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After updating to ios10 - my phone app crashes

I have 64gb iPhone 6. After I upgraded to iOS 10 i have a couple of issues - the most severe being the phone app to freeze. I open i up and tap on phone number or other tab to switch - but nothing happens. It's frozen - can't dial, change to contacts, etc. I need to leave the app and open it up again - most likely it will work normally now. If not -repeat and third time is always the charm. Its quite annoying as things are not running smoothly. Phone app is one of those that can't be re-installed. What to do?

iPhone 6, iOS 10

Posted on Sep 18, 2016 1:42 AM

18 replies

Bowmey

Level 1

4 points

Nov 5, 2016 3:11 PM in response to David Vielmetter

You, my friend, are a genius. After 2 days of frustration your solution is what worked.

Nov 23, 2016 7:51 AM in response to anetafrommazowieckie

Jeez.... I had this same problem with the phone app freezing but also imessage (particularly when using the on-screen keyboard). I spent HOURS with genius bar and Apple support which got me nowhere. Genius Bar said it was a hardware issue, then phone support said a software issue. The kicker for me was after complaining to my work's IT department (is a corporate phone) they offered me an upgrade so I paid for a brand new iPhone 7 Plus and had the SAME issue (did not restore but set up as "new phone"). Being a software technician by trade I decided to troubleshoot by wiping the phone clean once again and add ONE item back at a time until the issue occurred. Soon as I added my work Exchange account it appeared. I've been a loyal Apple customer for years but this is freakin ridiculous. So now my work phone can't store my work contacts....awesome.

Nov 29, 2016 8:23 AM in response to adamk8188

And even after the big update the problem still exists and it was not fixed.

After updating to ios10 - my phone app crashes