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Mac OS sierra app is damaged

Hi


I have tried multiple times to download the OS but every time i get message that


This copy of the Install macOS Sierra.app application is damaged, and can't be used to install macOS.


I have validated that i have enough RAM and diskspace when download happens. More than 3 GB RAM and 35 GB disk space is available.


MacBook Pro (Retina, 13-inch, Mid 2014) 2.6 GHz Intel Core i5


Thanks

Vishal

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Sep 20, 2016 3:39 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2016 3:46 PM

Step 1. Go to your applications folder.

Step 2. Find the installer for macOS Sierra.

Step 3. Right click on the installer and click "Show Package Contents".

Step 4. Click on folder named "Contents".

Step 5. Click on the folder named "SharedSupport".

Step 6. Delete the file named "InstallInfo.plist".

Step 7. Enter your administer password to confirm.

Step 8. Now open the installer.

97 replies

Oct 7, 2017 12:56 PM in response to Thubredhal

What if I have to make a bootable thumbdrive? I am trying to download macOS Sierra to my old macbook from 2009, which has all the right hardware to take the download, but I get the corrupted/damaged error. I tried to make a new bootable drive with the plist deleted but now it is impossible because my mac thinks that the installation package is no longer valid, HALP!

Dec 11, 2017 11:39 AM in response to Thubredhal

Not working for me. After deleting the file I now get an error saying...


"An error occurred while preparing the installation. Try running this application again."


It has happened on multiple machines as well. Most machines will update without issue, but a few randoms won't.

All are 2.5GHz i5 Mac Mini with 8GB RAM. All or originating from identical 10.9 master image.

Jan 7, 2018 8:35 AM in response to vb19

Okay, the problem can be solved by setting the date before installing. I have four questions for the developers of the installation program:


1. What did you do in previous versions of the operating system installer that you forgot to do in this one?

2. Is there a bug in the software that updates the time over the internet? How else could the date and time be wrong for everyone?

3. Why wasn't the installation program written to ignore the time?

4. Why wasn't the installation program written to set the time as the first step?


The most positive spin I can put on this is that it is only natural that this problem would exist. Management is thinking too much about us and therefore has a policy of releasing a new version every year. They aren't thinking about the developers enough because a year is too short even for super-developers from Krypton. Management shot itself in the foot because the one-year mandate is supposed to please customers but results in updates that don't please customers!


Apple management needs to change the mandate so that they put out a new version every TWO years.

Feb 1, 2018 9:24 PM in response to kvellano

This totally worked for me! Thank You!


My Scenario: 5 year old MacBook Pro was dropped and damaged the hard drive. I put a new one in and made a bootable USB drive to reinstall High Sierra. It kept giving me the "This copy of the Install macOS High Sierra.app application is damaged, and can't be used to install macOS." I ran "ntpdate -u time.apple.com" in terminal as indicated and it worked fabulously!

Jun 8, 2018 8:15 AM in response to Thubredhal

That did help a little, I deleted the plist file from the prepared usb stick.

On installing i got a new error "the installer payload failed signature check"

So in utillities i opened the terminal and typed ntpdate -u time.apple.com

This sets the internal clock end from there everything went smooth

i got this from the tip in this site

https://www.macworld.com/article/3097533/macs/installing-os-x-what-to-do-when-th is-copy-of-the-install-os-x-application-…

Mac OS sierra app is damaged

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