The message "Your Mac was unable to communicate with your Apple Watch" Keeps appearing when I try to set up my Watch to unlock my MacBook Pro

I'm sure this question has been asked somewhere, but I've been unable to quickly find an answer...anybody have this problem that has resolved it?

Posted on Sep 20, 2016 2:03 PM

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Posted on Oct 5, 2017 10:03 AM

I tried everything.


Changing Mac password

Disabling/enabing Handoff

Unpair/repair Watch

etc.


None of these helped because my Mac was looking for some outdated token on my Watch.


Finally reached out to Apple support. This worked:


1. System Preferences > iCloud > turn off Keychain

2. Keychain Access > Preferences > Reset My Default Keychains

3. Reboot Mac

4. You'll be asked to enter your iCloud password - enter it, then give iCloud time to sync up.

5. System Preferences > Security & Privacy > Click the lock to make changes (ensure it's UNLOCKED - if it already is, skip this step)

6. Check Allow your Apple Watch to unlock your Mac

133 replies

Oct 19, 2017 8:03 AM in response to MrsSpooky

Yes that's true. Reseting keychain erases it and starts a new one blank.


Regarding keychain entries, as far as I know there isn't a method to export it all and import it afterwards.

Usually Keychain entries are found in:


/Library/Keychains



/Users/YourUserName/Library/Keychains



/System/Library/Keychains


Even if you are to export and import it back, or move folders entirely and move them back over the new keychain, you'd import the problem back too.


Another thing you can do is open KeyChain Access (spotlight it) and export items from there, especially passwords. For certs that would be much more complicated (public keys and you're probably gonna loose the private keys ).

Oct 20, 2017 9:11 AM in response to MrsSpooky

I did reset the keychain. Turned it off in iCloud on the computer before I did it. Basically I shot myself in the head, because not only did it not resolve my "unlock computer with watch" problem, but now all my passwords were gone.


I called Apple Support and they told me that even if I turn off Keychain for the cloud in my iCloud preference pane, it still wipes the keychain in the cloud.


Tried to restore the keychain from my Time Machine backup, but the only way to do that was to restore the entire system.

Naah. Called my ISP for help getting into my email, and I'll just have passwords reset and sent to me. I'll recreate it.


Just a word of caution for anyone thinking of wiping their keychain to get this resolved. Unless there is a right way of doing it that it will work, you could wind up with an even bigger mess.

Oct 20, 2017 9:18 AM in response to MrsSpooky

Makes no sense.


If you had passwords stored in iCloud Keychain, turned off iCloud Keychain (this is required to protect your passwords) before resetting your keychain, then rebooted, entered your password, re-enabled iCloud Keychain, all your passwords would then be restored. This was recommended by Apple engineer and exactly my experience.


Perhaps re-try the process end-to-end?


Good luck.

Jan 2, 2018 7:45 AM in response to EverthingAppleBro

unfortunately i did not. i took my macbook pro to the apple store. they tried to figure it out and even did a full restore on my machine. the genius guy tried his hardest and even consulted another 'genius' and that genius said 'i have never been able to get it to work so i stopped trying'. with my issue, i worked before with no problems and then all of a sudden one day it stopped working. i had a series 1 watch and even upgraded to the series 3 after the 1 stopped working.


if anyone has any success please let us know.

Oct 20, 2017 11:27 AM in response to XianNewman

I didn't have them last night - was working with Support to get them back. Failed, thought I'd try recreating them. This morning I was working with Support to find out why I was having trouble with one of my email addresses and while I was waiting for him to get a senior advisor I looked around and saw that keychain was still turned off in cloud. So I checked the box to at least back up my updated entries.


I checked just a few minutes ago and the entries were all there on my mac. You were right. I have my keychain entries back, but I still can't unlock my Mac with my watch any more (circling back to the topic of the thread).


The advisor I was talking to last night said she could help me with it but I said no, I just want my passwords back. I'm going to give it a few more days, try rebooting the watch and phone and computer then try it again. My problem is, I always get into a lot of trouble whenever I start fooling around with the cloud once I get it set up. 😟

Feb 13, 2017 9:41 AM in response to mcgreggy

I've been in the same boat as everyone else here. No matter what I tried I would always get the "Your Mac was unable to communicate with your Apple Watch" error. But today, I finally fixed it thanks to a new error message popping up!


For me, it turns out that the issue was my keychain login and user account login passwords NOT matching. They HAVE to match for this feature to work. To fix this, open Spotlight, search for "Keychain Access" open the app. Right click on "login" on the left under the big padlock icon and then select the "Change Password" option and set it as the same password as your user account.


If it tells you the new password you entered isn't secure enough, come up with a more secure one (it gives you a bar to measure level of security) and then go to System Preferences > User Accounts and Groups and change your user account's password to match the one you just entered in Keychain Access.


Try enabling the setting after this.

Jun 6, 2017 12:55 PM in response to johannnnn

johannnnn wrote:


**** Apple, I have been troubleshooting this for multiple days after setting up a new iMac. Removing the "ö" from the password solved the problem. Apple is pushing emojis everywhere (even in Xcode this wwdc), but can't even handle international alphabets.


If you would like to send feedback or suggestions to Apple, then you can do so here:


Feedback - macOS - Apple


(You are not talking to Apple here - this is a user-based technical support community).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

The message "Your Mac was unable to communicate with your Apple Watch" Keeps appearing when I try to set up my Watch to unlock my MacBook Pro

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