Rude Apple care specialist

RE: Apple care specialist that just hung up on me instead of providing me with any suggestion or help.

Is this what Apple has come to. I called with problems my phone is having since I just updated to ISO 10 and asked for suggestions on how to fix it. I told him I had tried everything I could find in "help".

He told me that there were no problems with ISO 10 go to an apple store and they can help and then hung up after seeing my serial number had no apple care attached to it. Do I need apple care when this is clearly because of the new software updated just put out by apple?