iOS 10 Black Screen Spinning Wheel

Uninstalling Headspace worked for me too! It must be something in the app that has an issue with the date 1st December 2017 and after. Something to do with the little pop up reminders perhaps? Either way, the bug had me totally confused and now that I've uninstalled, the issue has gone away! Thanks Angela!

I tried the Home button disable/enable. That worked for about 3 days. I was moving apps around and installed some new apps when the black screen with spinning wheel started up again. Doing soft reset & Home button disable/enable didn’t work this time. Read further down the thread and tried disabling all notification. That seems to have worked so far. I enabled just a few notifications for now and still didn’t black screen. I’m thinking I won’t be able to reorder my apps & run the risk of black screen again.

For reference, this black screen issue didn’t start until recently when i did the following:

- connected to WiFi at a new dental office & it did have a password.

- also put ringer on vibrate since I was at dental office. Hadn’t touched that switch in over a year.

Home button rest disable/enable worked for 3 days.

I don‘t believe I installed or updated any apps after the dental office, but the 2nd time the black screen came back, I know I was installing/updating/moving apps. Turning off all notifications seems to work so far and I’m slowly turning on notifications that I really need.

I also noticed I’m starting to run low on storage and have about 7GB left. Wondering if that has any bearing.

I see 11.2.1 is now available since 12/13. I usually wait a couple weeks at least before updating, but that maybe my next step if the black screen rears its ugly head again too soon!

I read all the possible solutions to the random black screen with the spinning wheel and found the only thing that worked was turning my battery on Low Power Mode. I’ve also found some functions don’t work when on Low Power Mode, but then I just turn it off, do what I need to do, then reset it back to Low Power Mode. I haven’t had a black screen when my battery is set on Low Power.

Possible quick fix until I can get my phone checked out.

I Solved it by resetting all settings. all my apps work including outlook and other apps mentioned on this post.

In my case I also zeroed in on the outlook app. What fixed the issue for me was to disable the outlook notifications completely.

Br

Koitalel

Running iOS 10.1 (14B72) and was having this same problem several times per day. I removed the Outlook app yesterday and have not had it happen one time since. Fingers crossed!

I uninstalled headspace app and the problem went away!!

Hi folks! I believe I may have a solution to our problem of the black screen with the spinning circle.

I've stumbled upon this post today because my brand new iPhone 7 (which I have upgraded to the latest ios) also got stuck on a black screen with the spinning circle. I was trying to update some of my apps, when the screen suddenly froze. I clicked the home button once, and the screen became black with the subsequent appearance of the spinning circle.

I tried everything - pressed simultaneously the home and power button (did not work); connected it to itunes to do a restore (it won't let me because my "Find my iPhone" was turned on - but I couldn't turn it off because my phone was unresponsive).

Anyway, a very helpful Mr. Damon (a senior advisor from Apple) helped me via chat to resolve the problem.

Here's what I did:

1. Make sure your iPhone is unplugged from the socket or the computer.

2. Hold down the POWER button plus the VOLUME DOWN button SIMULTANEOUSLY. If it works, the screen should power off almost immediately.

3. Connect your iPhone to the computer. (when I connected to the computer, my iPhone automatically turned on and was ready to be used again).

The subsequent steps below are for those whose iPhones did not turn on with the above steps. The following steps are designed for you to be able to remotely turn off your "Find my iPhone", so you can do a manual restore from iTunes.

4. Go to www.icloud.com.

5. Click Find iPhone

6. Since the phone is powered off already, it won't be able to locate it. Click DEVICES on the upper bar.

7. Click your iPhone.

8. Click "remove from account".

9. Go to your itunes, and do a restore.

I did not have to do steps 4-9 anymore, because as I have mentioned, my iPhone automatically turned on after step 3.

This really worked for me. Hope it works for everyone else too! Have a great day!

Just for my own education: do you have Outlook installed on your iPhone? Because like others have mentioned before, I haven't had a single issue with iOS 10 since I deleted the app. Before that, I also got 5 to 10 crashes per day...

So I removed Outlook from my phone and everything has been good so far. However, I'm still seeing crashing on my iPad. I checked the logs and saw some references to the Agenda Widget.

I'm not sure if this has anything to do with the issue at hand but wanted to share.

Incident Identifier: F711E6DF-16C3-43ED-855F-CCDAB5DEC747

CrashReporter Key: 427a277b9883c7870c77368c81e51c4a08686e28

Hardware Model: iPad4,1

Process: agenda-widgetextension [260]

Path: /private/var/containers/Bundle/Application/A0C96DBF-6F53-4BF7-8FAB-5ED3D205078B /app-ios.app/PlugIns/agenda-widgetextension.appex/agenda-widgetextension

Identifier: com.microsoft.Office.Outlook.agenda-widgetextension

Version: 20767 (2.5.3)

Code Type: ARM-64 (Native)

Role: Foreground

Parent Process: launchd [1]

Coalition: com.microsoft.Office.Outlook.agenda-widgetextension [377]

Date/Time: 2016-10-10 17:16:14.7452 -0400

Launch Time: 2016-10-09 17:11:58.4500 -0400

OS Version: iPhone OS 10.0.2 (14A456)

Report Version: 104

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000001, 0x00000001001cff74

Termination Signal: Trace/BPT trap: 5

Termination Reason: Namespace SIGNAL, Code 0x5

Terminating Process: exc handler [0]

Triggered by Thread: 0

Hi taforst, yeah i got it fixed 🙂

when you have this spinning wheel on your screen just press power button and home button untill you see apple logo on the screen.it will not delete any data on your phone. i got this solution when i had a chat with Apple care.

Mine got fixed after doing the same. Hope your's too get fixed.

Have a great day !!!

br-

Sudhansh

Hi. I also experienced early this morning what you are experiencing on your phone right now. Here’s what i did

1. Delete Headspace App (if you have the app)

2. Go to settings > general >Date and Time >disabled Set Automatically > Set the date to Yesterday’s date

3. Restart phone

Hoping this will fix your problem with your phone.

My wife has had same issue this morning with her IPhone 6S. We are in UK

As above, turning off all notifications has resolved the issue for now. My iPhone 7 has also been shakey lately too but doesn’t seem to have been affected by the same issue

Solved- the issue was occurring every 20-30 seconds...

Barely enough time to trouble shoot. Am on iOS 11.1.2 iPhone 7

How to fix?

I upgraded all my apps

I disabled All background app refresh, turned off passcode, disabled notifications (except wechat!) and turned off location services. Issue is resolved for now. I will try turning on and enabling a small selection from the above to determine the root cause.

I reckon there is a faulty app which is soft crashing the system. I figure that the app is either requesting location or seeking a request to its own remote server to update the app banners etc, when this fails, iOS has to halt the operation to refresh the banner or badge app icon and we get a soft crash. Let’s see...

Turning off the outlook app notifications solved this for now but this is not a long term fix. I tried to submit this to microsoft support also.