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Mac OS sierra app is damaged

Hi


I have tried multiple times to download the OS but every time i get message that


This copy of the Install macOS Sierra.app application is damaged, and can't be used to install macOS.


I have validated that i have enough RAM and diskspace when download happens. More than 3 GB RAM and 35 GB disk space is available.


MacBook Pro (Retina, 13-inch, Mid 2014) 2.6 GHz Intel Core i5


Thanks

Vishal

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Sep 20, 2016 3:39 PM

Reply
Question marked as Best reply

Posted on Sep 29, 2017 8:58 AM

I think I have the answer.


Summary

1. Turn off SIP

2. Install High Sierra

3. If you enjoy pain, turn SIP back on.


Detailed steps

1. Restart the computer

2. Immediately hold down CMD+R and release it when the Apple logo appears.

3. Select Utilities | Terminal from the menu bar

4. On the command line type “csrutil disable”

5. On the command line type “reboot”

6. Download and install High Sierra


If you enjoy pain in your nether region, repeat steps one through five, but type “csr enable" in step four. We’ve been running OS X without anything resembling SIP for years and years, so it is probably safe to run without it.

97 replies

Sep 26, 2016 3:34 PM in response to VenkataVinay

AGAIN. I encountered the error on install issue and I solved it running the usual maintenance scripts (rebuilding indexes/ launch services, cleaning system cache, repairing permissions - Onyx is an application (FREE) that gather all these routines under a single umbrella. Well... I was there, caught in an irritating loop of downloading, trying to install, deleting, rebooting on and on for several hours. The frustration brought me here in this forum (via Google), raving, spilling philosophically my frustration - it was for the first time in a long while when I hit such a nasty wall in my relation with an Apple machine. I cannot tell you who the culprit is, user`s machine or the installer - and I don`t have neither time, nor expertise to bother with this issue. But what I can do (for the vast minority of people who find themselves in the same pit of frustration as I was) is to share the solution that worked for me: MAINTENANCE, REBOOT, INSTALL (flawlessly.. phew!!!), ENJOY SIERRA.

Good luck!

Sep 26, 2016 10:05 PM in response to vb19

Tried the approached to fix the error "This copy of the Install macOS Sierra application is damaged, and can't be used to install macOS."

But none of above, works for me.


Seeing following in my

Console logs:

∞∞∞∞∞∞∞∞∞∞∞∞∞∞∞∞∞∞∞


9/26/16 20:32:40.177 lsd[642]: LaunchServices: Could not store lsd-identifiers file at /private/var/db/lsd/com.apple.lsdschemes.plist


9/26/16 20:32:40.872 osinstallersetupd[3031]: objc[3031]: Class OSISProductManager is implemented in both /Applications/Install macOS Sierra.app/Contents/Frameworks/OSInstallerSetup.framework/Versions/A/Frameworks /OSInstallerSetupInternal.framework/Versions/A/OSInstallerSetupInternal and /Applications/Install macOS Sierra.app/Contents/Frameworks/OSInstallerSetup.framework/Versions/A/Frameworks /OSInstallerSetupInternal.framework/Versions/A/PlugIns/OSInstallerCompatibility. bundle/Contents/MacOS/OSInstallerCompatibility. One of the two will be used. Which one is undefined.

9/26/16 20:32:40.872 osinstallersetupd[3031]: objc[3031]: Class IA_PKDownloader is implemented in both /Applications/Install macOS Sierra.app/Contents/Frameworks/OSInstallerSetup.framework/Versions/A/Frameworks /OSInstallerSetupInternal.framework/Versions/A/OSInstallerSetupInternal and /Applications/Install macOS Sierra.app/Contents/Frameworks/OSInstallerSetup.framework/Versions/A/Frameworks /OSInstallerSetupInternal.framework/Versions/A/PlugIns/OSInstallerCompatibility. bundle/Contents/MacOS/OSInstallerCompatibility. One of the two will be used. Which one is undefined.

9/26/16 20:32:40.872 osinstallersetupd[3031]: objc[3031]: Class IA_PKDownloaderSpeedTracker is implemented in both /Applications/Install macOS Sierra.app/Contents/Frameworks/OSInstallerSetup.framework/Versions/A/Frameworks /OSInstallerSetupInternal.framework/Versions/A/OSInstallerSetupInternal and /Applications/Install macOS Sierra.app/Contents/Frameworks/OSInstallerSetup.framework/Versions/A/Frameworks /OSInstallerSetupInternal.framework/Versions/A/PlugIns/OSInstallerCompatibility. bundle/Contents/MacOS/OSInstallerCompatibility. One of the two will be used. Which one is undefined.

9/26/16 20:32:42.338 diagnosticd[139]: Apple internal install - allowing entitled peer access to stream

9/26/16 20:32:42.000 kernel[0]: hfs: mounted OS X Install ESD on device disk1s2

9/26/16 20:32:42.550 mds[69]: (Volume.Normal:2464) volume:0x7f9a36003c00 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/OS X Install ESD

9/26/16 20:32:43.561 diskimages-helper[3033]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

9/26/16 20:32:43.601 InstallAssistant[3030]: Failed to connect (continuePane) outlet from (IASetupWindowController) to (NSTextField): missing setter or instance variable

∞∞∞∞∞∞∞∞∞∞∞∞∞∞∞∞∞∞∞∞∞∞


Any suggestions on how to install the mac Sierra?


