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Installing macOS Sierra results in the error message "The installer payload failed signature check"

I've tried doing a clean install of Sierra multiple times, and every time, the installer gets to the end and then shows the message "The installer payload failed signature check". This leaves the computer without a bootable version of macOS.


I have tried recreating the installer USB stick with a fresh download.


The first Apple support guy I talked to said to do an internet recovery. The problem there is it tries to install El Capitan, but never completes. The count-down timer gets to 0, then goes back up to ~30 minutes. It just keeps doing that for hours and hours.


The second Apple support guy I talked to said to do a regular restore (CMD+R), but it always goes to internet recovery. I'm guessing there's no restore partition.


The computer does have Windows 10 installed on to a Bootcamp partition, and that seems to work fine. I just cannot get macOS installed.


The computer is a mid-2015 15" MacBook Pro. I use the installer Disk Utility to format the Macintosh HD partition. I have used the El Capitan installer terminal set the correct system time. I have tried installing using a different USB port.


I would greatly appreciate any help.


Video of El Capitan Internet recovery issue: https://www.youtube.com/watch?v=H5a4uUq_C3o


Screenshot of Sierra install issue: http://imgur.com/k79us9q/

Posted on Sep 21, 2016 1:00 PM

Reply
41 replies

Oct 23, 2016 10:34 PM in response to GeneticSpecies

Hi there,


I found that if time date/time is (very) wrong on your mac, you get this error. To make your life more difficult, booting from an Sierra OS X installer disk/USB drive doesn't necessarily show a clock in the top-right corner of the screen. So if you have the same experience as I did.. it took me a while to notice this discrepancy.


For me, I disconnected the battery while installing a new hard disk, so I needed to use the terminal utility in the recovery system to update your clock using the ntpdate command and specifying an appropriate time server. If you're connected to the internet, you can use the command below, and then restart the OS X installer.


ntpdate -u time.apple.com

I really hope this helps you (and anyone else who comes across this page).

Good luck!

Hamish

Oct 24, 2016 8:27 PM in response to andrewthecrow

Got it sorted,playing around ages ago i split my "mackintosh HD"in two and the new disc is where i chose to put OS Sierra and thats all that was stored on it.So went to utilities which took an eternity to open because of the install issues then i erased the disc.Also it seemed that google chrome was the main culprit in jamming up CPU as the "chrome helper"was erased so i dragged that to the rubbish and it came good with a reinstall of chrome.Also had to reset email account passwords as they were lost in failed "Sierra" install.
Checked time and date settings first and they were correct,i aint no computer tech however chrome was definitely where things went pair shaped after sierra failed to install.Its going sweet again anyway,jagged a result there somewhere.

Nov 18, 2016 12:09 PM in response to GeneticSpecies

Hi there,


I was having the same issues, and definitely there is nothing wrong you've been doing.


I'd like to inform you after downloading the latest version .dmg version 10.12.1 and recreated a a USB Installer I was able to get rid of the issues.


Like in some other replies, you may have seen, about using the terminal to update the date; in my case, that was not my situation, since after trying that out; I was still facing the same error.


So, please, download the latest version of the macOS Sierra installer, and redo your USB installer; it should work this time.


*Looks the installer itself had issues on its own.


I hope this reply may have been of some help for you or anyone looking for a solution related to this error.


Thank you

Nov 19, 2016 11:18 AM in response to GeneticSpecies

Hi there,


I was having the same issues, and definitely there is nothing wrong you've been doing.


I'd like to inform you after downloading the latest version Installer "macOS Sierra.app" (version 10.12.1) (released on 10/27/16), and recreated a USB Installer using the terminal, I was able to get rid of the issues.


Like in some other replies, you may have seen, about using the terminal to update the date; in my case, that was not my situation, since after trying that out; I was still facing the same error.


So, please, download the latest version of the macOS Sierra installer, and redo your USB installer; it should work this time.


*Looks the previous installer itself, had issues on its own, and Apple has fixed it on this new release version 10.12.1.


I hope this reply may have been of some help for you or anyone looking for a solution related to this error.


Thank you

Installing macOS Sierra results in the error message "The installer payload failed signature check"

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