Cousin BR
Level 1 (5 points)
Apple TV

Q: Airplay on Appletv 4 not working after TVOS10 update

I expericence a lot of problems. Almost nothing is possible to airplay to my Appletv4 after upgrading to TVOS10.

 

I have an Ipad 2 with ios9 and an Ipad air 2 with ios10, and everytime I try to stream anything via airplay to my Appletv it only shows for a few second - then it goes back to the menu page.

 

Apps works fine - but airplay doesn't work at all after the upgrade. I have tried to restart everything, including my router. No result. I wish I could downgrade. Worked perfectly well before. This is really annoying. So right now I watch my favourite football team via a Chromecast.

Apple TV, tvOS 10

Posted on Sep 18, 2016 6:30 AM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (104,001 points)
Apple TV
A:

Try the following steps, check whether things are working after each step where appropriate, before trying the next.


  1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
  2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
  3. Restart the Apple TV (Settings > General > Restart).
  4. Restart the Apple TV by removing ALL the cables for 30 seconds.
  5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  6. Restart your mobile device or computer.


If you are still having problems, try using 802.11n for wifi if you are currently using either 802.11b or 802.11g.


If your problem is AirPlaying from a computer, try disabling bluetooth


If you are still having problems, the following article(s) may help you.


Troubleshooting AirPlay

Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Wifi Diagnostic Software (for Mac users)


You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.


Posted on Sep 19, 2016 7:23 AM

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Cousin BR

Q: Airplay on Appletv 4 not working after TVOS10 update

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  • Helpful answers

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  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 18, 2016 7:42 AM in response to Cousin BR
    Level 4 (3,989 points)
    Apple TV
    Sep 18, 2016 7:42 AM in response to Cousin BR

    Hi. A couple of questions to clarify your situation. Are you using basic AirPlay, not mirroring? Do you actually see the selected program for a few seconds, not a commercial or other filler?

  • by Cousin BR,

    Cousin BR Cousin BR Sep 18, 2016 7:49 AM in response to Diana.McCall
    Level 1 (5 points)
    Apple TV
    Sep 18, 2016 7:49 AM in response to Diana.McCall

    Yes. This is when using basic AirPlay. Mirroring works ok, but mirroring is not my favourite. The picture is seldom best quality and sound often lacks.

    Yes I actually see the selected program. But only for a split second.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 18, 2016 9:52 AM in response to Cousin BR
    Level 4 (3,989 points)
    Apple TV
    Sep 18, 2016 9:52 AM in response to Cousin BR

    Understood. It's as if ATV is connecting to the server (so you get a picture) then being disconnected. I need to ask, are you using any VPN, unblocker, or special DNS service on your iPad that the ATV cannot access?

  • by Cousin BR,

    Cousin BR Cousin BR Sep 18, 2016 10:03 AM in response to Diana.McCall
    Level 1 (5 points)
    Apple TV
    Sep 18, 2016 10:03 AM in response to Diana.McCall

    I used to have a dns service, but I disconnected it, but the problem persists. Some apps works fine though. But most videos act like described

  • by Diana.McCall,Helpful

    Diana.McCall Diana.McCall Sep 18, 2016 10:56 AM in response to Cousin BR
    Level 4 (3,989 points)
    Apple TV
    Sep 18, 2016 10:56 AM in response to Cousin BR

    You might check the DNS setting in ATV network settings, and in the router internet settings, to be sure ATV is getting the right info.

  • by ikoyi,

    ikoyi ikoyi Sep 19, 2016 5:04 AM in response to Cousin BR
    Level 1 (8 points)
    Apple TV
    Sep 19, 2016 5:04 AM in response to Cousin BR

    Airplay used to be fine until I upgraded to tvOS 10 too. Ít's not possible to stream sound of the Apple TV to an Airport Express anymore

  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Sep 19, 2016 7:23 AM in response to ikoyi
    Level 10 (104,001 points)
    Apple TV
    Sep 19, 2016 7:23 AM in response to ikoyi

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.


    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device or computer.


    If you are still having problems, try using 802.11n for wifi if you are currently using either 802.11b or 802.11g.


    If your problem is AirPlaying from a computer, try disabling bluetooth


    If you are still having problems, the following article(s) may help you.


    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)


    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.


  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 19, 2016 5:43 AM in response to ikoyi
    Level 4 (3,989 points)
    Apple TV
    Sep 19, 2016 5:43 AM in response to ikoyi

    Hello ikoyi. To clarify, your problem is with sending Apple TV audio to AirPort Express, not with AirPlay from a device to Apple TV. Correct? Do you see the AE in the list of possible audio speakers? Have you tried restarting ATV as suggested by Winston?

  • by ikoyi,

    ikoyi ikoyi Sep 19, 2016 10:31 AM in response to Winston Churchill
    Level 1 (8 points)
    Apple TV
    Sep 19, 2016 10:31 AM in response to Winston Churchill

    Thanx Winston for your reply.

     

    First to clarify: my comment was about streaming audio from Apple TV to Airport Express. I have several of them from different generations. The older tvOS couldn't remember their passwords although streaming worked. Since tvOS 10 i can see the AE'ses in the pulldown menu, select them but the Apple TV doesn't seem to remind them. So I will now go through the options you gave me:

    1. check & double check

    2. check

    3. check I even did reset it to factory settings

    All other options you give are about making devices connect or visible on the network and they are.

     

    It's just that the Apple TV has issues to connect to the AE's

  • by ikoyi,

    ikoyi ikoyi Sep 19, 2016 10:32 AM in response to Diana.McCall
    Level 1 (8 points)
    Apple TV
    Sep 19, 2016 10:32 AM in response to Diana.McCall

    Thanx Diana for your Reply, yet it is. I've tried all Winstons relevant options but I think there's a bug in the tvOS software.

  • by Cousin BR,

    Cousin BR Cousin BR Sep 19, 2016 10:41 AM in response to Winston Churchill
    Level 1 (5 points)
    Apple TV
    Sep 19, 2016 10:41 AM in response to Winston Churchill

    After restarting everything and resetting to factory default I think that most work. Though there's one app and website that give the same problem with just showing a split second of the stream. But I believe that the provider needs to fix some bugs regarding the new TVos10. I hope so.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 19, 2016 10:44 AM in response to ikoyi
    Level 10 (104,001 points)
    Apple TV
    Sep 19, 2016 10:44 AM in response to ikoyi

    I have a couple of AE's in the house, my Apple TV can still connect to it without issue, so i don't think it's anything other than your environment that is causing the issue.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 19, 2016 10:48 AM in response to ikoyi
    Level 4 (3,989 points)
    Apple TV
    Sep 19, 2016 10:48 AM in response to ikoyi

    Hello ikoyi. You should report your problem here https://www.apple.com/feedback/appletv.html Try to describe a specific case with ATV 4 and a single AE, and what does and does not happen.

  • by ikoyi,

    ikoyi ikoyi Sep 19, 2016 11:28 AM in response to Winston Churchill
    Level 1 (8 points)
    Apple TV
    Sep 19, 2016 11:28 AM in response to Winston Churchill

    Is it an aTV 4 you have Winston and are your AE's password protected?

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