Since iOS 10 my Parrot MKI9200 looses connection

Guys,

I emailed Parrot support, and they know the problem and even have (temporary?) solution. @BosBill, I had the same issue - my iPhone has a problem, but my wife's doesn't (even as she has ios10 too!). Maybe the problem doesn't affect wifes? 🙂

Below is an email from Parrot Technical Support (and that explain why @Lenny1897 solution didn't work for me - you have to do all steps without connecting your iPhone with the Parrot):

We are aware of this issue occured with Apple last update, IOS 10.

Parrot development team is also informed of the situation, but actually, as the issue is directly linked to Apple update, we are expecting a new update from Parrot.

In the meantime, can you please try the following :

Step 1: Open the Settings app and go to General.

Step 2: Scroll to the end of the page and choose Reset.

Step 3: Tap on Reset Network Settings.

Step 4: If asked, enter your device’s passcode.

Step 5: Tap on Reset Network Settings to confirm.

Then immediatly, without connecting, reset the Mki9100 by following this step :

Press the jogweel and select = > Settings => Advanced settings => Factory Settings.

What can I add from myself, is:

1. Step 0: Click "Forget This Device" in Settings | Bluetooth | Parrot MKiXXXX | ℹ

2. Write down values from Settings | Mobile Data | Mobile Data Options | Mobile Data Network setting.

3. Turn off iCloud's KeyChain sync (Settings | iCloud | Keychain | iCloud Keychain), as if you do Reset Network Settings you'll loose all your wifi passwords (even on you mac or ipad). You can turn it on again later, after Reset.

😐

maybe u think it's funny.

It's not.

it's only a waste of time, ours and yours.

not funny and not useful, i'm asking what are you doing here.

bye

I have the same problem with my iPhone SE after the upgrade to IOS 10.

Before the upgrade the bluetooth connection worked fine with Parrot MKI9200, without any problems.

Now it's impossible to make a phone call !

Seems not an issue with parrot, but with something new changed on IOS10....please fix it

ive had the same problem with an iPhone SE and a 6plus when it comes to phone calls.. constant drop outs. hopefully someone can work something out.

strangely enough though, i can still play music from my phone via bluetooth without a single problem. weird.

Unfortunately not. Tried the same with my Parrot MKi 9100 and have no luck. I reset iPhone network settings, reset my Parrot to factory default, re-pair... still the same. But playing music over BT works perfect...

Hi Kusmierz

Thank you for the effort, I completed every step in the above said process but found the Blue Tooth drops still. I believe the point remains, apple broke my my phone. In addition to this I found today that the maps app - directions keep shutting down. Very disappointed indeed. Do you know how to revert back to the previous operating system?

Hm, I have another problem. Calls seems to work... But Parrot turns off (definitely, with message "Good Bye") after some time, but only if connected to iPhone (or maybe after call? I don't know yet exactly, maybe it is not related). Is it just mine, or not? I can't turn it on later. I have to switch off the engine, wait few seconds and then it works...

I wrote to parrot service and they suggest to put mki9200 to factory reset and also reset the network settings on iPhone.

I tried yesterday and it worked for me, i made a 15/20 minutes test call with bluetooth and all worked fine.

Maybe it's the solution... at least for some of us.

@Lenny1897 - unfortunately my problem seems to be not the same. I can't turn Parrot on, even if I disconnect the display for few seconds (even for minutes - it doesn't help). I have to switch off the engine for some time.

Hi guys,

I also have a problem since the update - but it's the other way round for me:

Bluetooth works fine (calls and music),

BUT not the lightning connection! This wouldn't be a major issue, but it also means that the iPhone is not charging any more when connected! And that is actually a big problem.

When connecting the lightning cable, the phone connects for 5-10 seconds, then looses connection. When selecting the phone from the parrot menu, it connects agaib for 10 sec, then off again. The same when selecting the "dock" from the iPhone: 10sec, and off again.

Any ideas?

And yes: I reset both devices.

Hi guys,

I was able to solve the issue by these steps:

1) delete the iPhone from the Parrot's BT-List

2) reset the Parrot

3) reset the iPhone's network settings (make sure to shut off keychain in the iCloud menu first, otherwise you will loose all your passwords etc.)

4) restart the Parrot

5) THEN connect the iPhone

after that, BT and lightning conection worked again fine

Hi

After your parrot has had breakfast ask your breeder for an update .

Cheers

Brian

I have the exact same result and my wife who is still using IOS 9 has none of it so it MUST BE ISO10 causing the issue. The music plays but no call longer than 10 - 15 seconds, very frustrating.