iOS 10 Black Screen Spinning Wheel

OK - the problem is fixed (at least for the moment!)🙂

I left my iPhone 5c with the black screen and the spinning wheel running until the battery went flat.

I then plugged it into a mains charger and left it alone.

After about 5 minutes I got a sound signal from the phone, pressed the Home button and the Home screen came up with my Apps.

Still to be tested out fully but it looks OK although my Sleep/Wake button still doesn't work.

I raised a case with Apple Support and have informed them of the situation and that I think it is an iOS 10.0.2 bug.

Support have recommended that I get the Sleep/Wake button fixed and that this is a hardware and not a software issue. They have advised a local repair shop where this can be done.

This isn't really a solution, it's just restarting the phone - although they did change the button combination which took a little while to figure out.

I got the spinning wheel again while trying to take a picture, like it had died. Restarted and it worked fine again.

Definitely a software issue that needs to be sorted out. I also have had an issue with the phone freezing up when trying to press the home button. Neither the home button or power button work and you just have to wait for it to respond (last time took about 2 minutes).

This just happened to me as well with iPhone 7 running iOS 10.1 (14B55c). Side button and volume down powered it off, and then it came back online after reboot (while not plugged into the computer). I was trying to make a phone called while installing updates when this occurred.

I have this problem too, both with my iPhone 6 Plus and my iPhone 7. I've tried full DFU resets and setting them up as new devices as per the recommendation of "Apple Geniuses", all to no avail.

They also told me that they couldn't find anything in my devices' logs to see what the cause of the springboard crashing and black spinner screen is. I think they just don't know how to look at these logs, I'm sure the answer is in there somewhere.

Is there a problem app, perhaps that is causing this? I'm a heavy user of the Outlook app, so I suspect there might be a memory leak that is causing this?

Just to update from our end. I updated my wife's iPhone 6 (reg) to 10.0.2 and she hasn't had the spinning wheel issue anymore. That being said, it's clear that's not the fix for everyone since so many of you still have it despite the upgrade (and maybe it'll still come back for us 😕??).

She does not and did not have Outlook installed on the phone, and has very few 3rd party apps except for maybe facebook and some fitness stuff, and a couple games when the kids get bored. So while that may be the issue for some, it's clearly not the only thing causing it. The trouble runs deeper...

So I think it is possible that Outlook increases the likelihood/prevalence of these crashes and spinner problems, but the problem is definitely deeper in iOS since folks who have never installed Outlook are also seeing this. Also, the worst an app being unreliable should be able to do is crash itself, not the entire shell of the OS.

TL;DR: iOS has a nasty memory management / sandboxing problem that Outlook (& maybe other apps too) makes really obvious.

I had this issue exactly 10 days after receiving my brand new iPhone 7. I contacted Apple Support several times. Many restores and complete factory resets were done where none of my old content was put back on. The issue persisted and I was told to go into store and get a new iPhone 7. So I did this and had a great experience. Thought it was the phone after that because nothing was happening and the phone has been great.. until a few hours ago. Boom, the black screen and spinning wheel returned for 3 seconds when I opened snapchat. I have had this phone for 12 days and then it happened. Seems weird to me. Upgraded to 10.1 after that, and will monitor if this happens again. This is a nightmare. Apple needs to fix this software glitch, its incredibly inconvenient. What I have taken from this is it really has nothing to do with the hardware, and restores and resets don't seem to do a thing. Just need to wait for a fix.

Yeah, I have the Brand New iPhone 7 Jet Black, so should NOT be having these problems because it supposedly has the right hardware to handle the New OS. Unforauntely I have had a few bugs here and there, HOWEVER, I seemed to be able to fix the problem using a reply posted below:

Here's what I did:

1. Make sure your iPhone is unplugged from the socket or the computer.

2. Hold down the POWER button plus the VOLUME DOWN button SIMULTANEOUSLY. If it works, the screen should power off almost immediately.

3. Connect your iPhone to the computer. (when I connected to the computer, my iPhone automatically turned on and was ready to be used again).

This issue happened to me on the NEW IOS 10.1.1 which just came out, so Apple clearly has not "Fixed" the problem yet with a Public Update. I would like to see that soon considering the amount of $ invested

I did a factory restore to version 10.1.1 today because of this ongoing issue. Within minutes, I got the black screen with spinning wheel then a request for my security code. Save yourself the time of doing a restore as this article suggest. There's still a problem and restoring it will not help.

I also have Outlook installed on my phone and iPad. This condition happens on both devices. I'm going to remove it from my phone to see if this helps

Same problem for me with 10.1. Turned outlook notifications off and will see if that works. However, will eventually need notifications back on.

Exactly...100% here too.....my wife has a 6 plus as well as myself .

After going to IOS 10 ....freezes on lock screen fadeout with spinning data wheel.

facebook locked on spinning wheel of death for 3 hours because she didnt know

about home and start button reboot.

Other assorted lockups - spinning wheels - Lock screen - issues for my 6 plus

and my wifes' since IOS 10.

As far as tech support ...same thing.... The Emperors new clothes are just fantastic.

We dont quite understand your issues sir.

Hey guys,

First time posting here because of this issue. Saw this behaviour now a couple of times on 10.0.1 and decided to go for a factory reset whilst upgrading to 10.0.2 today. After a few minutes encountered the black screen with white spinning wheel again. So even a factory reset won't do for you, I'm afraid...

Cheers

Snapli

(iPhone 6 Plus)

I'd like to 4th this. Wife's iPhone 6 regular is having this behavior and it's driving her crazy which means it's driving me crazy. Trying 10.0.2. Will let you know if this fixes it. Clearly an Apple problem not a "ya just gotta reset it" problem.

Don't you love the irony that Apple made ads that criticized Microsoft for having to reformat to fix slowness and issues, and yet Apple tech support's first and only answer is to reformat to fix slowness and issues?