Announcement: Update to iOS 12

Enjoy a faster and more responsive experience as well as fun new features, like Memoji and Camera Effects.
Get iOS 12 > https://support.apple.com/ios/update

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: iPhone7 Bluetooth issue in the car

My brand new Iphone7 seems to have bluetooth problems in my car. Everything works but the sound drops sometimes (often) when I listen to music. I didnt have this issue wiyh my 6s and IOS10. I tried to reset everything but the problem persists. The iPhone is recognized by the radio inmy Toyota, but the sound drops just as it was a radio in a tunnel.

iPhone 7, iOS 10

Posted on

Reply
Question marked as Helpful

Sep 27, 2016 6:46 AM in response to brunowajskop In response to brunowajskop

I am having the same issues with a Ford Sync system. It worked fine with iphone 6+ and iphone 6s+, but iPhone 7+ is awful. For now, I go through the trouble of plugging in the USB cord to listen to music and navigation.


BT headphones work fine. It is some kind of issue connecting to Ford Sync that didn't exist before iPhone 7.

Question marked as Helpful

Sep 23, 2016 8:01 AM in response to brunowajskop In response to brunowajskop

I am also having frequent Bluetooth dropouts in my 2015 Ford Escape (Sync 2, latest updates) with my new iPhone 7 Plus. I never had this issue with any other iPhone or iOS version.


I tried un-pairing, re-pairing, deleting the profile on the phone and in the car, and resetting network settings. No luck. It's impossible to listen to music in the car now because it cuts out so frequently. It'll play fine for a while, then there are hiccups and what sound like sped-up music, then it gives out completely for several minutes. After a while, the phone disconnects completely then I can reconnect and start using it again.


This is very frustrating.

Question marked as Helpful

Sep 26, 2016 10:28 PM in response to brunowajskop In response to brunowajskop

I just got an iPhone 7+ Friday and I have the same issue In 2015 Lexus. I spent hours troubleshooting. When playing audio from iTunes, through bluetooth connection, randomly, the sound cuts out almost like an audio cd would skip. The music is downloaded to the iPhone so it's not a streaming issue. I closed all apps except iTunes fearing another open app was interfering and that didn't help. I disabled all voice commands in Lexus settings. I removed and restored bluetooth connection to car. I also tried turning off DSP and suround sound settings in Lexus. I have tried lowering the handset volume, tried iPhone eq settings on and off. Also shut off sound check in iPhone. i also noticed the same issue will occur when streaming pandora using the pandora app on my phone.


To troubleshoot , I reconnected my iPhone 6+ with same OS to Lexus and played music for 15 mins without any skip. So the issue is with iPhone 7+ not iOS, although it could be a new setting in iOS that is not on 6+. I connected my Iphone 7+ back through bluetooth on car and within a minute it "skipped" again.


Further to note the volume level of bluetooth audio is significantly lower on iPhone 7+. I can turn the handset volume up all the way and my cars volume up all the way and it's not really that loud. When I conmected the 6+ I can get to about half volume on handset before its distorted and too loud.


I'm serioulsy frustrated that I cannot play audio in my car without it cutting in and out every few seconds.

Question marked as Helpful

Sep 26, 2016 9:01 AM in response to brunowajskop In response to brunowajskop

I, too, am having this issue with my iphone 7 plus. I've got a 2013 Acura MDX and my 6 worked fine before (even after iOS10 upgrade). I've updated to 10.0.2, thinking that would help, but nothing. I listen to spotify on my way to work and hate the fact that it will disconnect and reconnect multiple times. Extremely frustrating!

Question marked as Helpful

Sep 21, 2016 4:41 PM in response to brunowajskop In response to brunowajskop

Hi brunowajskop,


Congratulations on your new iPhone 7! I love to listen to music while in my car, so I can understand your concern about the sound dropping while playing music. I will be happy to help provide some information for you.

I know you have stated that you have done troubleshooting on your own, and I, thank you for that. Just to make sure that all the bases are covered for troubleshooting, I'd like you to take a look at this article and follow any steps that you haven't completed.

Get help connecting your iPhone, iPad, or iPod touch with your car stereo

This article was written for instances of Bluetooth connectivity issues; however, the steps in here are still relevant to your current situation.

Also, here is an article on Potential sources of Wi-Fi and Bluetooth interference .

Thanks for using the Apple Support Communities. Have a great night!

Question marked as Helpful

Sep 27, 2016 3:57 PM in response to brunowajskop In response to brunowajskop

I placed a call to the Lexus Technology Specialist for my local dealership and discussed the issue with him and how I troubleshooted it down to being specifically a Iphone 7/7+ issue when connected VIA bluetooth to the vehicle.


