iPad Pro Keyboard "This accessory is not supported by this device"

The problem has to be hardware-related. If I keep the keyboard on my 9.7" pro folded back after a month or two I get the same error. Swapped the keyboard and the problem disappeared.

Apple clearly either didn't intent for the keyboard to nearly always be kept folded behind the iPad or didn't do enough testing.

I've been looking for an answer to this for 6 months now. Same issue, same response from Apple. Unfortunately, no Genius Bar nearby to go and beg for a replacement. It sure would be refreshing to see Apple do the right thing on this, but my guess is it will take a class action suit to get a response.

First I had to PAY to replace a iPhone 6+ with touch disease, not after 8 months the $169 keyboard is not supported on my iPad Pro. Great release version ten. I know you must have needed to clear errors in the Apple Watch. Glad I NEVER purchased an apple computer. I am sure Steve Jobs would hate how his company is being operated now. Going to short apple stock see if I can break even that way- thanks Apple

I have just upgraded to 10.2 but still have the same error message - contacts are clean. There is clearly a problem with the keyboard or the software. Unfortunately the reason i rely heavily on the Ipad pro is that I am travelling and a very long way from the nearest apple store.

Has anyone seen a solution?
And on a separate point could anyone explain to me how in any way the existence of these forums/discussions counts as support when there is no solution, and not even any acknowledgement from a representative of the company that there is a problem???

I guess it is time for Apple to perform a recall on this Keyboard.

I'm joining this thread to show my disappointment with the Smart Keyboard too. I thought I had an isolated problem but after seeing your complains it's obvious there is a problem with the keyboards. I have the exact same problems as you have. From time to time stops working and sometimes with the message "device unssuported".

A 170$ Keyboard should not present this problems 😟

Not cool Apple, not cool at all.

Waiting for a recall too.

I have this issue for more than 3 months now, update 10.2.1 doesn't help too. Where's Apple ??

I have the same problem on my Ipad Pro. The keyboard works on and off with same error message.

if your Smart Keyboard still under warranty then please contact that keyboard seller and explain your issue to them. alternatively, you can also be contact Apple specialist.

I have the same problem as all the users of the iPad Pro Smart Keyboard. The same message kept coming out after using the Smart Keyboard for about 6 months. Apple can do something about this?

My keyboard has just BACK to live 🙂 . don't know why but the thing is I've already bought a new one . Haiza

I have the same issue. I have tried all the suggestions in this thread but nothing has worked.

NO change in behavior- os issue I believe

Take some alcohol and put on a clean rag like a sock or something and clean the contacts on the keyboard and all along the strip front and back that magnetizes to the iPad. Worked for me.

Thanks IPodge, I tried rubbing a magnet on the guttering. IT WORKS. No more message "device not supported" and the keyborad are working fine.