Sep 26, 2016 11:04 PM in response to ezpot1100

Step 1. Shut down your computer.

Step 2."Start up from OS X Recovery. To start up from OS X Recovery, hold down Command (⌘)-R immediately after turning on or restarting your Mac. Release when you see the Apple logo." About OS X Recovery - Apple Support

Step 3. Open "Disk Utility".

Step 4. Select your Drive and run first aid.

Step 5. Restart your computer.

Step 6. Open the installer.



Let me know if this work's.



Sep 27, 2016 8:44 PM in response to vb19

Same issue.. i.e. "This copy of the Install macOS Sierra application is damaged, and can't be used to install macOS."


And console logs:

∞∞∞∞∞∞∞∞∞∞∞∞∞

9/27/16 20:40:10.999launchd[1]: BUG inlibdispatch: 15G1004 - 1718 - 0x0

9/27/16 20:40:12.665 osinstallersetupd[861]: objc[861]: Class OSISProductManager is implemented in both /Applications/InstallmacOSSierra.app/Contents/Frameworks/OSInstallerSetup.frame work/Versions/A/Frameworks/OSInstallerSetupInternal.framework/Versions/A/OSInsta llerSetupInternal and /Applications/InstallmacOSSierra.app/Contents/Frameworks/OSInstallerSetup.frame work/Versions/A/Frameworks/OSInstallerSetupInternal.framework/Versions/A/PlugIns /OSInstallerCompatibility.bundle/Contents/MacOS/OSInstallerCompatibility. One of the two will be used. Which one is undefined.

9/27/16 20:40:12.665 osinstallersetupd[861]: objc[861]: Class IA_PKDownloader is implemented in both /Applications/InstallmacOSSierra.app/Contents/Frameworks/OSInstallerSetup.frame work/Versions/A/Frameworks/OSInstallerSetupInternal.framework/Versions/A/OSInsta llerSetupInternal and /Applications/InstallmacOSSierra.app/Contents/Frameworks/OSInstallerSetup.frame work/Versions/A/Frameworks/OSInstallerSetupInternal.framework/Versions/A/PlugIns /OSInstallerCompatibility.bundle/Contents/MacOS/OSInstallerCompatibility. One of the two will be used. Which one is undefined.

9/27/16 20:40:12.665 osinstallersetupd[861]: objc[861]: Class IA_PKDownloaderSpeedTracker is implemented in both /Applications/InstallmacOSSierra.app/Contents/Frameworks/OSInstallerSetup.frame work/Versions/A/Frameworks/OSInstallerSetupInternal.framework/Versions/A/OSInsta llerSetupInternal and /Applications/InstallmacOSSierra.app/Contents/Frameworks/OSInstallerSetup.frame work/Versions/A/Frameworks/OSInstallerSetupInternal.framework/Versions/A/PlugIns /OSInstallerCompatibility.bundle/Contents/MacOS/OSInstallerCompatibility. One of the two will be used. Which one is undefined.

9/27/16 20:40:12.000 kernel[0]: hfs: mounted OS X Install ESD on device disk1s2

9/27/16 20:40:12.980 mds[69]:(Volume.Normal:2464) volume:0x7fdddd02e000 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/OS X Install ESD

Sep 28, 2016 11:40 PM in response to Thubredhal

Hi Thubredhal,


I did the below steps you have provided, after doing that also I am getting the error as app is damaged. Is there any other ways to correct this.


Step 1. Shut down your computer.

Step 2."Start up from OS X Recovery. To start up from OS X Recovery, hold down Command (⌘)-R immediately after turning on or restarting your Mac. Release when you see the Apple logo." About OS X Recovery - Apple Support

Step 3. Open "Disk Utility".

Step 4. Select your Drive and run first aid.

Step 5. Restart your computer.

Step 6. Open the installer.


Thanks,

Vinay.

Sep 29, 2016 4:40 AM in response to VenkataVinay

Did you try?


Step 1. Go to your applications folder.

Step 2. Find the installer for macOS Sierra.

Step 3. Right click on the installer and click "Show Package Contents".

Step 4. Click on folder named "Contents".

Step 5. Then Click on the folder named "SharedSupport".

Step 6. Delete the file named "InstallInfo.plist".

Step 7. Enter your administer password to confirm.

Step 8. Now open the installer.

Sep 29, 2016 4:43 AM in response to vb19

User uploaded file

I'm sorry for my english. I'm from Poland. The sierra is serious software error. At el capitan system save after 4 gigabytes per day, and now you can save 50 gigabytes of data. This shortens the lifespan of an SSD. Every day Sierra stores 50 gigabytes of data ... It is a very serious mistake system that will quickly consume ssd drives. update_dyld_shared_cache process save a lot of data on hard drive...

Mac OS sierra app is damaged

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