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iOS 10 Black Screen Spinning Wheel

Been using iOS 10.0.1 for about a week on an iPhone 6 and it's buggy. The issues below have only occurred since upgrading to iOS 10. Please fix in next release or provide solution.


1. Random black screen with spinning wheel. The upgrade went fine, so not that black screen. But at least daily my phone becomes unresponsive and shows a black screen with spinning wheel. After 5-10 seconds I'm prompted to enter my passcode as if the device has restarted. I'm not the only person experiencing this - and even managed to capture the image below.


2 - I've enabled the 'rest finger to open' option under home screen accessibility, but this doesn't always work. Again, about once a day, resting my finger to open results in me being prompted to press the home button to unlock. Each time this has happened I've checked and confirmed that the 'rest finger to open' option was enabled.

User uploaded file

Thanks

iPhone 6, iOS 10

Posted on Sep 22, 2016 12:16 PM

Reply
213 replies

Dec 2, 2017 3:29 AM in response to munkymajik

I can confirm the 11.2 update fixed my wife's iPhone 6. But the steps required are somewhat ridiculous in that Apple says you must individual disable notifications for each and every app you have, then apply the update, and then re-enable the notifications you want. I did that and it worked, but I wish they would just release an update that works, without requiring all that tedious labor to get it to work.

Dec 2, 2017 5:11 AM in response to micmiller01

Solved- the issue was occurring every 20-30 seconds...

Barely enough time to trouble shoot. Am on iOS 11.1.2 iPhone 7

How to fix?

I upgraded all my apps

I disabled All background app refresh, turned off passcode, disabled notifications (except wechat!) and turned off location services. Issue is resolved for now. I will try turning on and enabling a small selection from the above to determine the root cause.

I reckon there is a faulty app which is soft crashing the system. I figure that the app is either requesting location or seeking a request to its own remote server to update the app banners etc, when this fails, iOS has to halt the operation to refresh the banner or badge app icon and we get a soft crash. Let’s see...

Dec 2, 2017 7:41 AM in response to JDW1

My 6S started doing this in the middle of the night. About every minute or so. It woke me up because each time it did the soft reset it reconnected to the power and buzzed. I tried a hard reset and that didn’t do anything so I just turned off my phone and went back to sleep. Woke up this morning to turn it on hoping it was all a dream, but no 🤔


After many interruptions I finally found your post and started turning off the notifications app by app. It did the soft reset one time during the process, but haven’t done it since. I have disabled all notifications and updated to 11.2. Now only have the notifications for phone and messages turned on and am happy to say that it appears to be working. Thank You!!

Dec 2, 2017 10:28 AM in response to u2rfunky

What a pain. Can’t use the phone for more than a minute. Uninstalling headspace didn’t do it. I disabled notification on all apps that were updated this morning, but didn’t help. Started disabling all notification. Had a crash in the middle of g (google?), but not after that. Updated to 11.2. Now I have to enable the notifications

I suspect they released 11.2 in a hurry. It probably has other bugs, hopefully not as bad as this one.

Dec 2, 2017 1:54 PM in response to micmiller01

I had this same problem every minute or so my iPhone 6 would go to the black screen with the spinning wheel for a few seconds than it would lock my iPhone it would vibrate and ask me to enter my passcode. I couldn’t do anything on my phone cause this kept happening. I updated my iPhone to the latest update iOS 11.2 and this solved the problem. I haven’t had the same issue yet for half a day now.

Dec 2, 2017 10:42 PM in response to luisproenca

It's amazing that we've found that Headspace is the common thing between us on this issue. I thought it might be a bad update to Headspace, but I just checked the App Store and Headspace hasn't been updated since November 20th. So I think a previous poster was right when they said that it's a combination of Headspace + the date + notifications. I don't think it's to do with the phone's time/date *in its current location*, but more to do with the date somewhere else (like the date/time-zone of Apple's notification servers). The reason I say this is because I am in New Zealand and this problem started occurring for me around 00:30 (just after midnight) on Saturday 2nd December. Everyone else is saying it started for them on 1st December, but I'm assuming most of you are on other time-zones. That's why I think the 'trigger' or cause of this issue isn't the app itself (it hasn't been updated by the developers since Nov 20, 2017) but something to do with the rollover to 1st Dec, and something to do with notifications.


By the way, I had a weird hiccup issue with this. My last (big) post said that I was going to install apps one by one - the apps I'd managed to hit pause on, before they finished downloading/installing. I unpaused Headspace, the issue returned, I had one twirly-wheel 'reset', so I deleted Headspace, and I actually had another twirly-wheel reset. Just as I was thinking "Oh, MAN, this makes no sense.. what now?" - I waited another 15 minutes and I had no more resets. That was about 20 hours ago and the phone has been fine since. In fact it's definitely running faster/smoother than it ever was, it's been jerky and horrible since iOS 11 was released (and continued that way, no matter what updates Apple released). Just dumb things like slower/jerkier unlock/home-screen animation, sometimes jerky keyboard response, or jerky animation when flipping between open apps. Now it feels as fast as it's ever felt, and I'm not just imagining this - it's way way better. I don't know if that's from uninstalling Headspace, or if it's because of iTunes Restore then restoring from backup, maybe something got cleared out.


I hope the developers of Headspace are reading this, because it seems like something's up. I don't want to pin the blame on them, as for all we know, it could be an issue with Apple's push notification system, combined with date rollover, etc.


Just looking at someone else's comment that iOS 11.2 just got released and it fixes this bug, where did you get that information from? Looking at the release notes for 11.2, there's no mention of this bug at all. I would be surprised if a major release like 11.2 could have a fix for this bug built into it, unless Apple knew about this bug before it became symptomatic, and quietly fixed it without saying anything. Point releases are a big deal and take time to develop. Quickly-developed bug-fix releases are typically a point-point release.


I'm going to update to 11.2 now though, and see if the issue comes back when I re-install Headspace.

Dec 2, 2017 10:48 PM in response to u2rfunky

Just did some googling, this is a big enough story to have hit the news.......


https://www.thenational.ae/business/technology/iphone-users-hit-by-bug-causing-p hones-to-crash-1.680809


Funny, I never thought to check that this might be a global issue for lots of users, not just me... next time I might google first, and save myself some effort.


Thankyou everyone who posted and added information to this mystery, I'm glad it's been sorted 🙂

Dec 3, 2017 10:45 AM in response to micmiller01

December 2017, I'm dealing with this issue now for the first time. I'm Mac and Apple all the way, but issues like these could be rectified if Apple wanted to do something about it! Grrrr. this make me so angry. I've tried things suggested in this forum and STILL spinning and twirling. Now I may have to schedule an appt. at an Apple store and it's the holidays - stores are packed! Forgive me for venting. Apple, fix your **** products!

iOS 10 Black Screen Spinning Wheel

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