prasenjit.oracle
Level 1 (10 points)
iPhone

Q: iOS10 WiFi Keeps forgetting hidden network

I am on iPhone 5S iOS version 10.0.1 on T-Mobile network. At my work place we have hidden wifi network. It was working fine. But after my upgrade to iOS 10, the phone keeps forgetting the hidden network every time it goes another wifi network (say at home). My other colleagues who has iPhone 6 or 6s does not have any issues. Any help is appreciated.

iPhone 5s, iOS 10

Posted on Sep 20, 2016 3:34 PM

by brenden dv,Solvedanswer
brenden dv brenden dv
Community Specialists
A:
Hello prasenjit.oracle,

I see from your post that your iPhone is not able to automatically re-connect to a hidden Wi-Fi network after you connect to a different network like your home Wi-Fi. I know this is a convenient feature, so I can see why you'd be reaching out for some help to resolve this. I'm happy to provide some direction!

As a first step, I'd recommend that you restart your iPhone before testing for the issue again. If the issue persists, I'd recommend that you reset network settings. To do this, go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

Cheers!

Posted on Sep 23, 2016 1:34 PM

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Q: iOS10 WiFi Keeps forgetting hidden network

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  • by brenden dv,Solvedanswer

    brenden dv brenden dv Sep 23, 2016 1:34 PM in response to prasenjit.oracle
    Community Specialists
    Sep 23, 2016 1:34 PM in response to prasenjit.oracle
    Hello prasenjit.oracle,

    I see from your post that your iPhone is not able to automatically re-connect to a hidden Wi-Fi network after you connect to a different network like your home Wi-Fi. I know this is a convenient feature, so I can see why you'd be reaching out for some help to resolve this. I'm happy to provide some direction!

    As a first step, I'd recommend that you restart your iPhone before testing for the issue again. If the issue persists, I'd recommend that you reset network settings. To do this, go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

    Cheers!

  • by Sovexe,Helpful

    Sovexe Sovexe Sep 22, 2016 7:51 AM in response to prasenjit.oracle
    Level 1 (9 points)
    iPhone
    Sep 22, 2016 7:51 AM in response to prasenjit.oracle

    I have this exact same issue on my 5s. A reset of network settings did not help. Every day I come to work and must manually reenter my wireless SSID and password to connect.

     

    This was not an issue until I upgraded to iOS 10. I have upgraded to many previous iOS's in the past and have never had this issue until now.

  • by Andyblye,

    Andyblye Andyblye Sep 22, 2016 9:30 PM in response to prasenjit.oracle
    Level 1 (4 points)
    Sep 22, 2016 9:30 PM in response to prasenjit.oracle

    I have the same problem after upgrading to ios10 on my iphone 5s.

  • by Knightlie,

    Knightlie Knightlie Sep 23, 2016 2:23 AM in response to prasenjit.oracle
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 2:23 AM in response to prasenjit.oracle

    I'm getting this issue with both my 5S and iPad Mini 3. My workplace SSID is hidden but is a known network on both devices. The sequence of events is:

     

    1. In Wifi Settings, select Other

    2. Enter SSID

    3. After a delay, "Unable to join network" message appears

    4. Tap Cancel, and it joins the network anyway(!)

    5. After an hour or so the connection drops and I have to go back to Step 1.

     

    I've tried rebooting and resetting network settings on both devices with no effect.  I'm also finding Bluetooth on the 5S to be almost useless, it cannot connect to a heart rate monitor and earphones at the same time without the HRM dropping connection.  All this was fine under iOS 9.  I hope Apple can fix this in a speedy update as it's costing me a fortune in mobile fees.

  • by Sikjaer,

    Sikjaer Sikjaer Sep 23, 2016 1:31 PM in response to prasenjit.oracle
    Level 1 (4 points)
    iPhone
    Sep 23, 2016 1:31 PM in response to prasenjit.oracle

    I have the same problem, i really hope you fix it very fast since it is a big problem for me..!!

  • by prasenjit.oracle,

    prasenjit.oracle prasenjit.oracle Sep 23, 2016 1:36 PM in response to brenden dv
    Level 1 (10 points)
    iPhone
    Sep 23, 2016 1:36 PM in response to brenden dv

    Thanks Brendan. For last two days the issue is not recurring after restarting and resetting network setting. I will let you know if this occurs again.

  • by Strawberry iMac,

    Strawberry iMac Strawberry iMac Sep 24, 2016 9:37 PM in response to prasenjit.oracle
    Level 1 (4 points)
    Sep 24, 2016 9:37 PM in response to prasenjit.oracle

    I Have the same problem on 5s ios10.0.2.

    Restarting, resetting network settings works temporarily, then the issue recurs. Never experienced this problem in years

  • by wireman121,

    wireman121 wireman121 Sep 26, 2016 2:39 PM in response to prasenjit.oracle
    Level 1 (4 points)
    Sep 26, 2016 2:39 PM in response to prasenjit.oracle

    IM seeing the same issue since upgrading to iOS 10.  the 10.1 public beta doesn't resolve this issue either

  • by tKunsch,

    tKunsch tKunsch Sep 26, 2016 3:55 PM in response to prasenjit.oracle
    Level 1 (14 points)
    iPad
    Sep 26, 2016 3:55 PM in response to prasenjit.oracle

    "Reset Network Settings" did not solve the issue for me.

  • by barrysuzuki,

    barrysuzuki barrysuzuki Sep 27, 2016 7:08 AM in response to brenden dv
    Level 1 (4 points)
    iPhone
    Sep 27, 2016 7:08 AM in response to brenden dv

    I have tried the Apple "solutions" multiple times, all without any success, daily we still have to enter the SSID and password, since IOS 10.

  • by barrysuzuki,

    barrysuzuki barrysuzuki Sep 27, 2016 7:13 AM in response to barrysuzuki
    Level 1 (4 points)
    iPhone
    Sep 27, 2016 7:13 AM in response to barrysuzuki

    We noticed in our company that our iPhone 6 users don't seem have the issue, but all our iPhone 5 users do.

  • by barrysuzuki,

    barrysuzuki barrysuzuki Sep 27, 2016 7:15 AM in response to brenden dv
    Level 1 (4 points)
    iPhone
    Sep 27, 2016 7:15 AM in response to brenden dv

    Nice of brenden dv to flag it solved, when it is obviously not.

  • by Sovexe,

    Sovexe Sovexe Sep 27, 2016 7:17 AM in response to prasenjit.oracle
    Level 1 (9 points)
    iPhone
    Sep 27, 2016 7:17 AM in response to prasenjit.oracle

    Followup from my initial reportong of the issue on my 5s

     

    A complete wipe via "Erase all content and settings" and then restoring via icloud has resolved this issue on my 5s running 10.0.2

  • by ER23,

    ER23 ER23 Sep 28, 2016 12:07 AM in response to brenden dv
    Level 1 (4 points)
    Sep 28, 2016 12:07 AM in response to brenden dv

    I have the same issue on my iPhone 5S. This has never been an issue before the IOS 10 upgrade.

     

    While there may or may not be workarounds based on this thread, the bug at the root of this issue should be fixed. We should not need to resort to these workarounds.

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