He acknowledged that although I was the first one to report the issue that he is aware of, they have been expecting this issue because Lexus vehicles, even up to 2016 are using the old bluetooth protocol and the iphone 7 is only using the new protocol. He stated he will start researching the issue, but updating the bluetooth protocol in the vehicle can not be done with a software update. It will require a hardware update which he suspects that Lexus will not do under warranty.


I will update this post when I get more info from him.

Question marked as Helpful

Jan 5, 2017 9:18 AM in response to Bronco Nation In response to Bronco Nation

I provided this to the techs weeks ago, but it seems like there was no headway. So here are the results of my trials for everyone to read:


I work in an environment where I have access to soundproof rooms. The walls are steel with padding and are about 6" thick (solid). These are "dead spots" for wireless in my building, which I surveyed and had to plan around because of the walls. I also work with deploying a lot of iOS devices, so most of my colleagues have an iPhone.


Testing environment:

I tested the area with an OptiView XG using AirMagnet Spectrum XT software. This device and software is used to measure the amount of Radio Frequency (RF) radiation in a given area to troubleshoot issues with wireless, and to help design wireless networks for large corporations. This helped me to ensure that there were no stray 2.4GHz interferers while testing, meaning that the only devices emitting 2.4GHz band RF were the "Devices" listed below (Beats Pill, Plantronics Backbeats, Braven BRV-1) and the phones.


Additionally, I tested the cars listed below in several environments with and without interferers nearby. These were less controlled, however mirrored the exact same results.


Stuttering/Skipping:

To show an example of the skipping sound that I am referring to, please take a look at this video: https://www.youtube.com/watch?v=kGHFDRVA958


Bluetooth devices tested:

  • Cars: 2013 Ford Focus, 2011 Toyota Venza, 2007 BMW 335i, 2006 VW Jetta
  • Devices: Beats Pill, Plantronics Backbeats, Braven BRV-1


iPhones tested:

  • iPhone 6s - No problems
  • iPhone 6s Plus - No problems
  • iPhone 7 Plus (AT&T, A1784) - Stuttering
  • iPhone 7 Plus (AT&T, A1784) - Stuttering
  • iPhone 7 Plus (AT&T, A1784) - Stuttering
  • iPhone 7 Plus (T-Mobile, A1784) - Stuttering
  • iPhone 7 Plus (Sprint, A1661) - No problems
  • iPhone 7 (Verizon, A1660) - No problems
  • iPhone 7 Plus (Verizon, A1661) - No problems
  • iPhone 7 Plus (Verizon, A1661) - No problems
  • There were two other GSM iPhone 7 Pluses that I trialed, but I don't have the model numbers in front of me to list to provide exact details. Both had issues.


As you can see, the issues are localized to the GSM models using the new Intel modems. This further solidifies the belief that there is an existing hardware issue and not a problem with software, interference, or other manufacturer's devices. I'm not sure what else I can do to troubleshoot with the Apple reps, but after spending upwards of $5000 with Apple in 2016, I can't help but to feel neglected.

Question marked as Helpful

Sep 26, 2016 10:55 PM in response to CyberEnt In response to CyberEnt

Update: connected the 7+ to one of my soundbars using Bluetooth and played through 10 mins of audio in iTunes and no cutting in or out. So now I'm sure it's with the IPhone 7+ and the Lexus bluetooth specifically.

There’s more to the conversation

Read all replies

Page content loaded

Question marked as Helpful

Sep 21, 2016 4:41 PM in response to brunowajskop In response to brunowajskop

Hi brunowajskop,


Congratulations on your new iPhone 7! I love to listen to music while in my car, so I can understand your concern about the sound dropping while playing music. I will be happy to help provide some information for you.

I know you have stated that you have done troubleshooting on your own, and I, thank you for that. Just to make sure that all the bases are covered for troubleshooting, I'd like you to take a look at this article and follow any steps that you haven't completed.

Get help connecting your iPhone, iPad, or iPod touch with your car stereo

This article was written for instances of Bluetooth connectivity issues; however, the steps in here are still relevant to your current situation.

Also, here is an article on Potential sources of Wi-Fi and Bluetooth interference .

Thanks for using the Apple Support Communities. Have a great night!

Sep 21, 2016 4:41 PM

Reply Helpful (19)
Question marked as Helpful

Sep 23, 2016 8:01 AM in response to brunowajskop In response to brunowajskop

I am also having frequent Bluetooth dropouts in my 2015 Ford Escape (Sync 2, latest updates) with my new iPhone 7 Plus. I never had this issue with any other iPhone or iOS version.


I tried un-pairing, re-pairing, deleting the profile on the phone and in the car, and resetting network settings. No luck. It's impossible to listen to music in the car now because it cuts out so frequently. It'll play fine for a while, then there are hiccups and what sound like sped-up music, then it gives out completely for several minutes. After a while, the phone disconnects completely then I can reconnect and start using it again.


This is very frustrating.

