Apple Store not working in Apple TV 4 gen

I Bought today Apple TV 4gen, all works except the App Store After I updated to last Os, when I go to purchase/ download any app I make click in one of them to download it and the app doesn't open. You can make click with remote , it moves but doesn't open. I cannot see top charts , categories, purchased or search , when I go to those options the lists doesn't show, I tried rebooting, restoring, disconnecting all cables, resetting my router, connecting to another network, to another Apple ID and nth seems to work.

Anyone having same issue??

is the new Os? Cause before I updated I could use normally Apple Store. I'm in Finland btw

Apple TV, iOS 10

Posted on Sep 17, 2016 4:17 PM

38 replies

indothai

Level 1

16 points

Oct 13, 2016 6:23 PM in response to indothai

Damit. Problem still exists.

Oct 20, 2016 5:58 PM in response to overwrite_77

Hi,

I am in Singapore and facing a similar problem. For me, only the top charts is not loadin. Rest of the tabs work as long as you scroll really qui past the top charts tab. Once you let that load nothing works and then you have to force quit the app and open again and restart the game of avoiding the top charts tab

hope this is fixed soon as it is very annoying

Oct 20, 2016 11:42 PM in response to sumeetsinha

It has been a month since....

The below will be the reply from Apple Customer Service. 😠

-------------------------------------------------------------------------------- ----------------------------------------------------------------------------

Thank you for all your patience this far.

Just contacting you in regards to your Apple TV case with us. I have had a response from engineering who have received similar reports and are working on solutions at this time.

For now, please continue to keep your software up to date on the Apple TV. Further updates may be available soon.

Thank you again for reporting your issue to us, as it’s people like you who really make a difference in Apple.

Oct 22, 2016 10:03 PM in response to overwrite_77

Something weird happened today. Was just irritated with the top charts thing. So unplugged the Apple TV 4 from the main power outlet and waited a few mins before plugging it back in and now it started to work! Weird but am happy

Oct 23, 2016 7:45 AM in response to -stellarvore-

Thank saint Jobs! It worked !!! 🙂

Oct 24, 2016 12:53 AM in response to -stellarvore-

UPDATE:

I checked the Apple TV appstore last night and it is already working properly. Try checking it.

Oct 24, 2016 2:49 AM in response to sumeetsinha

It worked for me too using your method.

Thanks for the tip!

Feb 12, 2017 1:03 PM in response to -stellarvore-

App Store won't even start up for me. I just get a blank screen? (Denmark)

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Apple Store not working in Apple TV 4 gen