No signal iPhone 7 plus

I Was able to find an iPhone 7 plus black, worked well all day went to sleep and next morning no cell signal actual message was No Service. Tried resetting network services, remove the SIM card, resetting the phone. Tried same sim in another phone and it works. Seems to be a similar,at issue to those with the airplane mode issue. Now there is no stock of the phone I want and I'm stuck with a dead paper weigh. Any ideas?

Posted on Sep 20, 2016 6:13 PM

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215 replies

Sep 30, 2016 4:04 AM in response to RaglanSG

It definitely has to be the voice & data LTE problem. I've had no issues when it's Data Only. I decided to try it again with voice & data this morning using my Waze app...and wouldn't you know it, within seconds NO SERVICE showed up in its infamous upper left corner. I then went on/off with airplane mode and switched back to Data only and service came right back on with no problem, and Waze also worked smoothly. So Apple MUST be aware of this...and I'm assuming WAZE itself has been made aware of this issue maybe?!? Because I just realized that I can't surf the web or get my stock updates while on the phone in Data only mode. It took me a few days to realize this but I did. SOMEONE FIX THIS ISSUE SOON!!!

Sep 30, 2016 10:53 AM in response to Joe.brum

Same story with me on iPhone 7 with sim on 3UK and yes no 4G stable, very poor network coverage in comparison with iPhone 6 and 6s. Just got the phone yesterday and noticed already. Tonight will travel and test it in different places to see how will handle. Btw I did found that if I choose manual network selection keeps more stable connection on 4G LTE, when in automatic mode keeps switching to 3G.

Sep 30, 2016 11:48 AM in response to ccarrieta171

To update:


iPhone 7+ 128GB Black w/ Verizon. NYC based (Brooklyn & Queens)....


As mentioned before, same issue occurs as all is reporting. No service, mainly while being out and about. The problem happens with VoLTE turned on (HD Calling) on the phone itself. Right now it's off on the phone, still on my account on the network! Not something I am fond of doing, as I've grown accustomed to simultaneously using phone/data.


It's mainly while simultaneously using Waze. I do not use other car navi apps. Now there was mention about GPS being the common denominator as well as VoLTE. To add, I don't know how GPS functionality would be on an app like Waze vs Map My Ride/Walk/Run etc. I use Map my Ride for 1 Hr+ and 15+ miles at a time with no disruption in service. The functionality of Map my ride is to record bike rides, not direct you. GPS technology is not my speciality, so maybe someone can clarify the difference between the two apps?

I also would like to add, that Apple as well as Verizon both advertise faster network and internet. Both wifi is no better, and Verizon's advanced LTE feels non-existent. This is an on going issue now for 14 days, nothings changed.


I wiped the phone clean, and I am not swapping the device if everyone who has done so is reporting no changes. Has anyone heard positive acknowledgement from Apple or Verizon? I am still awaiting Apple Care to call me back for a few days.

Sep 30, 2016 12:25 PM in response to mattbouncer

Verizon is aware of the issue and told me they have an open ticket with Apple. I would suggest you contact AppleCare and speak to a supervisor. After numerous calls to Apple and Verizon, I finally got a supervisor at Apple and he contacted the engineering team. I was asked to enable cellular logging via a piece of software they sent me. I hope to send in those logs today and follow up with them. I've read that other people have also been asked to send in their cellular logs. I don't know how widespread the issue is, but it's clearly a problem for more than just a few, from reading these forums.

Oct 1, 2016 4:26 AM in response to kylefrombeverly

Its seems to me that a large percentage or if not all of the new iPhone 7 and 7 Plus are affected from this network problems. Antenna bands has been reduced which can be possible reason for poor reception, or internal problems with the components. In each different case we have different level poor reception or no signal at all due to the fact that ppl live in different areas and in areas with low network coverage iPhone switches to no signal, medium coverage switches to 3G and area with very good signal keeps switching between 3G and 4G constantly. There is a problem for sure here and hopefully Apple can fix that with software update, or recall all affected units.

Oct 1, 2016 4:52 PM in response to ccarrieta171

OK, so I can also confirm that turning off voice over lte totally eliminates the lost signals. Made several duplicate routes home while using gps both with and without VoLTE and had no problems while it was off and significant problems while it was on.


Temporary fix, and it stinks to not talk and data together but better than dropping out completely for miles at a time.

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No signal iPhone 7 plus

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