The message "Your Mac was unable to communicate with your Apple Watch" Keeps appearing when I try to set up my Watch to unlock my MacBook Pro

I'm sure this question has been asked somewhere, but I've been unable to quickly find an answer...anybody have this problem that has resolved it?

Posted on Sep 20, 2016 2:03 PM

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Posted on Oct 5, 2017 10:03 AM

I tried everything.


Changing Mac password

Disabling/enabing Handoff

Unpair/repair Watch

etc.


None of these helped because my Mac was looking for some outdated token on my Watch.


Finally reached out to Apple support. This worked:


1. System Preferences > iCloud > turn off Keychain

2. Keychain Access > Preferences > Reset My Default Keychains

3. Reboot Mac

4. You'll be asked to enter your iCloud password - enter it, then give iCloud time to sync up.

5. System Preferences > Security & Privacy > Click the lock to make changes (ensure it's UNLOCKED - if it already is, skip this step)

6. Check Allow your Apple Watch to unlock your Mac

133 replies

Sep 22, 2016 5:56 PM in response to mcgreggy

I had the exact same issue! For me the wheel would spin for about 10 minutes until I received the same error message. I turned the Bluetooth on for my MacBook Pro and I put my iPhone into airplane mode to see what would happen and my watch connected within a few seconds. I don't know if my iPhone just needed to be out of the way for the initial connection or what but I haven't had a problem since. Try that!

Oct 8, 2016 8:04 AM in response to mcgreggy

SOLUTION!!! I kept getting the message saying the MAC couldn't connect to Apple Watch. Tried every single solution I could find..EVERYTHING! Spent an hour with escalated support and we found the solution on accident. It was the iCloud Keychain causing the issue. Here's the solution:


  1. Open Finder, click GO and hold OPTION.
  2. Click "LIBRARY" and Open the "KEYCHAINS" folder
  3. Find the folder with a bunch of numbers and letters as the folder name and drag it to your desktop
  4. Next go to System Preferences...and into your iCloud settings. You will see that your keychain is now off. Enable the keychain by checking the box.
  5. Once the keychain is enabled...go through the regular methods to set it up: Automatically unlock your Mac with your Apple Watch - Apple Support

Oct 14, 2016 10:20 PM in response to NYRik2

This worked for me - or at least triggered me getting it to work.


All was good for me initially when I installed WatchOS 3 on launch day, but when I replaced my 6s Plus with a 7 Plus I think it broke, and it took moving out the Keychains folder to fix it, as well as turning on Keychain on my iPhone (which had turned off for some reason, as had my iPad Pro).

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The message "Your Mac was unable to communicate with your Apple Watch" Keeps appearing when I try to set up my Watch to unlock my MacBook Pro

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