The message "Your Mac was unable to communicate with your Apple Watch" Keeps appearing when I try to set up my Watch to unlock my MacBook Pro

I'm sure this question has been asked somewhere, but I've been unable to quickly find an answer...anybody have this problem that has resolved it?

Posted on Sep 20, 2016 2:03 PM

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Posted on Oct 5, 2017 10:03 AM

I tried everything.


Changing Mac password

Disabling/enabing Handoff

Unpair/repair Watch

etc.


None of these helped because my Mac was looking for some outdated token on my Watch.


Finally reached out to Apple support. This worked:


1. System Preferences > iCloud > turn off Keychain

2. Keychain Access > Preferences > Reset My Default Keychains

3. Reboot Mac

4. You'll be asked to enter your iCloud password - enter it, then give iCloud time to sync up.

5. System Preferences > Security & Privacy > Click the lock to make changes (ensure it's UNLOCKED - if it already is, skip this step)

6. Check Allow your Apple Watch to unlock your Mac

133 replies

Jun 27, 2017 12:24 PM in response to Joel Pro

I also tried everything above and none worked. In my case my Mac was reformatted, the system reinstalled and then I manually copied the home directory back. Everything worked except this issue with Apple Watch. So when I saw this post about Messages I immediately checked it. Of course, Messages was turned OFF because the home directory moved! So, turning Messages back on (and FaceTime for that matter) FIXED the problem!


Thank you Joel!

Jul 30, 2017 10:35 AM in response to mcgreggy

I tried all of the above without success. I toggled the airplane mode on and off on my watch, which also toggled the same mode on my iPhone. Over and over, then I went to iCloud and signed out. (Very frightening) Signed back into iCloud and hoped all my docs and settings returned. Finally went back to System Preferences, Security and Privacy and clicked the box. The message appears again. Then I noticed that Bluetooth and iCloud were turned off on my iPhone. After checking all of the settings on the iPhone, I went back and clicked the box. I waited again for the dreaded notice, but it did not appear. Furthermore, the box stayed checked. Testing the unlock feature... IT WORKED AGAIN

Aug 19, 2017 8:32 AM in response to mcgreggy

My fix was making my keychain password the same as my user account password.

Finder > keychain > right click "login" > "change password for login

Create your password here.


Then:


system preferences > "users and groups" > select your account and then click "Change password" > ensure your password is exactly the same as you entered on the keychain.


Hope this helps!

Oct 19, 2017 7:44 AM in response to XianNewman

I was going to reset the default keychains but got a warning I'd lose the keychain items, is that true? I don't relish the thought of having to rediscover all those passwords.


This worked perfectly since I got my first Apple watch, but then in the last week the battery started draining where I didn't get a full day on a charge. Tried a number of steps to fix it until I went nuclear and unpaired the watch then set it up as a new one. Everything works like it used to except this.


I'm just concerned I'm going to lose all my keychain entries and is there any way of getting them back (I kind of need that).

Thanks!

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The message "Your Mac was unable to communicate with your Apple Watch" Keeps appearing when I try to set up my Watch to unlock my MacBook Pro

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