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My brand new Iphone7 seems to have bluetooth problems in my car. Everything works but the sound drops sometimes (often) when I listen to music. I didnt have this issue wiyh my 6s and IOS10. I tried to reset everything but the problem persists. The iPhone is recognized by the radio inmy Toyota, but the sound drops just as it was a radio in a tunnel.
iPhone 7, iOS 10
I provided this to the techs weeks ago, but it seems like there was no headway. So here are the results of my trials for everyone to read:
I work in an environment where I have access to soundproof rooms. The walls are steel with padding and are about 6" thick (solid). These are "dead spots" for wireless in my building, which I surveyed and had to plan around because of the walls. I also work with deploying a lot of iOS devices, so most of my colleagues have an iPhone.
Testing environment:
I tested the area with an OptiView XG using AirMagnet Spectrum XT software. This device and software is used to measure the amount of Radio Frequency (RF) radiation in a given area to troubleshoot issues with wireless, and to help design wireless networks for large corporations. This helped me to ensure that there were no stray 2.4GHz interferers while testing, meaning that the only devices emitting 2.4GHz band RF were the "Devices" listed below (Beats Pill, Plantronics Backbeats, Braven BRV-1) and the phones.
Additionally, I tested the cars listed below in several environments with and without interferers nearby. These were less controlled, however mirrored the exact same results.
Stuttering/Skipping:
To show an example of the skipping sound that I am referring to, please take a look at this video: https://www.youtube.com/watch?v=kGHFDRVA958
Bluetooth devices tested:
iPhones tested:
As you can see, the issues are localized to the GSM models using the new Intel modems. This further solidifies the belief that there is an existing hardware issue and not a problem with software, interference, or other manufacturer's devices. I'm not sure what else I can do to troubleshoot with the Apple reps, but after spending upwards of $5000 with Apple in 2016, I can't help but to feel neglected.
I would also like to mention setting up as a new iPhone does not help. I also upgraded to the 10.2 Public Beta Build 3 and the issues still persist.
I can't tell you 100% sure that the problem is not with my Lexus , or even with iOS 10. I have now paired both my girlfriends verizon iPhone 7+ and my daughters 7 on sprint to Lexus and I have no issues with Bluetooth skipping. There is only one difference it both of their phones. My at&t phones use a cheaper intel modem. The sprint and Verizon use the much better quailcom modem. The quailcom modems were also in al previous iPhones including 6+ which I also never had a problem with. Apple cheaped it .. see this article: https://www.google.com/amp/www.macworld.com/article/3133612/apple-phone/iphone-7 -cellular-performance-test-qualcomms-modem-is-better-than-intels.amp.html?client =safari
They only fix is to get a new unlocked iPhone 7 with the quailcom modem.
Interesting discovery... I am also having this issue and here's what Apple said today:
I understand, While we do know that its an issue and are currently working with At&t to create a resolution, I would like to give you the opportunity to leave feedback, We rely on reports from diligent customers like you to make our products better, thats why they go straight to the engineering team,Would it be OK with you if I was to send you that link?
That is very interesting. I guess we'll have to assume that the Apple rep knew what they were talking about.
If they're working with AT&T to create a resolution, perhaps that points to LTE signal interference or attenuation issues with bluetooth?
Same issues as everyone else Have an ATT 7 plus and when I try to play music through BT in my 2016 Jeep Wranlger all I get is stopping, starting, stuttering and slow down of any music played. My 6plus used in the same car did not do this at all. Very frustrating. And yes, my software is up to date.
I Have an Acura and 7 plus, and it *****, always disconnects! Sometimes it will work for a bit but eventually blammo.
i am testing 10.2 beta and no better.
coworker also has same phone and also and Acura, same thing, he resorted to analog connection.
I Hear no word from Apple!?
What happened to all the posts that were added from Nov 30th through today?? Apple deleted about 10 or more posts! Unbelievable!
Yep. Both of my posts from last week were deleted for talking about a publicly available secret OS. One of mine didn't even use the secret word. So apparently there's an actual person monitoring these forums.
On the plus side, after testing about 10 hours of streaming in my car in the past week, the stuttering/pausing issue seems to be resolved.
AT&T iPhone 7+ 128GB Black, 2014 Ford Escape Sync MFT v3.8
My post wasn't deleted.
Anyway I found my daughter's iphone 7 seemed to have no issues in my car. Just the 7 plus.
Alright I'm trying to work through this with Apple Support. Here's what I got so far:
Auto - Jeep Wrangler 2015 with stock stereo: iPhone 7 plus jet black 256GB AT&T.
Had no issues with iPhone 6. iPad works perfectly fine on it with iOS 10.
Happens through the following apps but is not limited to: Spotify, iTunes, podcasts, navigational apps. (haven't heard it through a phone call yet).
Skips and stutters when LTE is enabled, still skips a tiny bit in 4G but barely noticeable, no skips in airplane mode although it's a hassle to turn on and off with the bluetooth so this is not the solution.
Seems to get worse as the drive goes on and takes about 5-10 minutes to kick in.
I am running OS 10.1.1 (and haven't tried anything else).
I have recorded it here if that helps anyone: although it's on my iPad, I recorded a song, and then turned LTE off then back on. https://youtu.be/8VW_tJDVui0 (sorry it's mostly black but i do try and call out when the major ones are happening. For those without speakers you can actually see the drops below in the attached photo.(sorry it's upside down and i'm too lazy to change it cause you get the idea, where the dark blue spikes is a drop and the middle section is when I had LTE turned off)
So is that on 10.2 b5 or b6?
Mine is 10.1.1
I don't put my phone on the B's
You guys are being so annoying. Yes this issue is frustrating. I purchased iPhone 7 Plus on November 4 and my Bluetooth audio has been screwed ever since. But Apple has made it clear that posts that reference beta in any way will be deleted so please just stop with all the slick ways to try to mention it. Your post will be deleted. Geez.
I was just trying to figure out what version KrispE is running since they're one of the few here who said the issue is resolved for them. Whining and attacking others who are trying to be helpful isn't productive. We're all in the same boat here, so why not try to be a little less unpleasant?
Not trying to be unpleasant. I've received a warning from Apple and have had my posts deleted as well. Tons of posts have been deleted so just don't mention that particular software by number, abbreviation or whatever. The problem is not fixed for me. I am running the latest and greatest version available. Apple needs to work with the the carriers to get this fixed ASAP. Non working Bluetooth audio should give me grounds to return my phone even tho 14 days have passed since purchase.
iPhone7 Bluetooth issue in the car
