Can't move photos to computer after upgrade to iOS10

Question

Level 1

5 points

Can't move photos to computer after upgrade to iOS10

Yesterday my iPhone updated to iOS 10 and now when I plug my phone into my PC (HP m6w103-dx / Windows 10 / iTunes 12.5.1.21) the computer will ba-bleep once, iTunes will sync, the phone will charge but I no longer get access to the photos folder through Windows Explorer. The phone doesn't show up in Windows File Explorer and I don't get the second ba-bleep that I normally got prior to the upgrade.

I rebooted both the phone and the computer, then tried again with no luck. I emailed myself the photos that were on my phone, deleted all of them from the Camera Roll and then took some new photos and tried again. Still no luck. Help!

iPhone 6, iOS 10

Posted on Sep 21, 2016 10:30 AM

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Answer 1

ShagCA

Level 5

6,365 points

Sep 21, 2016 10:42 AM in response to DarrenDriven

Your post is the 4th one today asking about the same problem. One user resolves the problem by connecting the phone to a different USB port on the computer. You might want to try that.

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Answer 2

DarrenDriven Author

Level 1

5 points

Sep 21, 2016 10:47 AM in response to ShagCA

Good idea, I hadn't thought of that, but I just tried using both of the other USB ports and it didn't change anything. Bummer.

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Answer 3

ShagCA

Level 5

6,365 points

Sep 21, 2016 11:00 AM in response to DarrenDriven

Time to read this article to reinstall USB driver:

https://support.apple.com/en-us/HT204095

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Answer 4

Sep 21, 2016 11:16 AM in response to DarrenDriven

Hi

Enable home sharing on all your apple devices including tour pc

Then you should get your photos on all your devices .

Cheers

Brian

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Answer 5

DarrenDriven Author

Level 1

5 points

Sep 21, 2016 12:29 PM in response to ShagCA

Read the article, but it specifically states that it is specific to when iTunes won't recognize the device. I am having no problems with iTunes connecting, backing up and syncing my phone.
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

I did, however, go through the seven steps that are listed:

1. Latest version of iTunes? Yes. 12.5.1.21

2. Latest version of Windows? Yes. Windows 10 Home v.1607

3. Device is turned on? Yes.

4. Trust this computer? Not appearing on phone.

5. Try different USB ports/cables? Yes and yes.

6. Restart computer and iPhone? Yes and yes.

7. Try another computer? Yes, same result.

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Answer 6

DarrenDriven Author

Level 1

5 points

Sep 21, 2016 12:29 PM in response to Briansyddall

Home Sharing was enabled on my phone, but was not enabled on iTunes\ even though I know that I had it enabled before. Strange. I enabled it in iTunes and noticed that it is specific to sharing my files on the local network... which has not been a problem. Enabling Home Sharing in iTunes did not solve this problem, I still don't have access to the photos folder through my computer when I plug the phone in via USB.

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Answer 7

ShagCA

Level 5

6,365 points

Sep 21, 2016 12:44 PM in response to DarrenDriven

post.user_wrote.label:

Read the article, but it specifically states that it is specific to when iTunes won't recognize the device. I am having no problems with iTunes connecting, backing up and syncing my phone.

I was hoping the following section (near the bottom of the article) can help you reinstall the driver:

Manually update the Apple Mobile Device USB Driver

I'm out of ideas if that does not help.

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Answer 8

DarrenDriven Author

Level 1

5 points

Sep 21, 2016 12:55 PM in response to ShagCA

I followed the instructions to update the driver. After updating it didn't change anything. iTunes still recognized and synced my phone successfully, but Windows File Explorer still doesn't show my phone and I still can't access the photos folder. Thank you for your help, but still stuck.

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Answer 9

MacRory

Level 1

18 points

Sep 29, 2016 7:27 AM in response to DarrenDriven

I am having the same issue - I have removed and re-installed the USB driver - no impact. Tried different ports - no impact. My iPhone - which I was smart enough not to update to ios 10 - does still get recognized in Windows Explorer. It is specific to the ios 10 devices. No issues syncing to iTunes but the device is not seen outside of that by windows anymore. (current release of ios 10 as well as current release of Windows)

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Answer 10

jc3338

Level 1

4 points

Oct 18, 2016 8:33 AM in response to MacRory

I am having the same issue that pc could not detect iphone after upgrade to iOS10, try restart your iphone and it might solve the problem..........

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