You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
My brand new Iphone7 seems to have bluetooth problems in my car. Everything works but the sound drops sometimes (often) when I listen to music. I didnt have this issue wiyh my 6s and IOS10. I tried to reset everything but the problem persists. The iPhone is recognized by the radio inmy Toyota, but the sound drops just as it was a radio in a tunnel.
iPhone 7, iOS 10
I provided this to the techs weeks ago, but it seems like there was no headway. So here are the results of my trials for everyone to read:
I work in an environment where I have access to soundproof rooms. The walls are steel with padding and are about 6" thick (solid). These are "dead spots" for wireless in my building, which I surveyed and had to plan around because of the walls. I also work with deploying a lot of iOS devices, so most of my colleagues have an iPhone.
Testing environment:
I tested the area with an OptiView XG using AirMagnet Spectrum XT software. This device and software is used to measure the amount of Radio Frequency (RF) radiation in a given area to troubleshoot issues with wireless, and to help design wireless networks for large corporations. This helped me to ensure that there were no stray 2.4GHz interferers while testing, meaning that the only devices emitting 2.4GHz band RF were the "Devices" listed below (Beats Pill, Plantronics Backbeats, Braven BRV-1) and the phones.
Additionally, I tested the cars listed below in several environments with and without interferers nearby. These were less controlled, however mirrored the exact same results.
Stuttering/Skipping:
To show an example of the skipping sound that I am referring to, please take a look at this video: https://www.youtube.com/watch?v=kGHFDRVA958
Bluetooth devices tested:
iPhones tested:
As you can see, the issues are localized to the GSM models using the new Intel modems. This further solidifies the belief that there is an existing hardware issue and not a problem with software, interference, or other manufacturer's devices. I'm not sure what else I can do to troubleshoot with the Apple reps, but after spending upwards of $5000 with Apple in 2016, I can't help but to feel neglected.
I just got Iphone 7 plus and have static/ stuttering issues while making calls via bluetooth. The sound starts very low but when you observe the silence during calls, the static sound is clearly heard.
I have Honda Accord 2015 updated to latest firmware. So far I got no hope reading replies. Should I exchange the phone maybe ? thoughts please ?
you can exchange it, not sure if it will resolve the issue.
I took mine in and it was replaced, but did not resolve the issues.
Same exact issue here since Day 1 with the iPhone 7 Plus, AT&T. My car is older (2005 Accord), but I have a newer, Pioneer bluetooth radio (FH-X720BT) that I installed in it less than a year ago. Never had a problem with the iPhone 6 but now the 7 Plus bluetooth audio skips/drops out quite frequently.
10.2 did not make it any better at all. It doesn't matter if I have the phone in a stand, in my hand, or on the passenger seat.
I have the iPhone 7 Plus 128GB (AT&T). Got it Day 1. The Bluetooth drops out all the time in my 2011 Prius. It happens while listening to the Podcasts app (streaming and downloaded podcasts). It happens while listening to Music (downloaded music, using Apple Music, and using iCloud Music Library).
Often it is a half to a full second of silence. Sometimes it will cut in and out 3 or 4 times in quick succession.
It seems to be worse when I have Facebook, Slack and/or Google Maps on in the background. I've taken to turning off all non-essential apps while listening as a test. I will just leave Reminders, Safari and the audio app open. It hasn't completely eliminated the problem, but it does seem a bit better.
I was about to take the phone into the Apple Store for an exchange, but the release of iOS 10.2 (and its mention of improved BT) convinced me to wait a few days. It hasn't helped, and I'm considering taking it In tomorrow. But after reading the last few pages, it doesn't seem like it will help either.
Sadly, I found a solution on Craigslist 😟 Will hold onto my 7+ for a few weeks to see if a software update comes out but the issue is annoying enough to revert to the 6s+
Sadly, they've cost themselves at least one sale (mine) of the Airpods. They couldn't fix the problem, yet released another product which uses Bluetooth. I was looking forward to them too.
So this is what they said to me. Definitely an issue with the Bluetooth chips in both the phone and the car not communicating.
<Image Edited by Host to Remove Personal Information>
I guess that Toyota, BMW, Volkswagen, and Pioneer all have this issue too - because it works in none of my vehicles.
/s
It's a problem with the phone, they need to stop trying to pass the buck to literally everyone else.
yaa, so that means older cars are screwed since they wont be able to get firmware/software updates
Don't let them off the hook if they say your car is the issue. That's just nonsense. It happens on every vehicle I've tried and those vehicles didn't have a problem with the 6S or any current android phone i've tried. Keep hounding Apple until they fix it!
Dec. 14 Morning Test:
I will do more testing with both the Music and Podcasts apps (separately) and report back.
Testing is pointless. This is an issue with the phone, it's known, and Apple hasn't done anything to fix it.
My case has been open for 85 days, Apple isn't responding anymore and nothing has been done.
It is NOT a problem with your vehicle.
I have this occurring in five vehicles, plus stationary equipment. This is a problem with the phone.
iPhone7 Bluetooth issue in the car
