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Level 2

223 points

iPad Pro Keyboard "This accessory is not supported by this device"

128GB, 12.9" iPad Pro running iOS 10.1 (problem occurred with previous iOS too).

Smart Keyboard all of a sudden doesn't work. Error message "This accessory is not supported by this device".

Have cleaned contacts, rebooted, hard rebooted, and upgraded to the OS to iOS 10.1. No change.

It has randomly worked a few times, but seems random. One day couldn't type a web address in Safari, next day I could. Hasn't work a few days in a row now.

Thoughts?

iPad Pro, iOS 10

Posted on Sep 22, 2016 4:45 AM

Best reply

iPodge

Level 1

16 points

Posted on Apr 6, 2017 11:26 AM

I had all all this nonsense with my iPad Pro and its keyboard after about a years use. Seems the thing that activates the keyboard is a small reed switch (I am guessing) in the guttering just above the keyboard. When you snap the keyboard together ready for typing a magnet on the oposing face triggers the switch. Try it out! With the keyboard attached but not in the support guttering get a small magnet and rub it just above the 1 and 2 keys on the keyboard. If you are in an application that is waiting for input the onscreen keyboard will dissapear meaning that the physical keyboard is ready for typing.

What is clearly happening is that the magnetic strength of the top part which fits in the guttering has lost flux. Get that magnet which you were playing about with just a moment ago and rub it on the top part of the keyboard which mates with the guttering. Magnet flux is restored and the final act of snapping the keyboard to typing position should activate the switch. Works for me! I used a neodymium magnet, BTW.

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386 replies

CopyLady

Level 1

4 points

Mar 27, 2020 1:24 AM in response to Joanieworld

acarruthers, will you post a picture of where you put the scotch tape, please?

CopyLady

Level 1

4 points

Mar 27, 2020 8:16 AM in response to acarruthers

Ah, thank you. I will give this a try.

CopyLady

Level 1

4 points

Mar 27, 2020 8:21 AM in response to CopyLady

I did the tape exactly where yours is and unfortunately, this did not work for me. Thank you for your help.

Mar 27, 2020 8:42 AM in response to Joanieworld

I have tried every suggestion and nothing works. I do believe it is Apple's machiavellian strategy to get us to buy new keyboards

Victor_P

Level 1

4 points

Apr 27, 2020 12:38 PM in response to teryg

Lucky you. I went straight for a Logitech, which proved to be an amazing keyboard.

May 4, 2020 8:21 PM in response to iPodge

Thank you IPodge - it worked for my 3 year old key board which started doing it (not supported) 3 months ago.

Brilliant!

Software problem - HA!

Jun 12, 2020 3:20 PM in response to mugsymallone

https://youtu.be/B2b5g2tSBUk this is what it looks like if it helps

tere59

Level 1

4 points

Jun 14, 2020 6:25 PM in response to mugsymallone

im so tired about the keyboard! now is working!!! is works!! so happy! !!!! thanks you very much!

PS let me tell, i have to rub a magnet over the entire keyboard!

Jul 28, 2020 1:10 PM in response to mugsymallone

Thank you so much. I followed your suggestion and I am now able to use my ipad pro keyboard.

UGotfish

Level 1

4 points

Aug 23, 2020 6:45 PM in response to iPodge

Awesome solution. Seems to have worked great for me.

Aug 23, 2020 11:37 PM in response to UGotfish

I am so glad to hear that.

Aug 30, 2020 11:03 AM in response to iPodge

It worked!!! The on-screen keyboard came and went a few times but it disappeared for good when placed the iPad edge in the gutter. Thanks so much! Who knew? BYW I used a common refrigerator magnet.

Joe_Mac

Level 1

11 points

Sep 17, 2020 7:39 AM in response to mugsymallone

Same problem. Apple needs to respond. This is seriously frustrating.

Oct 7, 2020 6:37 AM in response to mj_ali

Do you think just a regular magnet would work? Thanks

Oct 7, 2020 1:57 PM in response to mj_ali

Thank you. I look forward to that day!

iPad Pro Keyboard "This accessory is not supported by this device"