Hello: Let me start out by saying that Starbucks directed me to Apple Support. The Touch ID on their app. doesn't work. I deleted and reinstalled their app; turned off, in settings on my iPhone SE, the Touch ID & Passcode, iTunes & App Store and signed out of and into iTunes Store. Nothing so far, that way I'm asking the Apple Support Community for their assistance.
Mac Pro, iOS 8.1.3
Yes...I always had my Touch ID turned on in Starbucks APP for reloading my card but a few months back i started having an issue, Ever time I go in to reload card it asks for my password. The option for Touch ID is un-selected each time and each time i have clicked the button on and save...however it is still not saving....I am able to get into the App fine just can't reload with touch id anymore 😟 Hoping you can give me some wisdom since I hate tying up the line because I have to type my password.
Thanks in advance
Have you deleted the app and added it back?
Let's just all agree to disagree with how Starbucks is handeling this. It's been driving me crazy for at least a year, probably more. Someone is sleeping on the job... If they can fix it- it's probably because that one dude or dudette was FIRED 🔥.
Do you mean Touch ID for Apple Pay to reload your card? Or at some other point?
No. Touch ID to access their App. Under Starbucks's setting you can either use a four digit code, or use Touch ID.
Ah. I see. Doesn't work for me, either. But, I'd never noticed. I have my phone passcode/Touch ID locked so, it never occurred to me to want to lock that app.
Sorry, no suggestions.
Thanks for your interest.
Is that used to log into the app, or for something else? I turned on Touch ID, but I can still get into the app no matter what. I'm not sure what this passcode or Touch ID is for.
ChrisJ4203 wrote:
Is that used to log into the app, or for something else? I turned on Touch ID, but I can still get into the app no matter what. I'm not sure what this passcode or Touch ID is for.
Yup. Turn on Passcode and, launching the app will ask for a passcode.
Ah, I see. Guess I can try that and see what happens. Like you, I just rely on my Touch ID for security.
EDIT: Okay, turned on the passcode, then Touch ID, and it just stops at the passcode and does not recognize you are attempting to unlock with the passcode.
For the OP, I'm guessing they would need to verify this with the app developer, whoever is writing the code for the app.
P.S. I'm using an iPhone 6S.
ChrisJ4203 wrote:
Ah, I see. Guess I can try that and see what happens. Like you, I just rely on my Touch ID for security.
Me, too.
I was hoping to use Touch ID to access the app but if I'm not mistaken, that is for purchases like reloading your card. The passcode is to allow access to the app itself.
Touch ID on Starbucks App doesn't work.
