Whenever I reset my iPhone5 it takes a screenshot just before it powers off. Is there a way to fix this - or just to disable it? I have never needed to take a screenshot in the last five years. I also have all sounds turned off yet it makes a camera shutter noise, so I think this is a bug, rather than a 'quaint' new feature of iOS10
iPhone 5, iOS 10
Are you sure you reset device in the proper way?
Try to reset your device. This won't delete your data stored on this device.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
If this does not help, restore your device to factory settings. Note that this will erase the data from your device.
Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
Just to explain: it happens when I press the On/Off button and the Home button simultaneously, as you do when you are trying to reset. It makes the shutter noise, takes a screenshot, and finally powers off.
Thanks for your help. I just looked up how to take a screenshot, and it is essentially the same as reset, except you do not hold the home button, you just press it to take a screenshot. I have never wanted to take a screenshot, so I was not aware how to do it. I have had six previous iPhones and this never happened before when I rest. So I guess Apple have given me a refurbished iPhone with a dodgy home button. (That's happened before).
every time I reset iPhone5 it takes a screenshot
