High end non-apple earbuds not working properly with iPhone7

I just bought the new iPhone 7 and discovered that my Bowers & Wilkins ear buds don't seem to be compatible with my new phone. The sound works great, but the mic and controls stop working after pausing for longer then a few minutes. I thought it was a headphone issue so I got them replaced but still having the same issue. So for example I plug in my headphones into the adapter (provided by apple), start my music app, press play on the phone and beautiful high definition sounds comes out. I can then press pause on the mic control, press it again to play and it works fine as do the volume adjusters. However, if I press pause and wait a few minutes, the remote control on the speaker cord does not work at all. The sound still works if I touch 'play' and 'pause' on the screen. Once I unplug the headphone jack and plug back in, the remote control works again, until I pause it for a longer period. It seems to stop responding when in pause mode and screen asleep. I disabled the screen lock to see what happens. Now in pause mode for over five minutes, the remote works but the screen stays on! So at this point I turned off the screen (in pause mode). Two minutes later, remote mic and controls don't work. So definitely related to iPhone screen going to sleep. Does anyone else have this problem or solution. This problem does not occur on my friend's iPhone 6.

iPhone 7, iOS 10, two non-apple headphones

Posted on Sep 19, 2016 3:11 PM

Reply
7 replies

Feb 1, 2017 8:48 AM in response to milkica

I have an iphone 7 with the most recent IOS 10.2.1. Up until about a week about, my earbuds worked fine. Then for no reason, they stopped working in any app (music, audio books, etc.). I just got a notice about a software update and thought that might contain the fix I need. Apparently no. Whatever Apple did previously (Sept 2016), they may have undone? Not seeing much chatter about this... The headphones still work if all I want to do is listen and fumble for the phone every time I need to pause or adjust volume. Not easy when running :-)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

High end non-apple earbuds not working properly with iPhone7

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.