iOS 10 Black Screen Spinning Wheel

Hey everyone! So I had this same issue. Every time my 6 auto locked or I locked it, I would have to keep pressing the home button to get it to unlock. Backed up my phone on my MBP and then re-installed iOS 10.0.2 -- problem solved! I restored my phone from my back-up and the problem returned shortly after all my apps were re-installed which made me think one of the 200 apps on my phone is causing a problem. I went through one-by-one starting with emoji apps and voila! The app causing this problem was the Emoji Xpress app. Hope everyone has the same luck as I do!

Yesterday I uninstalled the Outlook app due to the fact that I started to suspect it might cause this behaviour, too. It regularly happened when I was using the app, up to the point where it's almost reproducible. Since it also runs in the background, random crashes when I was using other apps (and also when the phone was locked and just lying on the table) could therefore be linked to Outlook from my point of view. A general memory leak could also be an explanation, of course. But then it should affect all iOS 10 users, shouldn't it?

However, I'm only referring to the first problem the OP mentioned: sudden black screen with white spinning wheel and after approximately 10 seconds the "Touch ID or Enter Passcode" screen. Some people here seem to have a somewhat different issue...

Outlook seems to have been the culprit for me. I removed it and went back to stock Mail. The issue, which was spinning wheel then lock screen occurring 10-20 times per day, disappeared immediately.

Well the problem for me on iPhone 6 seems pretty obvious now. iOS 9 was solid with outlook installed. And the deadly wheel spin started happening right after iOS 10 updates. It last for about several weeks now with around 5 black screen spins per day. Just for the sake of it I uninstalled outlook and there has been no spin wheels for more than a week now.

It really seems there is something wrong here in between iOS 10 and outlook. iOS 9 was solid but once one 10 it started happening. Really not sure who to blame here, while outlook can cause this issue but iOS itself should be able to manage the situation.

If I still have a change I would rollback to iOS 9 until this gets resolved.

Hello,

Just wanted to add my two cents to this on what has worked for me so far. It might help other folks.

The two apps I had that created this crashing scenario were Outlook and Habitify. Uninstalling either of these would rectify the problem. However, it seemed more like an OS issue. I stumbled across another post (I can't remember where) that suggested turning off iCloud for Notes, then turning it back on so that it can resync. Instead I did it for all the iCloud services (mail, reminder, etc). This helped resolve the problem.

Another thing that the Outlook team suggested was to reset the Outlook account settings under Outlook > settings > accounts > reset account. This seemed to work as well but I'm not sure if it was coincidental.

Anyhow. I'm happy to report that I have had no crashes for several days and I can use both of the apps listed above. Hope this may help somebody if your scenario fits mine exactly.

With the latest update 10.1.1 and the latest outlook app update the issue is gone now. At least in my case. Previously, disabling the outlook notifications did provide a temporary workaround.

Br

Koitalel

I had the same issue but disabling the outlook notifications completely stopped the black screens. I love the outlook app and my life would be incomplete without it. Try that.

Uninstalling Headspace worked for me too! It must be something in the app that has an issue with the date 1st December 2017 and after. Something to do with the little pop up reminders perhaps? Either way, the bug had me totally confused and now that I've uninstalled, the issue has gone away! Thanks Angela!

I Solved it by resetting all settings. all my apps work including outlook and other apps mentioned on this post.

In my case I also zeroed in on the outlook app. What fixed the issue for me was to disable the outlook notifications completely.

Br

Koitalel

Running iOS 10.1 (14B72) and was having this same problem several times per day. I removed the Outlook app yesterday and have not had it happen one time since. Fingers crossed!

Hi folks! I believe I may have a solution to our problem of the black screen with the spinning circle.

I've stumbled upon this post today because my brand new iPhone 7 (which I have upgraded to the latest ios) also got stuck on a black screen with the spinning circle. I was trying to update some of my apps, when the screen suddenly froze. I clicked the home button once, and the screen became black with the subsequent appearance of the spinning circle.

I tried everything - pressed simultaneously the home and power button (did not work); connected it to itunes to do a restore (it won't let me because my "Find my iPhone" was turned on - but I couldn't turn it off because my phone was unresponsive).

Anyway, a very helpful Mr. Damon (a senior advisor from Apple) helped me via chat to resolve the problem.

Here's what I did:

1. Make sure your iPhone is unplugged from the socket or the computer.

2. Hold down the POWER button plus the VOLUME DOWN button SIMULTANEOUSLY. If it works, the screen should power off almost immediately.

3. Connect your iPhone to the computer. (when I connected to the computer, my iPhone automatically turned on and was ready to be used again).

The subsequent steps below are for those whose iPhones did not turn on with the above steps. The following steps are designed for you to be able to remotely turn off your "Find my iPhone", so you can do a manual restore from iTunes.

4. Go to www.icloud.com.

5. Click Find iPhone

6. Since the phone is powered off already, it won't be able to locate it. Click DEVICES on the upper bar.

7. Click your iPhone.

8. Click "remove from account".

9. Go to your itunes, and do a restore.

I did not have to do steps 4-9 anymore, because as I have mentioned, my iPhone automatically turned on after step 3.

This really worked for me. Hope it works for everyone else too! Have a great day!

Just for my own education: do you have Outlook installed on your iPhone? Because like others have mentioned before, I haven't had a single issue with iOS 10 since I deleted the app. Before that, I also got 5 to 10 crashes per day...

So I removed Outlook from my phone and everything has been good so far. However, I'm still seeing crashing on my iPad. I checked the logs and saw some references to the Agenda Widget.

I'm not sure if this has anything to do with the issue at hand but wanted to share.

Incident Identifier: F711E6DF-16C3-43ED-855F-CCDAB5DEC747

CrashReporter Key: 427a277b9883c7870c77368c81e51c4a08686e28

Hardware Model: iPad4,1

Process: agenda-widgetextension [260]

Path: /private/var/containers/Bundle/Application/A0C96DBF-6F53-4BF7-8FAB-5ED3D205078B /app-ios.app/PlugIns/agenda-widgetextension.appex/agenda-widgetextension

Identifier: com.microsoft.Office.Outlook.agenda-widgetextension

Version: 20767 (2.5.3)

Code Type: ARM-64 (Native)

Role: Foreground

Parent Process: launchd [1]

Coalition: com.microsoft.Office.Outlook.agenda-widgetextension [377]

Date/Time: 2016-10-10 17:16:14.7452 -0400

Launch Time: 2016-10-09 17:11:58.4500 -0400

OS Version: iPhone OS 10.0.2 (14A456)

Report Version: 104

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000001, 0x00000001001cff74

Termination Signal: Trace/BPT trap: 5

Termination Reason: Namespace SIGNAL, Code 0x5

Terminating Process: exc handler [0]

Triggered by Thread: 0