Installing macOS Sierra results in the error message "The installer payload failed signature check"

I've tried doing a clean install of Sierra multiple times, and every time, the installer gets to the end and then shows the message "The installer payload failed signature check". This leaves the computer without a bootable version of macOS.


I have tried recreating the installer USB stick with a fresh download.


The first Apple support guy I talked to said to do an internet recovery. The problem there is it tries to install El Capitan, but never completes. The count-down timer gets to 0, then goes back up to ~30 minutes. It just keeps doing that for hours and hours.


The second Apple support guy I talked to said to do a regular restore (CMD+R), but it always goes to internet recovery. I'm guessing there's no restore partition.


The computer does have Windows 10 installed on to a Bootcamp partition, and that seems to work fine. I just cannot get macOS installed.


The computer is a mid-2015 15" MacBook Pro. I use the installer Disk Utility to format the Macintosh HD partition. I have used the El Capitan installer terminal set the correct system time. I have tried installing using a different USB port.


I would greatly appreciate any help.


Video of El Capitan Internet recovery issue: https://www.youtube.com/watch?v=H5a4uUq_C3o


Screenshot of Sierra install issue: http://imgur.com/k79us9q/

Posted on Sep 21, 2016 1:00 PM

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Posted on Nov 3, 2017 3:41 AM

I had signature check issues when installing sierra using a bootable usb device.

The problem was that the bootable usb device I created had one file badly copied. The solution was just to copy this file correctly again and everything works!


- recheck your bootable usb device on your other computer where you kept the sierra installer, by typing in a terminal window:

diff /Applications/Install\ macOS\ Sierra.app/Contents/SharedSupport/InstallESD.dmg /Volumes/Install\ macOS\ Sierra/Install\ macOS\ Sierra.app/Contents/SharedSupport/InstallESD.dmg

- if files are different, copy the file again by typing:

sudo cp /Applications/Install\ macOS\ Sierra.app/Contents/SharedSupport/InstallESD.dmg /Volumes/Install\ macOS\ Sierra/Install\ macOS\ Sierra.app/Contents/SharedSupport/InstallESD.dmg

- now you can restart all your install from the bootable usb device. The signature problem should not appear again!


For those who want details, here are all the steps for a clean install:


First be careful, the new macOS versions erase the installer once installed.

=> Copy the installer somewhere else than Applications before launching the install!


Steps:


1.Download Sierra from the Purshase tab in the Apple Store. Quit the installer. Copy the installer somewhere else.


2. Create a bootable usb device

- Format the usb device (needs to be at least 8Go) with a GUID partition

- then, type in a terminal window:

sudo /Applications/Install\ macOS\ Sierra.app/Contents/Resources/createinstallmedia --volume /Volumes/SierraInstaller --applicationpath /Applications/Install\ macOS\ Sierra.app --nointeraction &&say Done

=> your bootable key is set.


3. Formatting your mac hard-drive:

- Before your format your hard-drive, make sure that you have copied/backup it on another device! and especially that you have copied the sierra installer on another accessible computer in case installation fails.

- start your mac when pressing cmd R or cmd alt R

- go the disk utility

- choose your hard-drive and erase


4. Installation:

- shut down your mac.

- insert your bootable usb device

- start your mac and concurrently press alt to be able to boot on the usb device

- in the utility menu open the terminal

- to check the date, type: date

- if not up to date, change it to the day when you downloaded sierra with the following format (month day hour minutes year), type: date MMDDhhmmYY

- quit the terminal

- choose sierra installation

=> if the signature problem still appears:

- shut down everything

- recheck your bootable usb device on your other computer where you kept the sierra installer, by typing in a terminal window:

diff /Applications/Install\ macOS\ Sierra.app/Contents/SharedSupport/InstallESD.dmg /Volumes/Install\ macOS\ Sierra/Install\ macOS\ Sierra.app/Contents/SharedSupport/InstallESD.dmg

- if files are different, copy the file again by typing:

sudo cp /Applications/Install\ macOS\ Sierra.app/Contents/SharedSupport/InstallESD.dmg /Volumes/Install\ macOS\ Sierra/Install\ macOS\ Sierra.app/Contents/SharedSupport/InstallESD.dmg

- now you can restart all the steps detailed in 4. Installation. The signature problem should not appear again!

41 replies

Sep 21, 2016 9:58 PM in response to GeneticSpecies

I have same issue too. My Macbook pro is mid 2012, 2,9 GHz Intel Core i7. At the moment I cannot get through any osx version. El Capitan or any other updates couldn't get through via Mac App Store. Those previous updates are never gone through. When timing gets 0 zero it starts another 30 minutes and it goes repeatedly. Finally I tried MacOS Sierra, it is

The installer payload failed signature check. I tried all solution described by other none of them seemed to work. I was told Apple support team try it on different internet which was same error. i tried external hard driver was another death end.

Any suggestion?

Best,

Altan

Sep 23, 2016 8:27 AM in response to GeneticSpecies

I have gotten this error while trying to install Sierra, and similar ones while trying to install older versions of macOS/OSX, the issue is rarely hardware related. The easiest thing to try is to open terminal and check the date. Often times the reason it is failing the signature check is because the date is incorrect. You can open terminal from within the recovery partition or the bootable installer and type date to see the system time. If its off, follow this pattern to set the time correctly.


date {month}{day}{hour}{minute}{year} e.g. date 0923115416


This has worked for me most of the time, if not hardware diagnostics are needed.

