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bellefso Author

Level 1

35 points

iPhone 6s - iOS 10 - Phone app crashes/freezes

Hi,

Has anyone else seen freezing on the 6s after upgrading to iOS 10? I get this in the Phone app mostly, if it is run fresh it works as expected. If I click to the home screen or lock the device the app freezes next time I use it. I am not able to select any section(Favorites, Recents etc) and nothing responds by tapping or even force touch stuff. If I click home it will go to the home screen with no issues, but going back intto the Phone app has the same issues. If I double click and swipe it closed then re-open it the app works fine again. I have tried restarting my phone with no improvement. I would prefer not to have to do a full reset on it...

Maybe it is a random bug that will be fixed in the next release, I don't use the phone that often so I can live with it for now if needed. But it is kind of annoying.

Thanks,

Brian

iPhone 6s, iOS 10

Posted on Sep 22, 2016 11:42 AM

Best reply

Umma-Gumma

Level 1

11 points

Posted on Feb 20, 2017 8:23 AM

Same problem, on iOS10.2.1. Dialer app freezes temporarily when making calls, causing me to have to redial several times. Very annoying and makes 6s unreliable.

I have to sync with work's Exchange server, so deleting non-Apple accounts is not an option. Reverting back to 9.x is also not an option.

For now, I've installed an alternate dialer app (Simple Dialer) and will see if this helps.

Seriously Apple... not good. Not good.

View in context

75 replies

Dec 13, 2016 8:58 AM in response to jeff_at_mac_forum

I Upgraded to 10.2 this morning and have not had an issue all day. But in view of Jeff's comments above will report back in a few days before saying it has fixed it for me.

Dec 13, 2016 9:34 AM in response to MikeRevitt

Well, I spoke too soon. Just had my first text crash while writing it.

Dec 13, 2016 12:56 PM in response to bellefso

I just called Apple to let them know. They are telling me because I used my back up from iCloud I may have just transferred the problem to the new phone.

Here is my question for all of you.... Do you have an email account that was added to your iPhone using an Exchange server? I'm thinking that is the issue. I plan to contact my IT department, but wanted to get your opinions first.

Dec 13, 2016 1:38 PM in response to Superealtor

OK... I upgraded to 10.2 (although I'm not sure if this would have worked in other versions). Initially, the problem still exists. I clicked on voicemail and waited for a few minutes. Eventually, the voicemail loaded. I ended up deleting all of them. And then I went to the deleted voicemail area and "cleared all". Each action took minutes. There were in total, probably between 50 to 100 voicemails. Once I finished, the entire phone app including the voicemail area are working snappily again.

wattseee

Level 1

4 points

Dec 13, 2016 2:16 PM in response to Superealtor

Apple support told me something similar about possibly transferring the problem because I did iOS update to 10.1.7 over wifi. So I did as they suggested and did full restore to factory, then restored phone from iTunes backup and the problem persists.

I have my work email and contacts (exchange server) set up. Has been for a few years now, with no issues until recently. I've spoken to our IT guy and he didn't have any words of wisdom, other than I'm the only one who's mentioned the issue out of ~20 iphones.

Dec 13, 2016 2:17 PM in response to Superealtor

been down that path.... others have explored that thoroughly... not the cause.

Dec 13, 2016 3:17 PM in response to wattseee

In response to Wattseee I have an exchange account on both my iPhone and iPad, and the account has been there since iOS 8. iPhone has issues, iPad does not.

Ame my iPhone is still working without issue and it is now several hours since the upgrade to 10.2

zafar_av

Level 1

53 points

Dec 16, 2016 12:43 AM in response to wattseee

Yes, you are correct. It was an issue from 10.1.1. I have updated my iPhone 6S to iOS 10.2 yesterday and since then my issue of phone app and contacts freezing has not re-occurred. So far so good 🙂

Dec 16, 2016 1:33 AM in response to zafar_av

It is now 3 days since I upgraded my phone and it has continued to function without any lockups in that time, so tentatively I think the issue is resolved in 10.2

wattseee

Level 1

4 points

Dec 19, 2016 9:46 PM in response to MikeRevitt

5 days for me now and all seems OK.

Dec 23, 2016 8:38 AM in response to wattseee

My iPhone 6 with 10.2 phone app just crashed again. I dialed a number, it connected, and when trying to get to the keypad to select an option, the iPhone screen was dark and seemingly locked. The only way to end the call and restore functionality was a hard re-boot (pressing home button and on/off button). Same behavior as before.

Mar 14, 2017 3:06 PM in response to bellefso

Has Apple come out with a fix for the freezing experienced with iOS10?

Mar 30, 2017 11:05 PM in response to bellefso

I'm still having trouble with this issue. I saw the post about deleting voicemails....mine will not delete, as a group or individually. Apple, please figure this issue out.

pete1278

Level 1

4 points

Apr 10, 2017 8:47 PM in response to sarouje

Unsyncing contacts from my google account fixed this bug. Thanks for sharing.

May 30, 2017 6:32 AM in response to bellefso

Me too this is the most unreliable phone I've ever owned

iPhone 6s - iOS 10 - Phone app crashes/freezes