iphone voicemail issues iOS 10

I have an iPhone 6s with the new iOS 10. When I click on a voicemail it often closes as soon as it opens. I get a glimpse of the transcription but don't have time to even click Play before it closes. This will happen several times before I can actually view it and/or listen to it. I quit the phone app and reopen it but it still happens. Then other times a voicemail opens as it should. I've turned the phone off and on many times, and I've reset the network settings, but still have this issue. Any solutions?

iPhone 6s, iOS 10

Posted on Sep 21, 2016 5:41 PM

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161 replies

Nov 28, 2016 1:10 PM in response to daverthal

Not sure if this is the short term fix people are talking about but after having that issue, I chatted with a support tech who had me reset all settings. This appeared to fix the issue. On your Iphone go to Settings > General > Reset > Reset all settings.



Hope this works for you too. I'm running 10.1.1 on an Iphone 7 128 GB

Nov 29, 2016 7:05 AM in response to axtrx

I tried this last night 11/28/16 as your directions suggested to reset the phone without erasing data but still the same issue. I am sorry to say this is horrible and very frustrating. I do agree that the Transcription in Voicemail could be the culprit. This never happened before that feature was implemented into iOS software. I too wish there was a way to turn it off. VERY difficult to listen to voicemail and delete voice mail, messages always Jumping around or not responsive or instantly closing / blinking. There must be MANY more people out there that have this issue. PLEASE HELP. Running iOS 10.1.1 (14B100) on a iPhone 6s.

Nov 30, 2016 11:23 AM in response to daverthal

Same problem(s) for me on voicemail. I use my iPhone (as I have for more than 8 years) mainly for business purposes. This is an unacceptable problem for me if I want to remain reachable by my clients and colleagues. In fact, it has me wondering about switching device manufacturers for the first time. Maybe Android has truly gained the edge. Come on Apple...get with the program here and fix this issue.

Dec 8, 2016 10:02 PM in response to daverthal

I'm having the same issue ever since upgrading to iOS 10. I have a iPhone 6s on Verizon right now. It's been 4weeks so far trying to work with Verizon on solving this issue and another one about receiving delayed voicemail notifications on the phone. Still no good answer to solve this.


Maybe someone can contact news media to get some attention on this?

Dec 9, 2016 11:53 AM in response to rwt_ray

I am having the same issue as well. I miss work related voicemails all the time. People are not happy when you don't respond to their messages in the business community. Very embarrassing. The only workaround I have found is that every day I have to turn my phone off and then back on and then the voicemail messages will finally be delivered. I am a beta user and I was hoping that there would be a fix for this already. Interestingly enough my wife and daughter do not have this issue and neither does anybody else at work .

Dec 9, 2016 10:07 PM in response to daverthal

I had this problem with my iphone 5c, which I just turned in today for a 7. I thought the problem would resolve with a new phone, but no (all the stuff from the old phone was moved to the new phone). So the glitch continues. Definitely started when I downloaded ios 10. Am now at 10.1.1. I am hoping--expecting--that Apple will come up with a fix for this soon. Very frustrating to try to open up voicemails.

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iphone voicemail issues iOS 10

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