Sep 23, 2016 8:01 AM

Reply Helpful (52)
Question marked as Helpful

Sep 26, 2016 9:01 AM in response to brunowajskop In response to brunowajskop

I, too, am having this issue with my iphone 7 plus. I've got a 2013 Acura MDX and my 6 worked fine before (even after iOS10 upgrade). I've updated to 10.0.2, thinking that would help, but nothing. I listen to spotify on my way to work and hate the fact that it will disconnect and reconnect multiple times. Extremely frustrating!

Sep 26, 2016 9:01 AM

Reply Helpful (20)
Question marked as Helpful

Sep 26, 2016 10:28 PM in response to brunowajskop In response to brunowajskop

I just got an iPhone 7+ Friday and I have the same issue In 2015 Lexus. I spent hours troubleshooting. When playing audio from iTunes, through bluetooth connection, randomly, the sound cuts out almost like an audio cd would skip. The music is downloaded to the iPhone so it's not a streaming issue. I closed all apps except iTunes fearing another open app was interfering and that didn't help. I disabled all voice commands in Lexus settings. I removed and restored bluetooth connection to car. I also tried turning off DSP and suround sound settings in Lexus. I have tried lowering the handset volume, tried iPhone eq settings on and off. Also shut off sound check in iPhone. i also noticed the same issue will occur when streaming pandora using the pandora app on my phone.


To troubleshoot , I reconnected my iPhone 6+ with same OS to Lexus and played music for 15 mins without any skip. So the issue is with iPhone 7+ not iOS, although it could be a new setting in iOS that is not on 6+. I connected my Iphone 7+ back through bluetooth on car and within a minute it "skipped" again.


Further to note the volume level of bluetooth audio is significantly lower on iPhone 7+. I can turn the handset volume up all the way and my cars volume up all the way and it's not really that loud. When I conmected the 6+ I can get to about half volume on handset before its distorted and too loud.


I'm serioulsy frustrated that I cannot play audio in my car without it cutting in and out every few seconds.

Sep 26, 2016 10:28 PM

Reply Helpful (38)
Question marked as Helpful

Sep 26, 2016 10:55 PM in response to CyberEnt In response to CyberEnt

Update: connected the 7+ to one of my soundbars using Bluetooth and played through 10 mins of audio in iTunes and no cutting in or out. So now I'm sure it's with the IPhone 7+ and the Lexus bluetooth specifically.

Sep 26, 2016 10:55 PM

Reply Helpful (8)
Question marked as Helpful

Sep 27, 2016 6:46 AM in response to brunowajskop In response to brunowajskop

I am having the same issues with a Ford Sync system. It worked fine with iphone 6+ and iphone 6s+, but iPhone 7+ is awful. For now, I go through the trouble of plugging in the USB cord to listen to music and navigation.


BT headphones work fine. It is some kind of issue connecting to Ford Sync that didn't exist before iPhone 7.

Sep 27, 2016 6:46 AM

Reply Helpful (63)
Question marked as Helpful

Sep 27, 2016 3:57 PM in response to brunowajskop In response to brunowajskop

I placed a call to the Lexus Technology Specialist for my local dealership and discussed the issue with him and how I troubleshooted it down to being specifically a Iphone 7/7+ issue when connected VIA bluetooth to the vehicle.


He acknowledged that although I was the first one to report the issue that he is aware of, they have been expecting this issue because Lexus vehicles, even up to 2016 are using the old bluetooth protocol and the iphone 7 is only using the new protocol. He stated he will start researching the issue, but updating the bluetooth protocol in the vehicle can not be done with a software update. It will require a hardware update which he suspects that Lexus will not do under warranty.


I will update this post when I get more info from him.

Sep 27, 2016 3:57 PM

Reply Helpful (9)

Sep 28, 2016 7:14 AM in response to mrspinky In response to mrspinky

Same here, 2011 Acura MDX, Pandora and Downcast both drop out regularly (have not tried others). Sometimes it reconnects as a speaker (no wireless signal displayed and can't accept/place calls) and other times it connects regularly. I have tried turning off Handoff and change the bluetooth setting from "automatic" to "headset" in the accessibility settings but nothing has helped. I had a iPhone 6s Plus on iOS10 with no issues but the iPhone 7 Plus is having this issue.

Sep 28, 2016 7:14 AM

Reply Helpful (1)
Question marked as Helpful

Sep 28, 2016 1:02 PM in response to brunowajskop In response to brunowajskop

Issue is a bug caused by interference with GSM cellular signals. It goes away if airplane mode is enabled (plus turn back on bluetooth + wifi).

Submit a bug report to Apple: http://www.apple.com/feedback/iphone.html

Sep 28, 2016 1:02 PM

Reply Helpful (5)
User profile for user: brunowajskop

Question: iPhone7 Bluetooth issue in the car