opened a ticket with them.