Sep 24, 2016 4:53 PM in response to GeneticSpecies

I have the same issue. MacBook Pro 15 Mid 2015/512/16GB . I have tried every method including the online recovery, install from USB, Erase all partitions and Setup New Partitions, Boot into a USB drive on which I had installed Sierra before and run the setup from there. Nothing is helping. For me I do get Disk not ejected properly for my internal flash drive when I install on that. If I push in a second USB drive and install on that the OS installs just fine. I am guessing for me the Flash SSD or North bridge is failing (Hardware Issue). If you are seeing this too, maybe take it in for repairs at Apple.


User uploaded file

Sep 29, 2016 5:33 PM in response to GeneticSpecies

Hello, all:


If you get that installer payload failed signature check error, open Terminal, and type the following before installing:


date 0201010016


This worked for me when I had this issue with an OS X El Capitan USB install flash drive I created some time ago, and now, it also works with the macOS Sierra USB install flash drive I prepared for a Late 2009 Unibody MacBook earlier today. It should work with your install methods, as well.


Hope this helps!


EDIT - Noticed someone else posting a similar solution on here earlier!

Oct 23, 2016 10:34 PM in response to GeneticSpecies

Hi there,


I found that if time date/time is (very) wrong on your mac, you get this error. To make your life more difficult, booting from an Sierra OS X installer disk/USB drive doesn't necessarily show a clock in the top-right corner of the screen. So if you have the same experience as I did.. it took me a while to notice this discrepancy.


For me, I disconnected the battery while installing a new hard disk, so I needed to use the terminal utility in the recovery system to update your clock using the ntpdate command and specifying an appropriate time server. If you're connected to the internet, you can use the command below, and then restart the OS X installer.


ntpdate -u time.apple.com

I really hope this helps you (and anyone else who comes across this page).

Good luck!

Hamish

Oct 24, 2016 8:27 PM in response to andrewthecrow

Got it sorted,playing around ages ago i split my "mackintosh HD"in two and the new disc is where i chose to put OS Sierra and thats all that was stored on it.So went to utilities which took an eternity to open because of the install issues then i erased the disc.Also it seemed that google chrome was the main culprit in jamming up CPU as the "chrome helper"was erased so i dragged that to the rubbish and it came good with a reinstall of chrome.Also had to reset email account passwords as they were lost in failed "Sierra" install.
Checked time and date settings first and they were correct,i aint no computer tech however chrome was definitely where things went pair shaped after sierra failed to install.Its going sweet again anyway,jagged a result there somewhere.

Nov 19, 2016 11:18 AM in response to GeneticSpecies

Hi there,


I was having the same issues, and definitely there is nothing wrong you've been doing.


I'd like to inform you after downloading the latest version Installer "macOS Sierra.app" (version 10.12.1) (released on 10/27/16), and recreated a USB Installer using the terminal, I was able to get rid of the issues.


Like in some other replies, you may have seen, about using the terminal to update the date; in my case, that was not my situation, since after trying that out; I was still facing the same error.


So, please, download the latest version of the macOS Sierra installer, and redo your USB installer; it should work this time.


*Looks the previous installer itself, had issues on its own, and Apple has fixed it on this new release version 10.12.1.


I hope this reply may have been of some help for you or anyone looking for a solution related to this error.


Thank you

Apr 10, 2017 6:44 AM in response to GeneticSpecies

Hi there,


My situation was a bit different from you guys but I managed to solve it. So would like to share here hope can help anyone who has similar case as mind.


My first attempt to install Sierra on my MBP15 Mid-2010 was through AppStore by clicking the Update button on the big banner, it was able to download the media but few minutes after the installation process started it returned me the error message "The installation payload failed signature check". I Googled round for a while and came to this thread trying few suggestion mentioned here but no luck.


At the end, I deleted the previous downloaded installer and re-download through AppStore (Search "Sierra" then click Download, make sure you have deleted the previous downloaded copy of Sierra installer) and then install from that copy and bingo, it worked for me.


My conclusion was, for some reason the downloaded file dmg image was not complete, however, because the installer launcher is a separate program so you won't get the error message until the installer unpack the dmg.


As a side note, I did try verifying shasum and md5 result as suggest by few others in this thread but I've got different results so that may imply the checksum method may not apply everyone.


Good Luck!

Dan

Jan 2, 2018 9:04 AM in response to GeneticSpecies

I did the process Dr.Ripco described and the checksums were nothing like those.


Last login: Tue Jan 2 10:54:37 on ttys000

Alans-MBP:~ Alan$ cd "/Applications/Install macOS Sierra.app/Contents/SharedSupport"

Alans-MBP:SharedSupport Alan$ shasum InstallESD.dmg

eb0915d88664c7b296159b9baf13570b4ed09963 InstallESD.dmg

Alans-MBP:SharedSupport Alan$ md5 InstallESD.dmg

MD5 (InstallESD.dmg) = ba1cbdd05db5b6d4064c5ee1800a8d76

Alans-MBP:SharedSupport Alan$

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Installing macOS Sierra results in the error message "The installer payload failed signature check"

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