The message "Your Mac was unable to communicate with your Apple Watch" Keeps appearing when I try to set up my Watch to unlock my MacBook Pro

I'm sure this question has been asked somewhere, but I've been unable to quickly find an answer...anybody have this problem that has resolved it?

Posted on Sep 20, 2016 2:03 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2017 10:03 AM

I tried everything.


Changing Mac password

Disabling/enabing Handoff

Unpair/repair Watch

etc.


None of these helped because my Mac was looking for some outdated token on my Watch.


Finally reached out to Apple support. This worked:


1. System Preferences > iCloud > turn off Keychain

2. Keychain Access > Preferences > Reset My Default Keychains

3. Reboot Mac

4. You'll be asked to enter your iCloud password - enter it, then give iCloud time to sync up.

5. System Preferences > Security & Privacy > Click the lock to make changes (ensure it's UNLOCKED - if it already is, skip this step)

6. Check Allow your Apple Watch to unlock your Mac

133 replies

Sep 21, 2016 12:57 PM in response to mcgreggy

Usually it just starts working after a day, after some random activity. Today it failed with my new Series 1 watch, reminiscent of the beta days.


The fix:


  1. Forget the WiFi hotspot on the iPhone (makes the Mac and iWatch forget it too, over iCloud keychain!)
  2. Disable bluetooth on the iPhone to break its connection with the watch
  3. Re-join the same WiFi on the iPhone and Mac
  4. Finally turn on bluetooth on the phone


The wifi settings will be propagated to the watch and now they're very likely all on the same network, maybe frequency too.


After these hoops, I was able to turn the checkbox on. And it works. At least until it doesn't 🙂


For troubleshooting, you can verify the watch's ability to join wifi by turning off bluetooth on the phone. Then look at the watch control center (swipe up from watch face). The green phone icon will turn into green cloud, if the watch is able to fall back to wifi. It tries to do that when it can't reach the phone over bluetooth.


Sometimes (don't know why) the watch forgets how to connect over wifi. Then auto unlock will fail too. The fix for that is the same procedure as above: Force the phone to forget the base station, then re-join and let the watch get the memo over bluetooth. Also make sure Handoff works reliably by visiting Mail.app on the watch. You should see the icon on the Mac Dock and iPhone lock screen.


I'm using Time Capsule "ac" network with a single SSID for 2.4/5 GHz, newest Apple hardware/software, good signals, and still it sometimes doesn't work. It's actually more reliable at the office, where there's a spotty 2.4 GHz 3rd party network. Seen these same problems since the feature was introduced in early betas, and GM is not fully reliable I learned today. Apple should provide honest troubleshooting instructions in its article and error messages. Great topic for Youtubers out there.

Sep 21, 2016 4:14 PM in response to mcgreggy

i have just figured out the problem is!! its the option of using your phone to unlock your watch.you have to disable it and it will work like charm 😀. on iPhone go to Watch app---->passcode---->switch off unlock with iPhone

its that simple and see it working.

the real problem that apple don't want you to use ur phone unlocking any ur mac yet, don't know why but it is worked for me give it a try who knows 😀

Sep 21, 2016 10:52 PM in response to mcgreggy

I have a 2.4 ghz and 5 ghz network in my house with 2 different names. Not only must the MacBook and Apple Watch be on the same network, but remember that to have the watch on the same network means your iPhone also has to be on the same network. That fixed it for me. Get your iPhone close and unlocked and on the same network. Same with the computer and watch. Then try again.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

The message "Your Mac was unable to communicate with your Apple Watch" Keeps appearing when I try to set up my Watch to unlock my MacBook Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.