iphone voicemail issues iOS 10

I have an iPhone 6s with the new iOS 10. When I click on a voicemail it often closes as soon as it opens. I get a glimpse of the transcription but don't have time to even click Play before it closes. This will happen several times before I can actually view it and/or listen to it. I quit the phone app and reopen it but it still happens. Then other times a voicemail opens as it should. I've turned the phone off and on many times, and I've reset the network settings, but still have this issue. Any solutions?

iPhone 6s, iOS 10

Posted on Sep 21, 2016 5:41 PM

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161 replies

Jun 1, 2017 8:19 AM in response to benroberts3

I have 10.3.2 and there is no other available update. I have 51 unread voicemails. It's taking me hours to get through a few at a time.


This is really making me want to replace my iPhone with a real smart phone- one that you can still make and receive phone calls on like the old days!


Apple is dragging its feet and people who paid a lot for their phones are suffering needlessly.

Jun 22, 2017 3:33 PM in response to patriciafromsaint louis

My iPhone 6s Plus voicemail has been doing the same thing, but I think I figured out how to fix it! In settings under cellular, click on it, then go to cellular Data, and if your Cellular Data button is in the on positions the visual voicemail comes right back on and works great, but if the cell data button is in off position, the visual voicemail does not perform well if at all! Good luck to u all. Hope this helps🤗

Oct 6, 2016 2:50 PM in response to daverthal

I have the solution: call Verizon (or your carrier) and explain the issue. After 10 minutes with the first representative he bumped it to a Level 2 person who was then able to fix it. With the upgrade to iOS 10 the network wasn't recognizing my phone properly. She made some adjustment to my account, had me turn the phone off then on, and now it works as it should.

Nov 22, 2016 6:19 AM in response to daverthal

I Own a small tech business in Stuart FL and now have run into 4 People with the same issue. All started with iOS 10.

3 on AT&T (including myself) and 1 on Verizon. I had the same issue on AT&T with a iPhone 6s. Called AT&T and they of course transferred me over to Apple care. Spoke with a real Nice Gal !! She made me do a hard reset of the phone. (DID NOT ERASE ANY DATA) Holding down the sleep wake button and the Home button until I saw the Apple Logo. Waited for the phone to reboot. Visual voicemail was TEMPORARILY fixed. Issue started to reoccur. Then had to Call AT&T tech support Back. Went through a process of completely deleting all of my voice mail messages and the AT&T Tech reset my voicemail completely, same issue still happening. Please please is there is someone out there that has a fix for this let me know. All 3 People I have spoke with are upset over the difficulty of this issue. 2 of the people thought their phones were shot and needed to replace them until we all had a conversation about the same issue. Hard to work with Voice mail. I am SURE there are many others out there with the same issue. PLEASE HELP. Thank you!

Nov 22, 2016 8:30 AM in response to PcTG

Thank you PcTG. I retract my last email stating that I found the solution. Like you, the solution I was given lasted a short time, then came back as frustrating as ever. When this first happened, Apple gave me a new phone because they found a problem with my camera. But the voicemail issue was still prevalent with the new phone. I've tried phone resets, hard reboots, network resets, etc. Some voicemails play as they should, but most of the time I have to click them many times to get them to play. I have the current version of IOS, 10.1.1.

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iphone voicemail issues iOS 10

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